TextNow is a company that offers free and paid phone services through its app and wireless plans. You can use their app to make calls and send texts, and the free version includes ads, while paid subscriptions like Ad-Free+ remove ads and add extra features. They also have wireless plans you can subscribe to for cell phone service. If you see a charge from TextNow, it might be for one of these subscriptions or services, which you can manage or cancel through the app store on your phone or directly on TextNow’s website.
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The cancellation process for TextNow subscriptions is straightforward and can be done directly through the Google Play Store or Apple App Store following a few simple steps. There is no need to contact customer service, and the option to cancel is clearly accessible in the subscriptions section, making it relatively easy for consumers to cancel.
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How to Cancel TextNow: Step by Step
If you purchased through Google Play:
- Open the Google Play Store app.
- Click your Account Icon on the right side of the search bar.
- Select Payments & subscriptions.
- Select Subscriptions.
- Locate and click on your TextNow Subscription.
- At the bottom of the screen there should be an option to Cancel Subscription.
If you purchased through the App Store:
- Open the App Store.
- Click your Account Icon in the upper-right corner.
- Select Subscriptions.
- Locate and click on your TextNow Subscription.
- Scroll down and tap Cancel Subscription.
If you purchased a Month Pass:
- Make sure your device is connected to the internet with Wi-Fi or mobile data.
- Launch the TextNow app.
- Open the Menu.
- Tap on your Month Pass subscription.
- Select Cancel Month Pass to end your subscription.
Tips & Tricks for Canceling TextNow
- Check multiple accounts and platforms: Users found their subscription linked to different Google accounts or app stores, so check everywhere.
- Cancel through the app store, not just TextNow: Many had success canceling via Google Play or Apple App Store subscriptions directly.
- Use specific, firm language: Clearly state you want to cancel immediately and do not want any further charges.
- Document everything: Keep screenshots of cancellation requests or subscription status to support disputes.
- Escalate by contacting app store support: When TextNow won’t stop charges, users reported success disputing charges through Google or Apple support.
- Timing matters: Cancel before the next billing cycle to avoid additional charges; give a buffer to ensure processing.
- Be persistent: Some users had to try multiple times or wait several days before cancellation took effect.
- Request refunds firmly if charged after cancellation: Some users mentioned asking for refunds citing they had canceled but were still billed.
- Check your bank or payment provider: If unsure how TextNow is charging, monitor statements and consider blocking charges with your bank.
- Watch for hidden “Lock Your Number” subscriptions: This weekly subscription can be overlooked and continue billing unless specifically canceled.
TextNow Customer Service Info
If you need assistance, here's how you can get in touch with TextNow's support team.
Cancel TextNow Script
Script
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Dear TextNow Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I need to make some adjustments to my expenses and will no longer be using the service. I would appreciate your assistance in processing this cancellation at your earliest convenience.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
TextNow subscription cancellations for recurring memberships such as Ad-Free+ and Lock Your Number must be done through the respective app stores—Google Play Store for Android and the App Store for iOS. To cancel, users navigate to their subscriptions in the app store and select 'Cancel Subscription.' Assistance is available via TextNow chat support during regular hours if needed.
To cancel a TextNow subscription, you generally do not need your TextNow password because subscriptions are managed through the app stores (Google Play Store or Apple App Store) where the purchase was made. You will need to log into your app store account to cancel the subscription. However, if you need to manage your TextNow account directly or reset your password, you can do so at TextNow's password reset page: https://www.textnow.com/forgot. This page lets you submit your email or username to reset your password if needed.
- Account bans without clear reason causing loss of service and frustration.
- Poor customer service with unhelpful or no response to ban appeals and complaints.
- Sudden and severe increases in international call costs without notice.
- Account disabling or permanent suspension due to alleged suspicious activity or policy violations without explanation.
- Inability to port numbers or SIM card issues leading to loss of phone access.
- Unexpected account or subscription charges such as "lock-in" protection fees causing surprise billing.
- Service reliability problems including poor connection and app functionality.
- Policy changes and service terms that allow bans for any or no reason, causing uncertainty and dissatisfaction.
- Lack of refunds when accounts are banned or services are unsatisfactory.
TextNow allows you to cancel your subscription at any time, but you must be aware that there are no refunds for any paid subscription fees already charged. Your paid subscription remains active until the end of the current billing term after cancellation, and the subscription will not renew thereafter. There are no contracts or early cancellation fees, but automatic renewal means you must actively cancel before the next term to avoid being billed again. Cancellation methods depend on the platform billing you (TextNow app, Apple App Store, or Google Play).
Before cancelling your TextNow subscription or membership, know that cancelling the subscription will stop recurring payments, but you may retain access to paid features until the current subscription period ends. However, deleting your TextNow account permanently removes your access to your account, voicemails, text messages, and your phone number immediately. Account deletion is permanent, and you cannot recover the same account or use the same email to create a new one. If you wish to keep your TextNow phone number, you should port it to another provider before deleting your account. Canceling service without deleting the account allows for future use if you decide to return.
- Login credentials for your TextNow account (username/email and password)
- Access to the Google Play Store (for Android cancellations) or Apple App Store (for iOS cancellations) if you subscribed through those platforms
- Correct Google or Apple ID/account if you subscribed through the relevant app store
- Navigation to Subscriptions section in the app store(s) to locate the TextNow subscription
- Access to My Account on TextNow (web or app), especially for wireless, SIM, or data plan deactivation
- Email address verification (for account or data deletion requests)
- Device and phone number details (for deactivating a SIM card or wireless plan)
- Backup of important data (messages, contacts), as it may be lost on cancellation or deletion
- Contact with customer support in case additional assistance or verification is needed
We've actually written a step by step guide on how to get a refund from TextNow. Check it out!
The Easiest Way to Cancel TextNow
If you’re frustrated trying to cancel your subscription, membership, or bill from TextNow—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to TextNow?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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