The Cloudies is a company that offers comfortable, open-toed slippers made from a durable, non-toxic material that softens over time to fit your feet better. They focus on high comfort with slippers designed to absorb and compress foot pressure. Customers can buy these slippers online with payment options like credit cards, debit cards, GooglePay, and ApplePay. You might see charges from them because you ordered their slippers, and they offer free standard shipping on all orders.
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The cancellation process is relatively straightforward if done within 6 hours of placing the order by emailing the company with the reason and order number. However, if the order is processed, the user must wait for delivery and ship the item back to receive a refund, which adds complexity and time to the cancellation process.
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How to Cancel The Cloudies: Step by Step
If you purchased through TheCloudies.com:
- Email The Cloudies at their customer service email address.
- Include your order number.
- State the reason for cancellation.
- If you are cancelling within 6 hours of your order being placed, they will process the cancellation directly.
- If your order has already been processed, wait until you receive the item.
- After receiving the item, ship it back to The Cloudies for a refund.
Tips & Tricks for Canceling The Cloudies
- Start cancellation requests immediately after subscribing to avoid being charged multiple times.
- Use direct and clear language in emails or messages stating that you want to cancel and do not want any further charges.
- Expect delays and be persistent; follow up multiple times if there is no response or confirmation.
- Be prepared for unexpected obstacles, such as shipping returns to foreign countries at your own expense if attempting product returns.
- Use escalation tactics like firm language or cursing (if comfortable) with chatbots or customer service to enforce cancellation if ignoring polite requests.
- Check timing of cancellation requests to avoid charges by canceling before the next billing cycle starts.
- Document all communications with screenshots or saved messages as proof of your cancellation attempts.
The Cloudies Customer Service Info
If you need assistance, here's how you can get in touch with The Cloudies's support team.
Cancel The Cloudies Script
Script
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Dear The Cloudies Support Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. Due to recent changes in my financial situation, I am unable to continue with my current plan. I have appreciated the service and support provided, but I must prioritize my expenses at this time.
Please confirm the cancellation at your earliest convenience and let me know if there are any further steps I need to follow.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
The Cloudies allows free cancellation of membership or orders within 6 hours of placement, after which cancellation is not possible as the order is processed. They offer a 30-day money-back guarantee for refunds on defective, damaged, or incorrect size products, with refunds processed within 5-7 business days after receiving the returned item. Customers should contact contact@thecloudies.com for cancellations or refunds, note refunds exclude delivery charges, and shipping costs are non-refundable.
To cancel your subscription with The Cloudies, you generally need to access your account, which requires your password. If you do not remember your password, you can reset it by visiting their password recovery page here: https://thecloudies.com/account and using the 'Recover password' option. There does not appear to be a phone support or unauthenticated chat option for cancellation, so having access to your account via password is necessary for managing your subscription.
- Cancellation outside 6-hour window: Customers want to cancel but miss the 6-hour free cancellation period.
- Defective or damaged products: Customers seek refunds for faulty items received.
- Wrong size shipped: Customers want refunds or replacements for incorrect product sizes.
- Order processing delay: Customers want to cancel orders that are already being processed and cannot be canceled.
- Shipping address errors: Customers mistakenly enter wrong address and want to change or cancel orders.
- Items marked as delivered but not received: Customers seek clarification or refunds for missing deliveries.
- Delayed orders in transit: Customers are concerned about delays and sometimes want to cancel or refund.
- Return shipping costs: Customers may be deterred by responsibility for return shipping charges.
The Cloudies allows free cancellation of orders only within 6 hours of placing the order. After this window, cancellation is not possible as the order is processed immediately. There are no mentions of contracts, long-term lock-ins, or early cancellation fees, but if you miss the cancellation window, you must wait to receive the order and then return it at your own shipping cost within 30 days for a refund. This means the main tricky part is the very short cancellation window and the responsibility for return shipping costs if you want a refund after receiving the product.
Before canceling your subscription with The Cloudies, it's important to know that you will lose access to any premium content or features that come with the subscription once the current billing cycle ends. This means features exclusive to subscribers, such as special offers or members-only products, will no longer be available. Additionally, there is no mention of refunds upon cancellation, so any payment made will not be reimbursed. Also, consider if any ongoing benefits tied to your membership, such as free returns within a certain period, will be affected after cancellation.
- Account login details (email and password used to register with The Cloudies)
- Access to your order confirmation email (contains direct links for managing/cancelling subscriptions)
- Subscription Portal access (linked from the website for recurring order management)
- Active subscription identification (knowing which recurring order or plan you wish to cancel)
- Contact method for support (such as customer support email or chat, in case self-service cancellation is not successful)
We've actually written a step by step guide on how to get a refund from The Cloudies. Check it out!
The Easiest Way to Cancel The Cloudies
If you’re frustrated trying to cancel your subscription, membership, or bill from The Cloudies—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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