The Ultimate Step by Step Guide to Cancelling a thepetstable Subscription or Membership (thepetstable.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
The Pets Table offers a personalized dog food delivery service with different meal plans based on a quiz about your dog. They have options like air-dried food, fresh frozen meals, or a mix of both, and you get the meals delivered right to your door on a subscription basis. You can try a 2-week trial box with a money-back guarantee if you’re not happy. So if you see charges from them, it’s likely for your dog’s meal subscription that’s tailored to their needs.
Thepetstable allows subscription cancellation primarily through customer service channels like phone, email, and live chat during specified hours. The process is relatively straightforward but requires contacting support, which may add some waiting time due to response hours or email delays, making it moderately easy for consumers to cancel.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a thepetstable subscription.
Cancel early: Initiate cancellation well before the next billing or delivery date to avoid automatic charges.
Document everything: Keep records of all communications with customer service for proof and follow-ups.
Use clear, firm language: State your intent to cancel and request refunds citing unauthorized or unused charges explicitly.
Request escalation: Politely but persistently ask to speak to a supervisor or manager if frontline reps are unhelpful.
Timing matters: Submit cancellation requests during business hours and track cutoff times across time zones (e.g., PST vs MT).
Use PayPal or bank dispute paths: If denied a refund from the company, open a dispute through PayPal or your credit card provider immediately.
Follow up regularly: Don’t wait for replies—send reminders every few days until you receive confirmation.
Be aware of reactivation tricks: Some users reported accounts being reactivated after cancellation; watch closely and challenge this.
Leverage public pressure: Share your experience on forums like Reddit to pressure the company and find updated cancellation tips.
Use a polite but firm script: Example: "I noticed an unauthorized charge and request a refund promptly. Please confirm cancellation and refund status. Thank you."
Call directly: Phone the company at (929) 429-4025 to request cancellation and refund if online methods fail.
Be persistent and prepared to escalate: If customer service denies refunds, escalate to PayPal disputes or bank chargebacks without hesitation.
Why Do People Request Refunds from thepetstable
Poor product quality: Customers reported the products being cheap and of low quality, with packaging that breaks during transit.
Missed deliveries: Instances where food packages were missed, with refunds or credits offered instead of replacements.
Small portion sizes: Food packages barely containing enough for the intended number of meals.
Poor customer service: Difficulty in reaching support, noisy or unprofessional communication.
Double charges and billing issues: Customers being charged twice without prior notification.
Lack of transparency: Missing critical information such as food origin or clear subscription terms.
Cancellation difficulties: Customers expressed frustration about the complexity or difficulty in cancelling subscriptions.
False or misleading guarantees: Customers feeling the money-back guarantee promises were not honored.
Disappointment with subscription management: Issues like inability to easily pause or manage subscription settings.
Commission-based sales practices: Reports of pushy or inconvenient sales methods at events leading to reluctant cancellations.
thepetstable Refund Script
Script
Copy
Dear thepetstable, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
thepetstable Refund Policy
The Pets Table operates a subscription service where you receive regular shipments of dog food until you cancel. You can pause or cancel your subscription at any time, and if you or your dog are not happy with the food, the company offers a 100% money-back guarantee for a refund.
The Easiest Way to Get a thepetstable Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from thepetstable—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
The Pets Table subscription automatically renews indefinitely at the current rate until you deactivate it. While you can cancel at any time by contacting them via email, phone, or your account, cancellation will only take effect at the end of the current subscription term—there is no immediate stop or prorated refund. Also, pricing can change with prior notice, and continuing to accept deliveries after a price change means you accept the new price unless you cancel. Be aware there may be a notice period or specific cancellation procedures detailed in their terms that you need to follow.
Poor product quality: Customers reported the products being cheap and of low quality, with packaging that breaks during transit.
Missed deliveries: Instances where food packages were missed, with refunds or credits offered instead of replacements.
Small portion sizes: Food packages barely containing enough for the intended number of meals.
Poor customer service: Difficulty in reaching support, noisy or unprofessional communication.
Double charges and billing issues: Customers being charged twice without prior notification.
Lack of transparency: Missing critical information such as food origin or clear subscription terms.
Cancellation difficulties: Customers expressed frustration about the complexity or difficulty in cancelling subscriptions.
False or misleading guarantees: Customers feeling the money-back guarantee promises were not honored.
Disappointment with subscription management: Issues like inability to easily pause or manage subscription settings.
Commission-based sales practices: Reports of pushy or inconvenient sales methods at events leading to reluctant cancellations.
Account email address associated with your The Pets Table subscription
Full name as it appears on your The Pets Table account
Order or subscription number (if available)
Clear request for cancellation (state that you want to cancel your subscription, membership, or bill)
Reason for cancellation (optional, but may help for processing or feedback)
Reference to any recent charges you want refunded or stopped (if applicable)
Request for confirmation of cancellation
Preferred contact method for confirmation (email, phone, etc.)
Before canceling a subscription with The Pets Table, it's important to know that once you cancel, you will lose access to their recurring dog food meal plan, which means no more regular shipments of fresh dog food tailored to your pet's size and calorie needs. Cancellation stops future deliveries and billing, so your dog won't receive the scheduled fresh food boxes anymore. Consider that any ongoing benefits from the subscription, such as customized meal plans and continuous nutritional support, will end upon cancellation. If uncertain, check your account for specifics on managing your subscription before proceeding with cancellation to avoid any unexpected disruptions.
The Pets Table operates a subscription service where you receive regular shipments of dog food until you cancel. You can pause or cancel your subscription at any time, and if you or your dog are not happy with the food, the company offers a 100% money-back guarantee for a refund.
To cancel your subscription at The Pets Table, you generally need access to your account, which implies needing your password. However, they offer customer support via phone, email, and live chat that you can contact to assist with subscription changes. If you need to reset your password, you can typically do so through their website's login page where a password reset option is provided. For convenience, contact their support team by phone at +1 (929) 429-4025, email care@thepetstable.com, or use the live chat on their website (available during specified hours).
We've actually written a step by step guide on how to get a refund from thepetstable. Check it out!
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your thepetstable subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your thepetstable account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel thepetstable online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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