The Pets Table offers a personalized dog food delivery service with different meal plans based on a quiz about your dog. They have options like air-dried food, fresh frozen meals, or a mix of both, and you get the meals delivered right to your door on a subscription basis. You can try a 2-week trial box with a money-back guarantee if you’re not happy. So if you see charges from them, it’s likely for your dog’s meal subscription that’s tailored to their needs.
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Thepetstable allows subscription cancellation primarily through customer service channels like phone, email, and live chat during specified hours. The process is relatively straightforward but requires contacting support, which may add some waiting time due to response hours or email delays, making it moderately easy for consumers to cancel.
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How to Cancel thepetstable: Step by Step
If you purchased through thepetstable.com:
- Log in to your account on thepetstable.com.
- Navigate to the Account Settings section.
- Select Subscriptions from the menu.
- Find the subscription you wish to cancel.
- Click on the Cancel Subscription option.
- Follow any prompts to confirm the cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top to access your Apple ID.
- Select Subscriptions.
- Find the subscription to The Pet Stable.
- Tap on the subscription and select Cancel Subscription.
- Follow the on-screen instructions to confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find The Pet Stable subscription and select it.
- Tap Cancel subscription and confirm the cancellation.
Tips & Tricks for Canceling thepetstable
- Cancel early: Initiate cancellation well before the next billing or delivery date to avoid automatic charges.
- Document everything: Keep records of all communications with customer service for proof and follow-ups.
- Use clear, firm language: State your intent to cancel and request refunds citing unauthorized or unused charges explicitly.
- Request escalation: Politely but persistently ask to speak to a supervisor or manager if frontline reps are unhelpful.
- Timing matters: Submit cancellation requests during business hours and track cutoff times across time zones (e.g., PST vs MT).
- Use PayPal or bank dispute paths: If denied a refund from the company, open a dispute through PayPal or your credit card provider immediately.
- Follow up regularly: Don’t wait for replies—send reminders every few days until you receive confirmation.
- Be aware of reactivation tricks: Some users reported accounts being reactivated after cancellation; watch closely and challenge this.
- Leverage public pressure: Share your experience on forums like Reddit to pressure the company and find updated cancellation tips.
- Use a polite but firm script: Example: "I noticed an unauthorized charge and request a refund promptly. Please confirm cancellation and refund status. Thank you."
- Call directly: Phone the company at (929) 429-4025 to request cancellation and refund if online methods fail.
- Be persistent and prepared to escalate: If customer service denies refunds, escalate to PayPal disputes or bank chargebacks without hesitation.
thepetstable Customer Service Info
If you need assistance, here's how you can get in touch with thepetstable's support team.
Cancel thepetstable Script
Script
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Dear Pet Stable Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Unfortunately, due to unforeseen circumstances, I can no longer maintain my membership at this time. I appreciate the service and support I have received thus far.
Please confirm the cancellation of my subscription at your earliest convenience. Thank you for your attention to this matter.
Best regards.
Frequently Asked Questions
The Pets Table operates a subscription service where you receive regular shipments of dog food until you cancel. You can pause or cancel your subscription at any time, and if you or your dog are not happy with the food, the company offers a 100% money-back guarantee for a refund.
To cancel your subscription at The Pets Table, you generally need access to your account, which implies needing your password. However, they offer customer support via phone, email, and live chat that you can contact to assist with subscription changes. If you need to reset your password, you can typically do so through their website's login page where a password reset option is provided. For convenience, contact their support team by phone at +1 (929) 429-4025, email care@thepetstable.com, or use the live chat on their website (available during specified hours).
- Poor product quality: Customers reported the products being cheap and of low quality, with packaging that breaks during transit.
- Missed deliveries: Instances where food packages were missed, with refunds or credits offered instead of replacements.
- Small portion sizes: Food packages barely containing enough for the intended number of meals.
- Poor customer service: Difficulty in reaching support, noisy or unprofessional communication.
- Double charges and billing issues: Customers being charged twice without prior notification.
- Lack of transparency: Missing critical information such as food origin or clear subscription terms.
- Cancellation difficulties: Customers expressed frustration about the complexity or difficulty in cancelling subscriptions.
- False or misleading guarantees: Customers feeling the money-back guarantee promises were not honored.
- Disappointment with subscription management: Issues like inability to easily pause or manage subscription settings.
- Commission-based sales practices: Reports of pushy or inconvenient sales methods at events leading to reluctant cancellations.
The Pets Table subscription automatically renews indefinitely at the current rate until you deactivate it. While you can cancel at any time by contacting them via email, phone, or your account, cancellation will only take effect at the end of the current subscription term—there is no immediate stop or prorated refund. Also, pricing can change with prior notice, and continuing to accept deliveries after a price change means you accept the new price unless you cancel. Be aware there may be a notice period or specific cancellation procedures detailed in their terms that you need to follow.
Before canceling a subscription with The Pets Table, it's important to know that once you cancel, you will lose access to their recurring dog food meal plan, which means no more regular shipments of fresh dog food tailored to your pet's size and calorie needs. Cancellation stops future deliveries and billing, so your dog won't receive the scheduled fresh food boxes anymore. Consider that any ongoing benefits from the subscription, such as customized meal plans and continuous nutritional support, will end upon cancellation. If uncertain, check your account for specifics on managing your subscription before proceeding with cancellation to avoid any unexpected disruptions.
- Account email address associated with your The Pets Table subscription
- Full name as it appears on your The Pets Table account
- Order or subscription number (if available)
- Clear request for cancellation (state that you want to cancel your subscription, membership, or bill)
- Reason for cancellation (optional, but may help for processing or feedback)
- Reference to any recent charges you want refunded or stopped (if applicable)
- Request for confirmation of cancellation
- Preferred contact method for confirmation (email, phone, etc.)
We've actually written a step by step guide on how to get a refund from thepetstable. Check it out!
The Easiest Way to Cancel thepetstable
If you’re frustrated trying to cancel your subscription, membership, or bill from thepetstable—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to thepetstable?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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