Toon Boom Animation offers animation software in different subscription tiers: Essentials starting at $29/month for basic animation and drawing tools, Advanced at $73/month with more advanced features including traditional and paperless animation, and Premium at $133/month which includes everything plus effects compositing and high-resolution camera options. They also offer Storyboard Pro for $75/month, which is great for storyboarding and production preparation. Subscriptions are billed monthly, and you can buy or try the software for free before committing. If you see charges from Toon Boom, it's likely because of these recurring software subscriptions.
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The cancellation process is straightforward and user-friendly, involving logging into the account, navigating to subscriptions, and completing a simple cancellation form. No need for contacting support or complicated steps.
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How to Cancel Toon Boom Animation: Step by Step
If you purchased through Toon Boom's store:
- Log in to your Toon Boom account on the store page.
- Go to the Toon Boom Store.
- Click the Sign In button to go to the login page.
- Enter your E-mail address and Password.
- Confirm you are not a robot by ticking the I’m not a robot (reCAPTCHA) box.
- Click the Sign In button to be redirected back to the Toon Boom Store.
- Cancel your subscription.
- Click your user avatar in the header.
- Click the Subscriptions link to go to the My Subscriptions page.
- Click the Edit Subscription dropdown button in the subscription panel.
- Click the Cancel Subscription link.
- Choose the reason you wish to cancel.
- Click Proceed to complete the cancellation process.
Tips & Tricks for Canceling Toon Boom Animation
- Start cancellation well before renewal date to avoid automatic charges, as the subscription typically continues until the end of the paid period but then stops working.
- Expect the software to stop functioning after subscription ends, so plan to cancel only if you no longer need access immediately after.
- Use "forgot password" options if you cannot log in to manage subscriptions; resetting passwords can help overcome login issues.
- Delete saved passwords in your browser's password manager (like Chrome) to prevent login errors caused by autofill.
- Contact support directly if online cancellation is problematic, as some users resolved issues by submitting support tickets.
- Be persistent and polite when escalating—contact multiple times if needed using support email or tickets to ensure your cancellation is processed.
- Check for confirmation emails to ensure cancellation has been completed successfully; keep these for your records.
- Avoid relying solely on website cancellation if you face repeated sign-in loops or interface glitches; customer support intervention might be required.
Toon Boom Animation Customer Service Info
If you need assistance, here's how you can get in touch with Toon Boom Animation's support team.
Cancel Toon Boom Animation Script
Script
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Dear Toon Boom Animation Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Toon Boom Animation. Due to personal reasons and changes in my current projects, I find that I am unable to commit to using the software effectively at this time.
I appreciate the services you provide and hope to return in the future when my circumstances change. Please confirm the cancellation of my subscription and any details regarding the billing process.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Toon Boom Animation allows you to cancel your subscription at any time through your account on their store page. After cancellation, your license remains active until the current billing period ends. You can also pause subscriptions (except support plans) and restart them anytime, with an option for a one-time discount coupon if you cancel due to cost reasons.
Yes, you do need your password to cancel your Toon Boom Animation subscription. You must log in to your Toon Boom account by entering your email address and password on their login page before you can proceed with cancellation. If you forgot your password, you can reset it at this URL: https://identity.toonboom.com/account/recover-password. So be sure you have your login credentials handy or reset your password before attempting to cancel.
- High cost of subscription, especially for individual users and hobbyists, making it difficult to justify continued payments.
- Shift from perpetual licenses to subscription model which users find less favorable and more expensive over time.
- Software complexity with steep learning curve especially for new animators or those unfamiliar with animation software.
- Program stops working immediately once subscription is canceled, which can be frustrating if users want continued access.
- Presence of bugs and glitches particularly related to file naming conventions and software updates causing operational issues.
- Auto-renewal confusion leading to accidental charges if subscription is not properly canceled.
- Availability of cheaper or free alternative software such as Blender or Moho which offer sufficient features for some users.
- Lack of affordable individual plans as pricing primarily targets studios rather than single animators or casual users.
- Change in pricing strategy to focus on studios rather than indie or hobbyist users.
You can cancel your Toon Boom Animation subscription at any time by logging into your account and stopping future payments, with no contracts, lock-ins, or early-cancellation fees involved. Your license remains active until the current billing period ends, but once cancelled, access stops after that period. Be aware there are no gimmicks or tricky fees to prevent cancellation, though if you select 'It's too expensive' as the reason for cancelling, you will be offered a one-time discount coupon for the next renewal.
Before cancelling your Toon Boom Animation subscription, know that once your subscription period ends, you will lose access to the software entirely and will not be able to use it. This means you will no longer have access to any features, updates, or content provided under the subscription. Additionally, keep in mind that some subscriptions might auto-renew, so you need to be vigilant in cancelling to avoid unexpected charges. Cancellation is usually done through your Toon Boom account under the Manage My Subscriptions section.
- Toon Boom account email address (used to sign in)
- Account password
- Access to the Toon Boom website to manage your subscriptions
- Subscription details (identify which subscription to cancel if you have more than one)
- Reason for cancellation (may be required in the cancellation popup window)
- Confirmation of the cancellation, which may be shown or emailed upon completion
We've actually written a step by step guide on how to get a refund from Toon Boom Animation. Check it out!
The Easiest Way to Cancel Toon Boom Animation
If you’re frustrated trying to cancel your subscription, membership, or bill from Toon Boom Animation—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Toon Boom Animation?
Possible ways a charge from Toon Boom Animation could show up on your statement include: TOON BOOM ANIMATION, TOONBOOM.COM, TOON BOOM, TOONBOOM ANIMATION INC, TOON BOOM HARMONY, TOON BOOM DIGITAL, and variants with small differences in spacing or punctuation.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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