TouchTunes is a company that lets you play music on jukeboxes at bars and restaurants. You can buy credits through their app or website to play your favorite songs whenever you're out. They also offer an auto refill option so your credit wallet never runs out, making it easy to keep playing music. If you see a charge from "touchtunes.helpshift.com" on your credit card, it's likely from buying these credits to play songs on their jukeboxes.
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Cancellation requires filling out a deletion form or contacting support via email, which is relatively straightforward but involves some wait time for processing. Overall, it is not overly complicated but is not instant either, leading to a moderate difficulty level.
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How to Cancel TouchTunes: Step by Step
If you purchased through TouchTunes directly:
- Open the TouchTunes mobile app on your device.
- Log in to your TouchTunes account.
- Navigate to the Settings section of the app.
- Look for the option labeled Account Management.
- Select Cancel Subscription and follow the prompts.
- If you cannot find the option, email customer support at mobileconsumersupport@touchtunes.com to request cancellation.
If you purchased through Apple (iOS):
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top to access your Apple ID settings.
- Select Subscriptions.
- Find and select TouchTunes from the list.
- Tap Cancel Subscription and confirm any prompts.
If you purchased through Google Play (Android):
- Open the Google Play Store app on your Android device.
- Tap on the Menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find and select TouchTunes from the list.
- Tap Cancel Subscription and follow the prompts.
If you purchased through a third-party billing service:
- Check your email for the original purchase confirmation from the billing service.
- Follow the cancellation instructions provided within that confirmation email.
- If you can’t find the email, contact the billing service's customer support directly for assistance.
Tips & Tricks for Canceling TouchTunes
- Cancel at the end of your billing cycle to avoid being charged for the next period.
- Contact customer support via email (often mobileconsumersupport@touchtunes.com) and be very clear and firm in your request.
- Use polite but assertive language emphasizing that you want your account permanently deleted and no further charges.
- Save all correspondence as proof in case they continue billing you.
- Escalate by calling their customer service phone number if emails go unanswered or ignored; be persistent but professional.
- Dispute charges with your bank or credit card company as a last resort if TouchTunes does not cancel or continue to bill you unjustly.
- Remove any stored payment methods from your TouchTunes account or app if possible.
- Avoid cancelling during weekends or holidays when customer support might be slower—try during weekday business hours.
- When requesting cancellation, mention the contract or subscription terms only if you want to use them to strengthen your case for no charges going forward.
- Some users reported success by requesting a "Delete Account" form through the app or website, followed by confirmation via email.
- Keep your tone calm and professional even if frustrated; this can increase chances of resolution.
TouchTunes Customer Service Info
If you need assistance, here's how you can get in touch with TouchTunes's support team.
Cancel TouchTunes Script
Script
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Hello TouchTunes Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Unfortunately, I've found that the service no longer aligns with my current needs, and I believe it would be best for me to discontinue my membership at this time.
Thank you for your assistance in this matter. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
TouchTunes membership cancellation requires you to deactivate your account by emailing their support at mobileconsumersupport@touchtunes.com. There is no refund policy for prepaid credits once an account is terminated; any remaining credits will expire automatically. The company may retain certain information even after deactivation for compliance and operational reasons.
To cancel your TouchTunes subscription or delete your account, you do not necessarily need your password as you can fill out a form or contact their support through the Help Center for assistance. However, if you want to manage your account directly or log in to perform cancellation, a password is required, and you can reset it if needed. You can reset your password here: https://signon.touchtunes.com/ (look for 'Reset my password'). This gives you options depending on how you prefer to cancel your subscription.
- No refunds offered for pay services under any circumstances, including if a requested song fails to play, is delayed, or if jukebox credits are lost or expire.
- Power or service outages affecting the jukebox causing service interruption.
- Jukebox being turned off or unplugged, interrupting the ability to play requested songs.
- Venue staff skipping songs, which can frustrate users paying for specific song plays.
- Long queues for songs to play, causing delays or songs not playing in the expected order.
- Priority given to other users (e.g., FastPass users) causing requested songs to be superseded or delayed.
- Jukebox credits expiring without being usable or refundable.
- Inability to close accounts or cancel subscriptions easily, leading to frustration and requests for refunds.
- Perceived poor value or money grab impression by users regarding the app or subscription service.
- Customer service disputes over refunds or credit issuance.
TouchTunes may prevent immediate cancellation painlessly by making all unused credits expire upon account termination, with no refunds offered under any circumstances. While you can cancel your subscription, be aware that once your account is terminated, you lose access to any remaining credits and services immediately. There are no clear contracts or early cancellation fees mentioned, but the lack of refunds and credit expiration acts as a significant lock-in and a potential landmine for users expecting to get leftover value back.
Before cancelling your TouchTunes subscription, know that any credits associated with your account will automatically expire upon cancellation. TouchTunes does not offer refunds for paid services under any circumstances, including if a requested song fails to play or is delayed, or if credits are lost or expire. Once your subscription is cancelled, you will lose access to the TouchTunes network and its features. It is important to redeem any credits you want to use before cancelling, as unused credits will be forfeited.
- Email address associated with your TouchTunes account
- Full name (as linked to your TouchTunes account)
- Access to your registered email (to send/receive cancellation and confirmation emails)
- Explicit cancellation request (e.g., clear message requesting account/subscription deletion)
- Device or app store details if subscription was purchased through Apple App Store or Google Play (cancellation must be done via the respective services)
- Correspondence with customer support may be required (for additional steps or confirmation)
- Follow up or confirmation email from TouchTunes for proof of cancellation
We've actually written a step by step guide on how to get a refund from TouchTunes. Check it out!
The Easiest Way to Cancel TouchTunes
If you’re frustrated trying to cancel your subscription, membership, or bill from TouchTunes—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to TouchTunes?
touchtunes.helpshift.com, PayPal - TouchTunes Mobile, Touch Tunes Music Corporation
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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