Trello is a tool that helps you organize tasks and projects in a simple, visual way using boards and cards. They offer a free plan with basic features for up to 10 people, and paid subscriptions like Standard and Premium that add more features such as more storage, advanced checklists, and different ways to view your work. These subscriptions are billed monthly or yearly per user. If someone is getting billed by Trello, it's likely for one of these subscription plans that provide better tools for managing teams and projects more efficiently.
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Canceling a Trello subscription requires being a Workspace administrator and navigating to the Billing section on the web version, where you select 'Cancel' at the bottom of the page. The process is straightforward with clear steps available on their support site, but cancellation is only effective at the billing period's end, and subscription management is not supported on desktop or mobile apps, which may add slight complexity.
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How to Cancel Trello: Step by Step
If you purchased through Trello.com:
- Log into your Trello account on your web browser.
- Navigate to your Workspace where you want to cancel the subscription.
- Click on your Workspace name in the top-left corner.
- Select Settings from the dropdown menu.
- Click on Billing in the left-hand menu.
- Scroll down to the bottom of the Billing page.
- Click on the Cancel link to initiate the cancellation process.
- Confirm your cancellation when prompted. Your subscription will be canceled at the end of the current billing period.
Tips & Tricks for Canceling Trello
- Cancel immediately after subscribing to stop auto-renewal while retaining access for the paid period.
- Use the Billing menu within Trello to find the cancel option, often hidden or unclear.
- Contact customer support directly if no cancel button is visible; persistence may be required.
- Use PayPal for subscription payment when possible to leverage easier cancellation through PayPal itself.
- Save and insist on email confirmation of cancellation to ensure it is processed and to avoid surprise charges.
- Consider timing your cancellation just before the next billing cycle (1-2 days in advance) to avoid being charged again.
- Prepare to escalate by mentioning consumer protection or legal action if automatic charges continue post cancellation request.
- Be clear and firm in your communication, using specific language like "cancel my subscription immediately and stop all future charges."
- Create a secondary workspace without starting a free trial if the goal is to avoid premium billing completely.
- Use calendar reminders or alarms to make sure you cancel on time before renewal.
- Some users recommend using burner or virtual credit cards to prevent unwanted charges after cancellation.
Trello Customer Service Info
If you need assistance, here's how you can get in touch with Trello's support team.
Cancel Trello Script
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Dear Trello Team,
I hope this message finds you well. I am writing to request the cancellation of my Trello subscription. After careful consideration, I have decided to discontinue my membership as I am currently reevaluating my project management tools and do not require the additional features at this time.
I would appreciate your assistance in processing this cancellation promptly. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Trello subscription cancellation must be done by a Workspace administrator via the web version by navigating to Settings > Billing and selecting Cancel. The subscription will remain active until the end of the current billing period, after which the Workspace reverts to a free plan. Free trials automatically convert to paid plans if a payment method is added, or downgrade to free if not; early trial cancellation requires contacting Trello support.
To cancel a Trello subscription, you need to be logged into your account as a Workspace administrator to access the billing settings on the Trello web version, implying that your password is required for cancellation. Trello does not support subscription management through their desktop or mobile apps, and cancellation of Enterprise plans requires contacting support. If you have forgotten your password, you can reset it using the password reset URL: https://id.atlassian.com/login/resetpassword. This makes sure you regain access to your account for managing or canceling your subscription.
- Pricing changes that significantly increase costs, especially for small teams or businesses.
- High subscription fees for upgraded or higher-tier plans that exceed user budgets.
- Accidental purchases of more expensive plans or additional users leading to unexpected charges.
- Automatic renewals after free trials causing unexpected billing.
- Confusing billing terms or lack of clarity about subscription details leading to unintended payments.
- Financial constraints making it difficult to afford ongoing subscription fees.
- Billing or payment errors resulting in incorrect charges.
- Desire to downgrade from a higher plan to a lower one and request refunds for the difference.
- Cancellation issues where users are charged even after canceling the service.
- Account problems such as deletion or loss of data prompting refund requests.
- Switching to alternatives due to dissatisfaction with pricing or features.
Trello allows you to cancel your subscription at any time without any contracts, lock-ins, or early cancellation fees. They offer a refund if you cancel within the first 30 days. However, cancellation must be done through the web version since desktop and mobile apps do not support subscription management. Be aware that they may prompt you for feedback during cancellation, but there are no penalties or gimmicks to prevent you from stopping your subscription.
Before canceling a Trello subscription, it's important to know that your current plan will stay active until the end of the prepaid period before the cancellation takes effect. After this, your workspace will downgrade to the free version which has a limit of 10 boards. You will lose access to premium features available in paid plans, such as advanced project tracking and additional board views. Also, confirming cancellation prevents further billing but does not immediately remove features until the prepaid period ends.
- Workspace administrator access for the Trello account
- Log in credentials for Trello
- Access to the web version of Trello (cancellation is not available on desktop or mobile apps)
- Navigate to Workspace's billing page (Settings > Billing)
- Details of the subscription plan (Premium, Standard, Enterprise, or free trial)
- Knowledge of how the subscription was purchased (e.g., directly through Trello, Apple App Store, Google Play)
- Payment and renewal details (such as payment method and renewal date)
- Awareness of refund or cancellation policies
- Initiate and confirm the cancellation
- Contact information for Trello support (for Enterprise plans or if extra assistance is required)
- Backup of any important data before losing premium features or access
We've actually written a step by step guide on how to get a refund from Trello. Check it out!
The Easiest Way to Cancel Trello
If you’re frustrated trying to cancel your subscription, membership, or bill from Trello—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Trello?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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