TurboVPN offers VPN services with subscription plans that include a 24-month plan ($3.33/month billed as $89.99 every 27 months), a 12-month plan ($5.00/month billed annually), and a 1-month plan ($11.99 billed monthly). Payments are made upfront for the chosen period, and some payment methods require one-time purchases without auto-renewal. They accept a variety of payments including credit cards, cryptocurrencies, and Apple Pay, and offer a 30-day money-back guarantee if you're not satisfied. Once you pay, your premium subscription is activated instantly, and you can connect up to 10 devices with the VIP plan.
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The cancellation process varies depending on the platform. It is relatively simple for subscriptions via app stores (Google Play, Apple App Store) as users follow their standard unsubscribe processes. However, cancelling a subscription made directly through the TurboVPN website requires contacting customer support via LiveChat with proof of purchase three working days before renewal, which adds a moderate barrier and waiting period.
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How to Cancel TurboVPN: Step by Step
If you purchased through Google Play:
- Open the Google Play Store on your Android phone or tablet.
- Check if you're signed in to the correct Google Account.
- Tap the Menu icon.
- Select Subscriptions.
- Choose the TurboVPN subscription you want to cancel.
- Tap Cancel Subscription.
- Follow the prompts to confirm your cancellation.
If you purchased through the Apple App Store:
- Ensure you're logged into the correct Apple ID.
- Open the Settings app on your device.
- Tap your name at the top.
- Select Subscriptions.
- Find and tap on the TurboVPN subscription.
- Tap Cancel Subscription.
- Confirm your cancellation when prompted.
If you purchased through TurboVPN's website:
- Contact TurboVPN customer support via LiveChat.
- Send your request at least 3 working days before the renewal date.
- Include a copy of your confirmation receipt.
Tips & Tricks for Canceling TurboVPN
- Contact TurboVPN Customer Support directly via live chat or in-app feedback for cancellation requests rather than relying on uninstalling the app or ignoring renewal charges.
- Be very clear and firm in your language when requesting cancellation; mention you want to stop auto-renewal immediately to avoid further charges.
- Escalate your request if initial support responses are unhelpful; politely but persistently ask for supervisor review or higher-level intervention.
- Cancel through the platform you subscribed on if applicable (Google Play, Apple App Store) by managing your subscriptions there directly to ensure instant cancellation.
- Timing your cancellation before the billing period ends helps prevent unwanted charges, but if charged, requesting a refund citing unused service and trial expiration sometimes works.
- Keep records of all communications as evidence if you need to pursue dispute with payment providers or escalate complaints on forums.
- Use calm but firm language emphasizing your consumer rights and dissatisfaction to encourage prompt action from support agents.
- Some users report repeating cancellation requests multiple times or contacting support at different times of day to find more cooperative agents.
TurboVPN Customer Service Info
If you need assistance, here's how you can get in touch with TurboVPN's support team.
Cancel TurboVPN Script
Script
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Hello TurboVPN Support,
I am writing to request the cancellation of my subscription. I have decided to discontinue my use of TurboVPN as I am no longer utilizing the service regularly. Please confirm the cancellation of my account and ensure that no further charges are applied.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
TurboVPN offers a 30-day money-back guarantee for first-time users, allowing full refunds within 30 days of the initial purchase. Subscriptions auto-renew until canceled by the user through their purchase platform (App Store, Google Play, etc.), and cancellations take effect from the next billing period. TurboVPN cannot cancel subscriptions on behalf of users, and refund eligibility excludes renewals or multiple refunds.
To cancel your TurboVPN subscription made through their official website, you need to contact their customer support via Livechat or in-app feedback message with a copy of your official receipt. There is no explicit mention that a password is required for this process. If you need to reset your TurboVPN password, you can do so here: https://turbovpn.com/reset-password. This approach does not involve phone support or unauthenticated chat, so having access to your account details like the receipt is important.
- Unauthorized transactions and continuing charges after canceling the subscription.
- Difficulty stopping payments or cancelling the subscription effectively.
- Connection issues, such as the VPN sometimes not connecting properly.
- Dissatisfaction with customer service particularly regarding refunds and no money back from the money-back guarantee.
- App performance problems like causing lag on computers or high battery usage on phones.
- Privacy and trust concerns due to reported use of fake reviews and misleading information on trust platforms.
- No longer needing the service or finding a better VPN alternative.
TurboVPN uses auto-renewal by default, and you must turn off auto-renewal at least 24 hours before the subscription period ends to avoid being charged for the next period. You can cancel your subscription at any time before the next billing period, but cancellation must be done through the platform where you originally subscribed (e.g., App Store, Google Play), not directly through TurboVPN. Also, while there is a 30-day money-back guarantee for initial purchases, this does not apply to auto-renewed subscriptions, which have more restrictive refund policies depending on the platform. So, be aware that you cannot cancel and get an immediate refund after auto-renewal without potential issues or delays, and the process may involve multiple steps through third-party platforms.
Before cancelling your TurboVPN subscription, keep in mind that you will lose access to all premium features and services that come with the paid subscription. Your subscription auto-renews unless you cancel it before the next billing cycle, so cancellation should be done in advance to avoid unwanted charges. If you cancel during a free trial, you must do so before the trial period ends to avoid automatic charges. Note that after cancelling, you will revert to the free version of TurboVPN, which typically has limited servers and slower speeds compared to premium access.
- Account email or login credentials used to sign up for TurboVPN
- Official receipt or proof of purchase (for website purchases, required when contacting Customer Support)
- Subscription details (plan name, start date, renewal date)
- Access to the purchase platform (TurboVPN website, Google Play account, or Apple ID/App Store)
- Name of the subscription in your account/subscription list
- Apple ID or Google account details (for App Store or Play Store subscriptions, respectively)
- In-app feedback or live chat access (for website cancellations via TurboVPN Customer Support, preferably at least 3 working days before renewal)
- Device or platform where the subscription was purchased or is managed
We've actually written a step by step guide on how to get a refund from TurboVPN. Check it out!
The Easiest Way to Cancel TurboVPN
If you’re frustrated trying to cancel your subscription, membership, or bill from TurboVPN—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to TurboVPN?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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