Turo is a peer-to-peer car rental service where you can rent cars directly from local owners. You create an account, pick a car, and pay for your trip, which can include insurance and other add-ons. There aren't any subscriptions; instead, billing happens for each rental or trip, often with payment charged in installments during longer rentals. Sometimes you might see discounts or loyalty bonuses if you rent often, but it's all based on using the service when you need a car, not a recurring monthly fee.
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The process to cancel or close the account on Turo is straightforward via the app or website with clear steps provided. However, restrictions like unpaid balances or in-progress trips can delay or complicate cancellation, but the interface and instructions are user-friendly overall.
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How to Cancel Turo: Step by Step
If you purchased through Turo.com:
- Open the Turo app or log in to the Turo website.
- For the mobile app:
- Go to the menu at the bottom of the screen.
- Tap the person icon.
- Choose “Account.”
- Scroll to the bottom of the page and click “Close my account.”
- Read the content in the pop-up box.
- If you still want to close your account, click “Continue.”
- For the website:
- Access your Account page from the dropdown menu at the top of the screen.
- Scroll to the bottom of the page and click “Close my account.”
- Read the content in the pop-up box.
- If you still want to close your account, click “Continue.”
- Note that you cannot close your account if you have an in-progress trip or an unpaid balance. You need to wait 72 hours after the trip ends or after resolving any balance.
- Turo does not accept third-party requests for account closure; the account must be closed by the user or by contacting Turo directly.
Tips & Tricks for Canceling Turo
- Keep all communication in writing via Turo messaging to have a clear record.
- Cancel trips early to stay within free cancellation windows and avoid fees.
- Use calm, polite language to escalate with customer service — aggression tends to make outcomes worse.
- Persistently follow up via multiple channels (app, email, calls) as support can be slow and unresponsive.
- Avoid chargebacks when disputing charges to prevent being flagged or banned by Turo.
- Consider virtual credit cards with limited funds to minimize risk of unwanted charges.
- Note timing for cancellation matters — cancel at least 24 hours before the trip to avoid penalties.
- Ask the host to cancel first if possible, then confirm your cancellation to avoid miscommunications.
- Be wary of cancellation confirmation emails—they do not guarantee no charges, so double-check your account and dispute early if charged.
- Be prepared for poor customer service—many users report language barriers and unhelpful responses, so patience and persistence pay off.
Turo Customer Service Info
If you need assistance, here's how you can get in touch with Turo's support team.
Cancel Turo Script
Script
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Hello Turo Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my personal circumstances, I am unable to continue with my membership at this time.
I appreciate the service you provide and have enjoyed using Turo, but I need to prioritize my current situation. Please let me know if you need any further information from my end to process this cancellation.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Turo's cancellation policy allows guests to cancel their trip and receive a full refund if done within the free cancellation period, which is up to 24 hours before the trip starts. If the trip is non-refundable or canceled outside the free period, guests may receive a partial refund depending on the trip length, with no refunds for early returns or non-refundable trips after the grace period. For protection plans selected, they can generally be removed up until the trip starts, but refunds for these are subject to the trip's refund eligibility, and no refund is issued if the trip is non-refundable.
Yes, you need your password to cancel your Turo subscription because closing your account requires you to log in and navigate to the account settings to close it yourself for security reasons. If you don't remember your password, you can reset it by following this link: https://turo.com/account/change-password. This password reset process can also be carried out using a one-time passcode sent to your email or phone linked to the account if you have trouble logging in.
- Turo cancellations due to vehicle recalls without sufficient compensation or timely alternatives, leading to inconvenience and higher costs for renters.
- Hosts canceling bookings without clear reasons, sometimes at the last minute, causing renters to be car-less and possibly incur cancellation fees unfairly.
- Hosts charging renters extra fees inappropriately or dishonestly, leading to disputes and dissatisfaction.
- Poor incident response times (e.g., tow truck delays) causing rental period shortening and increased costs without compensation.
- Scheduling conflicts and rigid cancellation policies impacting renters who are late due to unforeseen circumstances.
- Limited vehicle options close to booking dates when cancellations occur, leading to higher costs and inconvenience.
Turo does not seem to have specific lock-ins or early cancellation fees tied to a membership or subscription itself, but any upcoming trips will be subject to their cancellation policy which can include fees depending on timing. You may not be able to close your account if you have unpaid balances or in-progress claims, and account closure must be done by yourself or with Turo directly. Additionally, while Turo advertises you can cancel protection plans "anytime" before a trip starts, if the trip or protection plan is non-refundable, you will not receive a refund upon cancellation. Be aware that you must clear balances and claims before fully closing your account, which can delay cancellation.
Before cancelling a subscription, membership, or bill with Turo, it's important to know that hosts who frequently cancel trips risk penalties such as cancellation fees ($50 if under 24 hours, $25 if more than 24 hours before trip start), impact on their host performance metrics, and potentially losing All-Star status. Cancellation also means guests receive full refunds immediately, and hosts do not earn from mutual cancellations. Additionally, frequent cancellations can harm your public profile and listing visibility. Consider these effects carefully before cancelling to avoid losing access to host benefits and potentially facing financial penalties and negative reviews.
- Full name as registered on the Turo account
- Email address associated with your Turo account
- State of residence
- Reason for cancellation or closure (optional, but may assist processing)
- No in-progress claims or balances due (your account must not have these before cancellation)
- Self-request confirmation (requests must be made by the account holder)
- Ability to verify your identity (you may be required to complete a verification process before account deletion; do not send government identification by email unless specifically instructed through secure means)
We've actually written a step by step guide on how to get a refund from Turo. Check it out!
The Easiest Way to Cancel Turo
If you’re frustrated trying to cancel your subscription, membership, or bill from Turo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Turo?
Turo charges could show up on your statement as: Debit Card purchase EPC*FORTNITE 5816, EQUIFAX CONSUMER, Electronic Withdrawal Global Payments
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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