Uber One is a subscription service that costs $9.99 per month or a little less if you pay yearly. It offers members perks like $0 delivery fees on eligible food, groceries, and more, plus discounts of up to 10% on deliveries and pickup orders. Members also earn Uber Cash back (around 6%) on rides and get priority access to top-rated drivers. Basically, if you use Uber or Uber Eats a lot, this membership can save you money and offer better service.
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Cancelling Uber One membership is relatively easy as it can be done directly within the Uber app or online by navigating to the Uber One section and selecting 'Manage Membership' followed by 'End Membership'. The process is straightforward and does not require contacting customer support or going through complex steps, making it accessible for most users.
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How to Cancel Uber One: Step by Step
If you purchased through Uber:
- Open the **Uber app** on your mobile device.
- Tap on the **Account** icon in the bottom right corner.
- Select **Uber One** from the list of options.
- Tap on **Manage Membership**.
- Select **End Membership** to proceed with the cancellation.
- Confirm your cancellation when prompted.
If you purchased through a website:
- Visit **uberone.com** and log into your account.
- Navigate to the **Uber One** section of your account.
- Look for the **Manage Membership** option and click on it.
- Select **End Membership**.
- Confirm your cancellation to finalize the process.
Tips & Tricks for Canceling Uber One
- Wait until the 48-hour window before renewal to see the cancel option as it is often hidden earlier.
- Contact Uber support directly via phone at 800-253-9377, but be prepared for long hold times and frustration.
- Be persistent and clear when escalating,
- Try removing all payment methods as a last resort to prevent further charges if cancellation options are blocked.
- Use language emphasizing you want to cancel immediately and will dispute charges if not honored.
- Check if cancellation benefits end immediately upon canceling
- Consider timing cancellation during the free trial period and cancel before the 48-hour cutoff to avoid being charged.
- Watch out for retention offers,
- If unable to cancel via app or website, escalate via Uber social media or help chat as alternatives.
- Document all communication and timestamps in case you need to escalate disputes.
Uber One Customer Service Info
If you need assistance, here's how you can get in touch with Uber One's support team.
Cancel Uber One Script
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Hello Uber One Team,
I hope this message finds you well. I would like to request the cancellation of my Uber One subscription. I have decided to cancel my membership due to a change in my usage needs and no longer feel it is beneficial for me at this time. Please confirm the cancellation at your earliest convenience. Thank you for your assistance!
Best regards,
Frequently Asked Questions
Uber One membership can be canceled at any time by turning off automatic renewal at least 48 hours before the next billing date, with benefits continuing until then. Canceling within 48 hours of renewal requires contacting support. There are no penalties or fees for canceling during the contract period, and annual plan members can get a full refund if canceled within 30 days with no benefits used.
To cancel your Uber One subscription, you do not need to enter your password. You can cancel directly through the Uber app by going to your profile, selecting Uber One, then Manage Membership, and choosing End Membership. However, if you need to reset your Uber account password for other reasons, you can do so at this link: https://help.uber.com/riders/article/i-forgot-my-password?nodeId=cb8d04d7-2e0d-4d97-b1b3-7a0140685307. This should make cancellation straightforward without needing password authentication specifically for this action.
- Difficulty finding the "manage membership" or "end membership" option in the Uber app
- Uber app may not display cancellation options or prematurely close the cancellation process
- Deliberate inconvenience in the cancellation process as alleged by users
- Unauthorized or unexpected Uber One charges leading to user frustration
- Cancellation requires contacting Uber support or chat assistance which can be unresponsive or hard to reach
- Immediate loss of benefits upon cancellation deterring users
- Disputing charges via bank or credit card due to inability to cancel directly
- Complaints to consumer protection agencies because of billing and cancellation issues
- Charged annual fees without clear consent or ability to cancel subscriptions
- Subscription charges despite no clear or knowing subscription
- Frustration with poor customer service and perceived unfair or greedy business practices
Uber One subscription allows cancellation at any time with no additional fees, and you can easily end your membership through the Uber app. However, if you cancel less than 24 hours before your next renewal, you might still see a charge which will be automatically refunded. Also, once your billing cycle begins, subscription charges are generally non-refundable, and any Uber Cash or Uber One credits earned will be revoked upon cancellation, so be mindful of the timing to avoid losing credits or incurring charges.
Before cancelling your Uber One subscription, know that if you are on a free trial, your benefits end immediately upon cancellation. For regular memberships, you will keep your benefits until the end of your current billing period unless you receive a refund, which discontinues benefits immediately. When you cancel, you lose access to all the exclusive Uber One benefits like discounts and perks on Uber rides and Uber Eats orders. Also, if you cancel less than 24 hours before your next renewal, you might still be charged but will get an automatic refund.
- Login credentials (email and password for your Uber account)
- Email address associated with your Uber account
- Phone number linked to your Uber account
- Account number (sometimes requested, found in account or on billing statement)
- Last four digits of payment method associated with your subscription
- Knowledge of the renewal date or billing cycle for your Uber One membership
- Access to the app or browser to manage/cancel your membership
- Contact with Uber Support if cancellation is within 48 hours of renewal or app/browser cancellation isn’t possible
- Reason for cancellation (user is prompted to select one when cancelling; optional in some workflows)
- Awareness of refund policy (possible refund if cancelled within certain criteria; annual plan refunded only within 30 days if no benefits used)
- Awareness of membership benefit cut-off (benefits stop immediately if refunded, or continue to renewal date if not refunded)
- Monitoring for a cancellation confirmation email (Uber One sends a confirmation email after cancellation)
We've actually written a step by step guide on how to get a refund from Uber One. Check it out!
The Easiest Way to Cancel Uber One
If you’re frustrated trying to cancel your subscription, membership, or bill from Uber One—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Uber One?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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