Unplugged offers a privacy-focused smartphone called the UP Phone, which comes with its own secure LibertOS operating system designed to protect your data. They also have a subscription service called the UP Suite, which includes things like a VPN and antivirus software to keep your information safe and private, and you pay a small monthly fee for this service. If you get billed by them, it's likely for this subscription service. You can buy the UP Phone outright, but the subscription is a recurring charge for the software features. They also provide privacy-friendly accessories and an app store without tracking.
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The process to cancel an Unplugged subscription is straightforward with clear instructions provided for cancellations via their website, Apple App Store, or Google Play. The steps involve simple navigation and can be completed quickly without requiring support intervention in most cases.
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How to Cancel Unplugged: Step by Step
If you purchased through the Unplugged website:
- Log in to your account from a desktop or mobile browser at www.unplug.app.
- Click the profile photo in the top right corner and select My Account.
- Click Cancel Subscription.
If you purchased through the Apple App Store:
- Open the Settings app.
- Tap on your name.
- Tap Subscriptions.
- Select the Unplug subscription.
- Tap Cancel Subscription to stop auto-renewing at the end of your current billing cycle.
If you purchased through Google Play:
- Open the Google Play Store.
- Tap Menu (three horizontal lines) and then Subscriptions.
- Tap the subscription you want to cancel.
- Tap Cancel Subscription.
- Follow the onscreen instructions.
Tips & Tricks for Canceling Unplugged
- Claim you are moving to an unsupported service area to bypass scripted retention offers quickly.
- Use firm, clear language stating you want to cancel immediately without engaging in negotiation.
- Reference legal consumer rights if applicable, like online cancellation rights for residents of certain states (e.g., California).
- Send an email or certified letter confirming cancellation as of the date received to have written proof.
- Pause or freeze the payment method (like a credit card) to force automatic cancellation after failed charges.
- Call multiple customer service representatives, record their names, dates, and times to document persistence.
- Keep a dedicated folder of all communications including cancellation requests and responses for escalation if needed.
- Use virtual or disposable credit cards for trials to prevent unwanted charges if you forget to cancel.
- If all else fails, dispute charges through your credit card company but after documented cancellation attempts.
- Avoid giving personal data beyond what’s necessary and be cautious of giving false information that may be unethical or illegal.
Unplugged Customer Service Info
If you need assistance, here's how you can get in touch with Unplugged's support team.
Cancel Unplugged Script
Script
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Dear Unplugged Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to recent changes in my financial situation, I need to adjust my monthly expenses, and unfortunately, this means terminating my membership with Unplugged.
I would appreciate your assistance in processing this request and confirming the cancellation. Thank you for your understanding and support during this time.
Best regards,
[Your Name]
Frequently Asked Questions
Unplugged's subscription cancellation policy allows you to cancel your membership anytime. If subscribed directly through their website, log in at www.unplug.app, go to 'My Account,' and click 'Cancel Subscription.' If you subscribed via Apple App Store or Google Play, cancel through the respective store's subscription settings. Cancellations stop auto-renewal but let you use the subscription until the end of the billing cycle. For returns or refunds of devices, contact support@unplugged.com within 30 days following their return policy.
To cancel your subscription with Unplugged, you generally need to log in to your account on their website if you purchased the subscription directly from them. This means you will need your password to access your account and cancel the subscription. If you purchased through the Apple App Store or Google Play, you can cancel the subscription through their respective subscription management settings without needing the Unplugged password. If you need to reset your password for the Unplugged website, you can do so here: https://www.unplug.app/password-reset
- Cancellation of pre-orders before shipping
- Material adverse changes to device specifications leading to cancellation
- Device returns within 14 days in original packaging (opened or unopened)
- Request for refund due to defective, damaged, or incorrect items received
- Pre-order cancellations or restrictions due to unavailability, errors, or legal compliance
- Unopened, sealed devices returned within 14 days get full refund; later returns incur restocking fees
- Opened devices in like-new condition returned within 30 days with restocking fee applied
- Return of bundled items requiring all items for refund eligibility
- Refunds due to billing errors such as multiple charges for subscription purchases
- Returned products must be unmodified, clean, and free of damage for refund
Unplugged uses some lock-in policies that can restrict immediate cancellation. Weekly memberships can be canceled anytime via your Mindbody account but do not qualify for refunds, so to avoid charges you must cancel before the renewal date. However, the Elite Monthly Membership requires a minimum two-month commitment and cancellations must be emailed at least 7 days before the end of the month, meaning you cannot cancel immediately and are somewhat locked in for at least two months with no early-cancellation refunds.
Before cancelling a subscription or membership with Unplugged, you should know that you will lose access to all subscription content and features associated with your active plan. This typically includes any delivered boxes or materials tied to your membership. Also, cancellations may need to be managed prior to the next billing cycle to avoid further charges. It's important to consider that once cancelled, you might not receive future updates, exclusive offers, or special content that are reserved for active subscribers.
- Email address associated with your account
- Written cancellation request (via email or website, depending on subscription type)
- Notice period (at least 7 days prior to the end of the month for Elite Monthly Memberships, or before the auto-renewal date for weekly or other memberships)
- Proof of delivery or read receipt (for email cancellation, if required by terms)
- Account login credentials (for website or Mindbody cancellations)
- Full name as on the account (to identify membership)
- Reason for cancellation (optional, may be asked for feedback)
We've actually written a step by step guide on how to get a refund from Unplugged. Check it out!
The Easiest Way to Cancel Unplugged
If you’re frustrated trying to cancel your subscription, membership, or bill from Unplugged—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Unplugged?
Unplugged, Unplugged.com, Unplugged Payment, Unplugged Purchase, Unplugged Transaction
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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