Can I Cancel UPS at Any Time?

Be aware that UPS My Choice Premium Membership requires an annual fee paid in advance, which is non-refundable if you cancel early. While you can cancel your basic UPS My Choice Membership or stop using the service at any time, the premium membership locks you in for the year without refund options. Additionally, UPS may charge extra transactional fees for certain services and can change fees without prior notice, though they provide a 10-day written notice if fees increase significantly.

Why Do People Cancel UPS?

Service not used enough - Customers cancel because they haven't utilized the membership benefits enough to justify the cost.Difficulty in cancellation process - Users find the cancellation process confusing or difficult, sometimes hitting dead ends online or needing to call multiple times.Unexpected automatic renewals - Members cancel to avoid auto-renewal charges they did not anticipate.Non-delivery or poor service - Refunds sought when paid services like rescheduled deliveries are not honored or packages are delivered incorrectly.Privacy and data concerns - Fear of data breaches or misuse of personal information causes cancellations.Dormant accounts - Accounts left inactive for long periods leading users to cancel to reduce risk and charges.Unwanted charges or billing issues - Customers cancel membership due to unwanted fees or billing errors.Receiving spam or unwanted emails - Continuous promotional emails can prompt users to cancel membership.Account access problems - Being locked out or having account access issues can lead to cancellation.No longer needing the service - Customers cancel simply because they do not require UPS services anymore.

What Information Do I Need to Cancel UPS?

Control Number from any UPS letter related to your membership, if applicable Name as registered with UPS Country, City, State, and Address associated with your UPS account Email Address linked to your UPS membership/account Reason for cancellation and, if relevant, an explanation of your decision Login credentials (username and password) to access your UPS online account Ability to navigate to My Profile or Administration Tab to access cancellation options Confirmation prompts (be prepared to confirm cancellation/deletion twice, as required) For SMS subscriptions: send "STOP" to the correct UPS number

What Should I Know Before Cancelling UPS?

Before cancelling your UPS My Choice membership, know that you will lose access to personalized delivery management features, such as package rerouting and detailed delivery alerts, though some limited services like email alerts might still be available. You can cancel your membership anytime through the My Settings section on ups.com. Keep in mind that UPS’s liability for any package loss, damage, or delay is limited under UPS My Choice, and the standard UPS Service Guarantee does not apply to packages under this service. Also, claims for any issues must be made by the original shipper, and UPS is not responsible for any economic losses or security breaches linked to UPS My Choice after cancellation.

What is UPS's Cancellation Policy?

UPS My Choice members can cancel their membership at any time through the UPS My Choice My Settings section. However, annual fees for UPS My Choice Premium Membership are paid in advance and are non-refundable. UPS reserves the right to modify or discontinue the service without prior notice and without liability.

Do I Need My UPS Password to Cancel?

To cancel a UPS My Choice subscription, you typically need to enter specific details such as the control number and address information from your UPS communication, not necessarily your password. There is no indication that a password is required for the cancellation process on their site, and it appears you can cancel by providing these details. However, if you need to reset your password for other account access related to UPS, you can do so here: https://www.ups.com/lasso/myups.action?loc=en_US&WT.svl=myups.

Can I Get a Refund from UPS?

We've actually written a step by step guide on how to get a refund from UPS. Check it out!

How to Cancel Your UPS Subscription (2026)

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Canceling a UPS My Choice subscription involves logging into your UPS account, navigating to 'UPS Account Management' under 'My Profile,' and following prompts to cancel. The process is straightforward but requires the user to find the correct menu and buttons, making it moderately easy.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your UPS subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your UPS account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel UPS online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.