UPS offers a variety of shipping and delivery services for individuals, including the popular UPS My Choice program. This program has a free Basic membership that lets you get alerts, track packages, and request delivery changes for a fee. There's also a Premium membership for $19.99 a year that gives you unlimited delivery changes and other perks. You might see charges from UPS if you use services like redirected deliveries or other special delivery options.
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Canceling a UPS My Choice subscription involves logging into your UPS account, navigating to 'UPS Account Management' under 'My Profile,' and following prompts to cancel. The process is straightforward but requires the user to find the correct menu and buttons, making it moderately easy.
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How to Cancel UPS: Step by Step
If you purchased through UPS My Choice:
- Log into your UPS account.
- Go to the Administration Tab or look for the membership section.
- Select 'Cancel Enrollment'.
- Fill in the required details (control number, name, address, etc.).
- Provide a reason for cancellation.
- Click Save to finalize the cancellation.
If you purchased through SMS:
- Open your messaging app.
- Type the message 'STOP'.
- Send it to UPS.
- You will receive a confirmation SMS that the cancellation has been processed.
Tips & Tricks for Canceling UPS
- Call the UPS Billing Department directly, as many users report cancellations are not possible via the website and must be done by phone.
- Be persistent and patient on calls,
- Request cancellation explicitly using firm but polite language,
- Use the "downgrade" option on the UPS website
- Disable auto-renewal on your membership page
- Remove payment methods or replace credit card info with a prepaid card
- Check email communications carefully for a "Control Number"
- Ignore official website cancellation paths if they are unclear or non-functional,
- Time your cancellation request just before your membership renewal date
- If facing resistance, escalate the issue by asking to speak with a supervisor or manager
- Monitor your bank or credit card statements post-cancellation
UPS Customer Service Info
If you need assistance, here's how you can get in touch with UPS's support team.
Cancel UPS Script
Script
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Dear UPS Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I have noticed that I am not utilizing the services as frequently as expected. I believe it would be best to discontinue my membership at this time.
Thank you for your assistance in processing this cancellation promptly. I appreciate your help and understanding.
Best regards,
Frequently Asked Questions
UPS My Choice members can cancel their membership at any time through the UPS My Choice My Settings section. However, annual fees for UPS My Choice Premium Membership are paid in advance and are non-refundable. UPS reserves the right to modify or discontinue the service without prior notice and without liability.
To cancel a UPS My Choice subscription, you typically need to enter specific details such as the control number and address information from your UPS communication, not necessarily your password. There is no indication that a password is required for the cancellation process on their site, and it appears you can cancel by providing these details. However, if you need to reset your password for other account access related to UPS, you can do so here: https://www.ups.com/lasso/myups.action?loc=en_US&WT.svl=myups.
- Service not used enough - Customers cancel because they haven't utilized the membership benefits enough to justify the cost.
- Difficulty in cancellation process - Users find the cancellation process confusing or difficult, sometimes hitting dead ends online or needing to call multiple times.
- Unexpected automatic renewals - Members cancel to avoid auto-renewal charges they did not anticipate.
- Non-delivery or poor service - Refunds sought when paid services like rescheduled deliveries are not honored or packages are delivered incorrectly.
- Privacy and data concerns - Fear of data breaches or misuse of personal information causes cancellations.
- Dormant accounts - Accounts left inactive for long periods leading users to cancel to reduce risk and charges.
- Unwanted charges or billing issues - Customers cancel membership due to unwanted fees or billing errors.
- Receiving spam or unwanted emails - Continuous promotional emails can prompt users to cancel membership.
- Account access problems - Being locked out or having account access issues can lead to cancellation.
- No longer needing the service - Customers cancel simply because they do not require UPS services anymore.
Be aware that UPS My Choice Premium Membership requires an annual fee paid in advance, which is non-refundable if you cancel early. While you can cancel your basic UPS My Choice Membership or stop using the service at any time, the premium membership locks you in for the year without refund options. Additionally, UPS may charge extra transactional fees for certain services and can change fees without prior notice, though they provide a 10-day written notice if fees increase significantly.
Before cancelling your UPS My Choice membership, know that you will lose access to personalized delivery management features, such as package rerouting and detailed delivery alerts, though some limited services like email alerts might still be available. You can cancel your membership anytime through the My Settings section on ups.com. Keep in mind that UPS’s liability for any package loss, damage, or delay is limited under UPS My Choice, and the standard UPS Service Guarantee does not apply to packages under this service. Also, claims for any issues must be made by the original shipper, and UPS is not responsible for any economic losses or security breaches linked to UPS My Choice after cancellation.
- Control Number from any UPS letter related to your membership, if applicable
- Name as registered with UPS
- Country, City, State, and Address associated with your UPS account
- Email Address linked to your UPS membership/account
- Reason for cancellation and, if relevant, an explanation of your decision
- Login credentials (username and password) to access your UPS online account
- Ability to navigate to My Profile or Administration Tab to access cancellation options
- Confirmation prompts (be prepared to confirm cancellation/deletion twice, as required)
- For SMS subscriptions: send "STOP" to the correct UPS number
We've actually written a step by step guide on how to get a refund from UPS. Check it out!
The Easiest Way to Cancel UPS
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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