V-Connect offers subscription plans for managing groups, activities, and communication, mainly aimed at organizations or groups with multiple participants. They have three main plans—Basic, Pro, and Premium—that differ by number of participants, batches, and extra features. You might see billing from them because you or your organization subscribed to one of these plans, which charge monthly or yearly fees depending on the plan. They also offer a free 14-day trial and no hidden fees, with extra charges for adding more participants or batches beyond the plan limits.
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The cancellation process is straightforward and can be done directly from the user's settings menu under the 'Billing' page and 'Plans' tab. The instructions are clear and the option is available at any time without requiring customer service intervention unless the user has additional questions.
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How to Cancel v-connect: Step by Step
If you purchased through a Credit/Debit Card:
- Log in to your account on v-connect.in.
- Navigate to the Account Settings or Billing section.
- Find the Subscriptions or Memberships tab.
- Select the subscription you wish to cancel.
- Click on the Cancel Subscription button.
- Follow any prompts to confirm the cancellation.
- You will receive a confirmation email regarding the cancellation.
If you purchased through a Gift Card:
- Log in to your account on v-connect.in.
- Navigate to the Account Settings or Billing section.
- Select the Gift Cards tab.
- Locate the gift card associated with your membership.
- Follow the prompts to discontinue any recurring billing associated with the gift card.
- Confirm the cancellation through any prompts that appear.
- A confirmation email will be sent verifying the cancellation.
If you purchased through PayPal:
- Log in to your PayPal account.
- Click on the Settings icon.
- Select Payments, then click on Manage automatic payments.
- Locate the subscription for v-connect.
- Select the subscription and click Cancel.
- Confirm the cancellation when prompted.
- You will receive an email from PayPal confirming the cancellation.
Tips & Tricks for Canceling v-connect
- Be firm and consistent: Repeatedly state "I want to cancel my subscription" without engaging in negotiations or excuses.
- Use copy-paste responses: When pressed with questions, paste the cancellation statement multiple times to show determination.
- Contact during business hours: Calling during peak hours can help as more staff are available to process cancellations quickly.
- Ask for confirmation in writing: Request an email or written confirmation of cancellation to avoid future disputes.
- Use multiple channels: Try cancelling via phone, email, and website chat to increase chances of success.
- Escalate politely: If a front-line agent resists, ask to speak with a supervisor or manager calmly but firmly.
- Reference lack of usage or dissatisfaction: Explaining non-use or reasons for dissatisfaction can sometimes help push cancellation through.
- Do not accept retention offers: Politely decline any offers to keep the subscription; restate your intent to cancel.
- Take screenshots or record calls: Keep evidence of your cancellation requests in case the company claims otherwise later.
- Timing matters: Attempt cancellation a few days before the renewal date to avoid additional billing.
- When stuck, keep escalating or trying different contacts: Persistence is key—some users report success after trying several times with different representatives.
v-connect Customer Service Info
If you need assistance, here's how you can get in touch with v-connect's support team.
Cancel v-connect Script
Script
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Dear V-Connect Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to changes in my current needs which no longer require the service. Although I have appreciated the features provided, I find that I need to refocus my resources at this time.
Please confirm the cancellation of my subscription and let me know if there are any further steps I need to take. Thank you for your assistance.
Best regards,
Frequently Asked Questions
V-Connect offers a 14-day trial period with a full money-back guarantee if cancellation is requested within 14 days of the subscription start date. After 14 days, cancellations are non-refundable, but the service continues until the subscription period ends. Subscribers can cancel anytime by emailing support.
To cancel your subscription on V-Connect (v-connect.in), you will need your password as the site requires you to log in to your account to manage your subscription settings. If you do not remember your password, you can reset it by visiting this link: https://vconnect.vertical.com/v3/access/request. This process ensures that subscription cancellations are secure and authenticated through your account login.
- Complicated and bad software leading to frustration with usability.
- Requires advanced technical skills to set up and operate, which many users find difficult.
- Perception of poor value or dissatisfaction with the product's functionality.
- No refund policy or difficulty obtaining refunds after cancellation.
- Payment failures or issues with recurring payments.
- Lack of visible value or impact for the subscription cost.
- Subscription expiration or campaign usage period ending.
- Violation of terms of service leading to subscription termination without refund.
- Change in user needs or no longer requiring the service.
- Customer service or support issues affecting user satisfaction.
V-Connect offers a 14-day trial period with a money-back guarantee, allowing full refunds if you cancel within that timeframe. After 14 days, your payment becomes non-refundable, and the service continues until the subscription period ends. While you can cancel at any time by emailing them, be aware that early cancellation won't result in a refund, and the terms may change at their discretion.
Before cancelling your V-Connect subscription, be aware that you will lose access to all exclusive content and features offered through the membership, including any specialized tools, live sessions, or personalized support. It is important to consider that cancellation may be immediate and affect your access at the end of the current billing cycle, so plan accordingly to avoid interruption. Additionally, any saved progress, data, or preferences linked to your membership could be lost upon cancellation. If you have any ongoing services or benefits, check if there are any penalties or specific refund policies related to early cancellation.
- Registered email address used for the account
- Account username or ID
- Subscription or plan details (name, type, duration)
- Date of subscription start or latest renewal
- Reason for cancellation (if required)
- Billing details or transaction reference (from statements or confirmation emails)
- Access to your account to log in and navigate to subscription/billing settings
- Written cancellation request sent to the official support email (support@vconnect.live)
- Confirmation of cancellation (email or notification from V-Connect)
We've actually written a step by step guide on how to get a refund from v-connect. Check it out!
The Easiest Way to Cancel v-connect
If you’re frustrated trying to cancel your subscription, membership, or bill from v-connect—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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