VASA Fitness offers gym memberships that are paid monthly with automatic payments via bank ACH, credit card, or debit card. Memberships renew every month unless you cancel, and if you cancel within the first six months, there's a $25 cancellation fee. You can also freeze your membership for up to 90 days for a $15 fee, which pauses access and billing during that time. Monthly fees are due in advance, and if payments fail or are delayed, there could be additional fees, so that might explain why you could see charges from them.
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Cancellation requires in-person visit, phone call, certified mail, or email with detailed documentation and a 30-day notice. Additional fees and strict policies add complexity, making it moderately difficult.
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How to Cancel VASA Fitness: Step by Step
If you purchased through VASA Fitness website:
- Go to the cancellation page: http://support.vasafitness.com/cancel-account.
- Enter your barcode or member ID when prompted.
- Follow the instructions provided on the screen to complete the cancellation.
- Note that you will continue to have access to VASA for up to 30 days after the cancellation date.
If you purchased through a mobile app:
- Open the VASA Fitness mobile app and log into your account.
- Navigate to the settings or account section.
- Select Membership.
- Choose the option to cancel your membership.
- Follow any additional prompts to confirm your cancellation.
If you purchased through direct debit or a third-party billing service:
- Contact VASA Fitness customer support directly via phone or email.
- Provide your membership details for verification.
- Request to cancel your membership.
- Be aware of possible cancellation fees if outside the initial membership period.
Tips & Tricks for Canceling VASA Fitness
- Use the VASA Fitness app to cancel if possible, as some users reported it to be the easiest and fastest method.
- Give a 30-day notice because memberships require a 30-day cancellation period before stopping payments.
- Be prepared for a $25 cancellation fee if canceling within the first 6 months, and a $100 fee for personal training contracts.
- Call from a different location or mention you moved to a town without VASA gyms to bypass local restrictions and force cancellation over the phone.
- Escalate to management if front-line staff refuse to cancel, and if necessary, threaten to file a complaint with the BBB, which VASA responds to seriously to maintain their A rating.
- Consider stopping bank payments after notifying VASA if they fail to honor cancellation requests, but be aware this may escalate conflict.
- Send cancellation notices in writing or by certified mail to have proof of your request if disputes arise.
- Cancel well in advance of billing dates to avoid being charged for the next month.
- Use firm, clear, and polite language focusing on your rights and the terms of the contract, avoid arguing or emotional language.
- File complaints on platforms like BBB if unsatisfied, as many users successfully resolved billing issues by leveraging these complaints.
- Timing matters: some users suggest canceling early in the week or during business hours when customer service is more responsive.
VASA Fitness Customer Service Info
If you need assistance, here's how you can get in touch with VASA Fitness's support team.
Cancel VASA Fitness Script
Script
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Dear VASA Fitness Team,
I hope this message finds you well. I am writing to formally request the cancellation of my membership. Due to personal circumstances, I am unable to continue my workouts at your facility and, therefore, need to end my subscription.
I appreciate the services provided during my time as a member and hope to return in the future when my situation changes. Please confirm the cancellation at your earliest convenience and let me know if there are any final steps I need to complete.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
VASA Fitness allows members to freeze their membership for up to 90 days with a $15 fee per freeze, during which all services and gym access are paused. Cancelling a membership within the first six months incurs a $25 cancellation fee, except for employer-subsidized Corporate Wellness Plan members, and all owed fees up to the cancellation date remain payable. Membership cancellations, freezes, and updates must be done via the VASA app, the Help Center, customer service, or via certified mail.
To cancel your VASA Fitness subscription, you typically need to log into the VASA app, which requires a password. However, if you don't have the app, you can fill out an online cancellation form on their website using your barcode, date of birth, and zip code to verify your identity without needing the password directly. If you do need to reset your password to log in, you can do so at this link: https://support.vasafitness.com/login. This makes the process flexible depending on whether you have app access or opt for the form cancellation.
- Relocation: No VASA locations near new home.
- Financial adjustments: Reducing monthly expenses.
- Switching to competitors: Moving to gyms like Planet Fitness or EOS Fitness.
- Changed workout routine: Prefer home gyms or outdoor activities.
- Medical reasons: Injuries or health restrictions preventing gym use.
- Billing issues: Charges occurring after cancellation requests, including monthly or annual fees.
- Poor customer service: Rude or unhelpful responses when attempting to cancel.
- Cancellation fees: Fees such as a $25 or $35 cancellation processing fee if canceled within a certain time frame.
- Confusing policies: Lack of transparency about fees and cancellation process, including auto-renewals and app issues.
- Contract disputes: Disagreements over amounts owed, including for personal training or third-party collections involvement.
VASA Fitness requires a 30-day notice for membership cancellation and charges all owed amounts up to the cancellation date, including any payments set to draft in the next 30 days. If you cancel within the first 6 months, there is an additional $25 cancellation fee for Basic, Fitness, and VASA Fit/STUDIO memberships. These terms, plus the need to make final payments to complete cancellation, act as key barriers that prevent immediate or hassle-free cancellation.
Before cancelling your VASA Fitness membership, be aware that you need to provide a 30-day notice for cancellation. If you cancel within the first 6 months, there is a $25 cancellation fee. Upon cancellation, you will lose access to all gym facilities and classes included in your membership. It's also important to settle any outstanding payments up until the cancellation date. These terms are in place to ensure a smooth cancellation process and to avoid unexpected charges.
- Barcode (found on your key tag or in the VASA app under the “card” icon)
- Date of birth
- Zip code associated with your membership
- Name and account number (confirm both are correct during the process)
- Payment method for final charges
- Reason for cancellation
- Final payment amount, if due, at cancellation
- 30-day notice of cancellation, per signed agreement
- $25 cancellation fee if canceling within the first 6 months for Basic, Fitness, and VASA Fit/STUDIO memberships
- Contact information for business memberships (if applicable)
We've actually written a step by step guide on how to get a refund from VASA Fitness. Check it out!
The Easiest Way to Cancel VASA Fitness
If you’re frustrated trying to cancel your subscription, membership, or bill from VASA Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to VASA Fitness?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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