Vivid Seats is an online ticket marketplace where fans can buy and sell tickets to sports, concerts, and theater events all across the country. They offer features like a 100% Buyer Guarantee to keep transactions safe, a rewards program that gives you credit after buying a certain number of tickets, and helpful customer service. While people may see billing from them if they purchase tickets or sell tickets through the platform, there is no official subscription or recurring billing service offered by Vivid Seats. Any unexpected charges would likely be from one-time ticket purchases or related fees, not from a subscription.
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Vivid Seats does not allow cancellations, returns, or exchanges for purchased tickets as all sales are final. The only exceptions are for events that are canceled without rescheduling, which makes it very difficult for a consumer to cancel a subscription, bill, or membership related to ticket purchases.
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How to Cancel Vivid Seats: Step by Step
If you purchased through Vivid Seats directly:
- Log into your Vivid Seats account on their website.
- Navigate to the account settings or profile section.
- Look for the option to manage your account or subscription.
- Follow the prompts to cancel your membership or subscription.
- If you cannot find the cancellation option, contact Vivid Seats customer support at their support page for assistance.
If you purchased through a mobile app:
- Open the Vivid Seats app on your device.
- Go to your account settings within the app.
- Select the option for subscriptions or memberships.
- Proceed with the cancellation options provided.
- If needed, reach out to customer support for further help.
If you purchased via a third-party service (e.g., PayPal):
- Log into your PayPal account.
- Navigate to your account settings or payments.
- Locate the subscription to Vivid Seats.
- Select the option to cancel the subscription.
- Confirm the cancellation as prompted by PayPal.
Tips & Tricks for Canceling Vivid Seats
- Be persistent and patient:
- Request escalation:
- Use clear, assertive language:
- Document everything:
- Time your cancellation:
- Dispute charges with your bank:
- Avoid mentioning policies:
- Utilize community pressure:
- Cancel listings promptly:
- Be wary of refunds as gift cards:
Vivid Seats Customer Service Info
If you need assistance, here's how you can get in touch with Vivid Seats's support team.
Cancel Vivid Seats Script
Script
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Hello Vivid Seats Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Unfortunately, I have found that I am not utilizing the service as I anticipated, and I believe it would be best to discontinue at this time.
Please let me know the next steps in the cancellation process and confirm when it has been completed. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Vivid Seats has a strict no cancellation and no refund policy for memberships, subscriptions, or ticket orders; all sales are final. Refunds are only issued if an event is officially canceled by the venue and not rescheduled, and buyers must return tickets within two weeks of cancellation notice to receive a refund or credit. Buyers may list unwanted tickets for resale on the Vivid Seats marketplace but cannot cancel orders or receive refunds for changes in event dates, buyer's remorse, or market price fluctuations.
To cancel a subscription with Vivid Seats, you typically need to log in to your account, which requires your password. This is because managing subscriptions or orders usually requires authentication for security reasons. If you don't remember your password, you can reset it using this link: https://support.vividseats.com/support/solutions/articles/11000126556-how-do-i-reset-my-account-password-. Unfortunately, Vivid Seats does not appear to offer cancellation via phone or chat without logging in first. So, having access to your password or resetting it is necessary for cancellation.
- Tickets are non-refundable except in extraordinary circumstances such as event cancellations.
- Event rescheduling or postponement often does not qualify for refunds, leading to cancellations when people cannot attend new dates.
- Customer service issues such as difficulty obtaining refunds or account cancellations create frustration prompting cancellations.
- Transaction cancellations by Vivid Seats sometimes result in disputed refunds and eventual membership cancellations.
- Perceived lack of transparency in refund policies causes distrust and cancellation decisions.
- Refunds only processed through financial disputes or chargebacks when customers feel unfairly treated.
- COVID-19 related event cancellations and postponements led to many refund demands and subsequent cancellations of accounts when not resolved amicably.
Vivid Seats employs a firm "all sales are final" policy, meaning you cannot cancel your subscription, membership, or any purchase once made. There are no contracts, lock-ins, or early cancellation fees because cancellations simply aren't permitted. The only refunds occur if an event is officially canceled and not rescheduled, so be prepared that you won't be able to stop billing or subscription charges at will once committed.
Before cancelling a subscription, membership, or bill with Vivid Seats, it's important to know that all sales are final with no cancellations, returns, or exchanges permitted, except in cases where an event is officially cancelled without a rescheduled date. In such cases, you may receive a refund or credit, but you must return your original tickets within 2 weeks of the cancellation notice. If you have reward credits associated with your account, these may be impacted; reward credits applied to canceled orders will be returned but may have a new expiration based on your status level. Also, canceling means losing any access to tickets purchased and benefits tied to your active account. Be aware that seat relocations or event changes do not qualify for refunds or compensation.
- Username or registered email address associated with the Vivid Seats account
- Account password (for logging in to authenticate yourself)
- Access to the Vivid Seats website or app to complete the account deletion request
- Selection of the "Delete My Account" option within the privacy policy or a designated account management section
We've actually written a step by step guide on how to get a refund from Vivid Seats. Check it out!
The Easiest Way to Cancel Vivid Seats
If you’re frustrated trying to cancel your subscription, membership, or bill from Vivid Seats—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Vivid Seats?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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