WinZip is a company that provides software for file compression and management, which helps you save space and share files easily. They offer their software through subscriptions, and if you see a charge from WinZip on your bill, it’s likely for either buying their software or renewing a subscription you already have. If you ever want to stop the subscription, you can cancel it online, but canceling stops future charges—it doesn’t automatically give you a refund. Refunds can be requested by contacting their customer service with your purchase details.
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Cancelling a WinZip subscription involves straightforward steps using a purchase lookup page and email confirmation. The user must access a cancellation link typically found in a confirmation email or through verifying their purchase online, making the process fairly simple but requiring attention to these details.
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How to Cancel WinZip: Step by Step
If you purchased through WinZip.com:
- Locate your **order confirmation email** that was sent after your payment was processed.
- Click on the link that says **"Cancel your subscription for 'Software Name'"** in that email.
- If you cannot find your order confirmation email, visit **Cleverbridge**, which is WinZip's payment partner, to look up your order.
- Go to the Cleverbridge website.
- Use the **"Find Order"** feature, and enter the required details to retrieve your order.
- Follow the instructions provided to cancel your subscription.
- If you wish to request a refund, contact WinZip within **30 days of your purchase** for assistance.
Tips & Tricks for Canceling WinZip
- Start cancellation immediately after subscribing to ensure no unexpected charges in the future.
- Use the 'Cancel your subscription' link in your order confirmation email for the most direct cancellation route.
- If the confirmation email is missing, go to Cleverbridge (payment partner) website to find and cancel your subscription.
- Contact customer support quickly within 30 days if seeking refunds or cancellations, emphasizing refund rights.
- Be persistent and patient as some users report difficulty getting through customer service or receiving confirmation.
- Escalate to billing support if initial cancellation attempts fail; mention refund policy and 30-day window politely but firmly.
- Use clear, concise language: state you want to cancel, do not wish to be billed again, and request a confirmation email of cancellation.
- Document every interaction: save emails, chat transcripts, and confirmation numbers for proof of cancellation.
- Cancel subscription before the renewal date to avoid being charged for the next period.
- If uninstalling software, use Windows' official uninstall process and be aware some users experienced technical errors that may require multiple attempts or administrative permissions.
- Ignore automated prompts to keep subscription; stay firm on cancellation.
- Consider cancelling subscription via Microsoft Account if purchased through Microsoft Store, but be aware cancellation options might be limited to expiration rather than immediate termination.
WinZip Customer Service Info
If you need assistance, here's how you can get in touch with WinZip's support team.
Cancel WinZip Script
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Dear WinZip Support,
I hope this message finds you well. I would like to request the cancellation of my WinZip subscription due to changed needs regarding file management software. Please confirm that my subscription has been cancelled and that no further charges will be made to my account. Thank you for your assistance.
Best regards,
Frequently Asked Questions
WinZip subscriptions automatically renew annually, but you can cancel at any time to stop future billing, typically through a cancellation link in your order confirmation email or via their payment partner Cleverbridge. Canceling a subscription stops future charges but does not automatically provide a refund; however, you can request a refund within 30 days of purchase by contacting WinZip support with your order details. Refunds, including partial or tax refunds, may require verification and approval by their customer service team.
To cancel your WinZip subscription, you do not need your password. You can cancel your subscription by using their purchase lookup page where you enter the email address used for the purchase and verify with a captcha. Then, you receive an email with a link to manage your subscription including cancellation. If you need to reset your password for other account management purposes, you can visit the WinZip reset password page at https://www.winzip.com/en/reset-password.
- Installation failures leading to frustration and inability to use the software properly.
- Accumulation of junk files after multiple unsuccessful installation attempts causing system clutter.
- Auto-renewal charges that customers were not expecting or intending to pay.
- Perception that the software is not necessary after trial period ends, leading to cancellation.
- Difficulty in canceling subscriptions requiring direct contact with WinZip support.
- Request for refunds due to unexpected charges or dissatisfaction with the product.
- Software compatibility issues especially after updates interfering with other programs.
- Preference for alternative compression tools that may be free or more feature-rich.
WinZip subscriptions automatically renew yearly, and you must notify them at least five business days before the end of the initial or renewal term to avoid automatic renewal. Once a payment for the renewal is made, the subscription fee is non-refundable and non-cancellable, meaning you cannot get your money back or cancel mid-term. If you fail to provide payment, the software will lock and become unusable until you renew or update your payment; also, refunds are only available if you request cancellation within 30 days of purchase, so be cautious about timing and renewal notices to avoid unwanted charges.
Before cancelling your WinZip subscription, know that your access to all paid WinZip products and full software functionality depends on an active subscription. When you cancel, you will lose access to all paid features, latest updates, upgrades, and dedicated support included in your subscription. However, if you cancel before your subscription expires, you can continue using the software with full features until the subscription period ends. Also, cancelling stops future billing renewals but does not provide any refund for the current subscription period.
- Email address used for purchase
- Order confirmation email (containing the cancellation link)
- Access to email inbox (to retrieve confirmation and cancellation instructions)
- Order details (such as order number, if contacting support)
- Access to the payment partner’s purchase lookup page (Cleverbridge)
- Captcha verification (if using Cleverbridge to look up order)
We've actually written a step by step guide on how to get a refund from WinZip. Check it out!
The Easiest Way to Cancel WinZip
If you’re frustrated trying to cancel your subscription, membership, or bill from WinZip—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to WinZip?
CBI*WINZIP, Cleverbridge, WinZip System Utilities Suite, WINZIP.COM, Alludo.com, WinZip Purchase, WinZip Renewal
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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