Xbox Game Pass Ultimate is a subscription service that costs $19.99 a month and gives you access to hundreds of games on your console, PC, or through cloud gaming on other devices. It includes new games on the day they release, online multiplayer, and an EA Play membership with extra games and perks. You also get special discounts on games and in-game content. The subscription automatically renews each month unless you cancel it through your Microsoft account.
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The cancellation process for Xbox Game Pass Ultimate is straightforward through the Microsoft account portal or Xbox console interface, involving just a few clicks to find the subscription and select cancel. Microsoft provides clear options and instructions, making it easy for most users to cancel without confusion or excessive steps.
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How to Cancel Xbox Game Pass Ultimate: Step by Step
If you purchased through Xbox.com:
- Visit the Microsoft account page at [account.microsoft.com](https://account.microsoft.com).
- Sign in with the Microsoft account that you used to purchase the subscription.
- Go to the Subscriptions section.
- Locate your Xbox Game Pass Ultimate subscription and select Manage.
- On the next page, click on Cancel (or it might say Upgrade or Cancel, depending on your subscription type).
- Follow the on-screen instructions to complete the cancellation process.
If you purchased through Xbox console:
- Press the Xbox button on your controller to open the guide.
- Select Profile & system, then go to Settings.
- Choose Account, then Subscriptions.
- Select XBox Game Pass Ultimate from the list.
- Choose Manage and then select Cancel to proceed.
- Confirm the cancellation.
If you purchased through the Xbox app:
- Open the Xbox app on your device.
- Click on your profile picture and select Settings.
- Navigate to the Subscriptions tab.
- Select your Game Pass Ultimate subscription.
- Click Manage and then select Cancel.
- Follow the prompts to confirm your cancellation.
Tips & Tricks for Canceling Xbox Game Pass Ultimate
- Cancel via Microsoft Account: Go to your Microsoft account subscriptions page, find Xbox Game Pass Ultimate, and select cancel to stop future billing but retain access until the end of the paid period.
- Timing Matters: Cancel a few days before the renewal date to ensure the cancellation processes without accidental charges.
- Don't Lose Access Immediately: Cancelling stops future payments but your subscription remains active until the current billing cycle ends.
- Refund Tactics: Use the Microsoft refund form with titles/reasons like "Game Pass," "Accidental purchase," and "Incorrect item purchased" for a higher chance of refund approval.
- Live Chat Escalation: Use the Xbox Support live chat for billing issues. Navigate to billing > "I can’t redeem code" then explain the issue and request a refund or cancellation—users reported quick and no-questions-asked refunds this way.
- Remove Payment Method: Removing the payment option from your Microsoft account can prompt turning off recurring billing, providing an alternative way to stop payments.
- Language Tips: Use clear, polite language such as "I would like to cancel my subscription and request a refund due to accidental renewal." Avoid hostile language to get better support response.
- Do Not Cancel Early for Conversions: If converting Xbox Gold to Ultimate, wait until the current Ultimate subscription expires; canceling early stops the current billing but doesn’t allow immediate conversion.
- Escalation Path: If web and app cancellation fail, escalate to contacting support via live chat or phone with concise explanation and refund request.
- Check Past Dues: Ensure any past due payments are cleared before attempting cancellation to avoid subscription issues.
Xbox Game Pass Ultimate Customer Service Info
If you need assistance, here's how you can get in touch with Xbox Game Pass Ultimate's support team.
Cancel Xbox Game Pass Ultimate Script
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Hello,
I hope this message finds you well. I am writing to request the cancellation of my Xbox Game Pass Ultimate subscription. Due to personal circumstances, I am unable to continue with my subscription at this time.
I appreciate the service provided and hope to return in the future when it better suits my needs. Please confirm my subscription cancellation at your earliest convenience.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Xbox Game Pass Ultimate subscription automatically renews at $19.99/month unless canceled through your Microsoft account or Xbox console before the next billing date. You can turn off recurring billing anytime, and if you accidentally get charged after failing to cancel, you can request a one-time refund within 30 days of the charge. Cancellation stops future billing but does not provide refunds for past subscription periods unless within that 30-day refund window.
To cancel your Xbox Game Pass Ultimate subscription, you need to sign in with the Microsoft account used to purchase it. This means you do need your account credentials (email and password) to access the subscription management page and perform the cancellation. There is no phone or chat support option that bypasses the need to sign in. If you don't remember your password, you can reset it here: https://account.live.com/password/reset .
- Price increase making the service too expensive for some users.
- Perceived lack of value especially for users who do not play frequently or enough games.
- Subscription cancelled due to inactivity as Microsoft cancels dormant accounts to avoid unwanted charges.
- Frustration with auto-renewal and concerns about transparency regarding price hikes and renewal policies.
- Preference for physical disc games over digital subscriptions affecting satisfaction with the service.
- Regional limitations such as unavailable features or rewards in certain locations.
- Issues with billing, errors, or subscription glitches causing cancellations due to technical problems.
- Lack of a family plan which some users desire for shared use.
- Concerns over fraud or fraudulent resellers leading to cancellations or distrust in subscription management.
- Disappointment with backward compatibility affecting long-term subscriber satisfaction.
You can cancel Xbox Game Pass Ultimate subscription anytime through your Microsoft account, and there are no contracts, early-cancellation fees, or lock-in periods. The subscription automatically renews each month at the regular price after any promotional period unless you cancel before the next billing date. The main thing to be aware of is that if you don't cancel in time, you will be charged for the next period automatically, but cancellation itself is straightforward and without penalties.
Before cancelling Xbox Game Pass Ultimate, know that you'll lose access to the entire Game Pass catalog of games, including day one access to new releases. You will also lose access to the included EA Play membership games, and online console multiplayer features provided by Xbox Live Gold. Additionally, member discounts, rewards, and in-game content perks that come with the subscription will no longer be available. Consider these losses carefully if you frequently use these features.
- Microsoft account email address and password (login credentials for the account that purchased Xbox Game Pass Ultimate)
- Access to the Microsoft account dashboard via a web browser or Xbox console
- Active internet connection to sign in and complete cancellation
- No pending or overdue balances on the Microsoft account
- Knowledge of the subscription location (navigate to Services & Subscriptions section online, or Account > Subscriptions on console)
- If canceling via console, access to Xbox profile with appropriate permissions
- If removing a payment method, an alternative payment method may be required by Microsoft
We've actually written a step by step guide on how to get a refund from Xbox Game Pass Ultimate. Check it out!
The Easiest Way to Cancel Xbox Game Pass Ultimate
If you’re frustrated trying to cancel your subscription, membership, or bill from Xbox Game Pass Ultimate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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