Xfinity offers internet, TV, and phone services to consumers. You can customize your plan by choosing different internet speeds, adding premium TV channels, or including security cameras. Customers get billed for their subscriptions, which cover the services they sign up for, and they can manage or pay their bills easily online through the Xfinity website or app. Basically, if you see a bill from Xfinity, it's for these home services that help connect and entertain you.
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The cancellation process for Xfinity is quite difficult due to the requirement to call customer service directly, the need to possibly repeat cancellation requests multiple times, and inconsistent follow-up and confirmation from the company. Many customers report delays, frustration, and multiple attempts before successfully cancelling their subscription, indicating an above-average level of difficulty but not impossible.
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How to Cancel Xfinity: Step by Step
If you purchased through Xfinity:
- Visit Xfinity's cancellation page.
- Sign in to your Xfinity account using your Xfinity ID and password.
- Choose the appropriate cancellation option, which may include:
- Scheduling a call with Xfinity support.
- Visiting an Xfinity Store in person.
- Directly canceling from your online account.
- Follow the on-screen instructions to confirm the cancellation.
If you purchased through the Xfinity Flex Box:
- On your Flex Box, press the voice remote and say "subscriptions".
- Select the Subscriptions Management app.
- Choose the subscription you wish to cancel.
- Select "Manage Channels" and press "OK".
- Choose "Next" on the right to proceed.
- Press "Submit" and confirm your choice.
If you purchased through a web browser:
- Sign in to your Xfinity account at my.xfinity.com.
- Select your profile icon.
- Go to Settings and then to Membership.
- Click on Cancel next to the subscription you wish to end.
- Follow the prompts to confirm the cancellation.
Tips & Tricks for Canceling Xfinity
- Call the cancellation number (1-800-XFINITY) and clearly state you want to discontinue or cancel service to be transferred to the retention department.
- Be firm and direct—say "I already have a new service set up" or "I want to cancel, no promotions," to avoid upsells.
- Call late at night on weekdays or early morning on Mondays before retention closes to catch reps who are more willing to negotiate or close quickly.
- Visit a local Xfinity store in person with a recent bill and all equipment to cancel directly if phone attempts fail.
- Ask for confirmation and a receipt of cancellation before leaving or hanging up to avoid future billing issues.
- Remove auto-pay settings after cancellation to prevent unwanted charges.
- Timing your cancellation right after your billing cycle ends to avoid extra charges or refunds.
- If facing termination fees, politely ask for a waiver citing customer loyalty or service issues; persistence may help.
- Use language like "discontinue service" instead of just "cancel" to quickly reach retention specialists.
- Escalate to customer service supervisors if initial reps are unhelpful or try to hold you hostage with offers.
- Be prepared for long wait times initially but once connected to a live agent, the process can be swift if you are straightforward.
Xfinity Customer Service Info
If you need assistance, here's how you can get in touch with Xfinity's support team.
Cancel Xfinity Script
Script
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Hello Xfinity Support,
I hope this message finds you well. I am writing to formally request the cancellation of my Xfinity subscription. Due to personal circumstances, I have decided to discontinue my service. I would appreciate your assistance in processing this cancellation promptly.
Please send me a confirmation once the cancellation has been finalized. Thank you for your help.
Best regards,
Frequently Asked Questions
Xfinity allows you to cancel your services by signing in to your account, scheduling a call, or visiting an Xfinity store. If you are under contract, you may be subject to an early termination fee of approximately $10 for each remaining month of the contract. After cancellation and return of equipment, any remaining credit balance on your account is typically refunded within four to six weeks.
To cancel your Xfinity subscription, you generally need to sign in to your account, which means you will need your password. However, you can also cancel by scheduling a call with Xfinity customer service, where authentication might be handled over the phone. If you do need to reset your password to sign in, you can do so at this URL: https://login.xfinity.com/h/reset.html. Calling customer service is another option if you cannot access your account online.
- Significant and unexplained price increases after years of service.
- Difficulty and delays in cancelling services, often described as "impossible to cancel" or requiring multiple attempts over days or weeks.
- Unhelpful or unavailable customer service with long hold times, dropped calls, inability to reach a human agent, and non-functional chat support.
- Continued billing after cancellation even when customers stop automatic payments and return equipment.
- Complex and elusive cancellation process that seems designed to continue charging unwanted fees.
- Feeling trapped and extorted due to no-contract service and difficulty in cancelling.
- Frustration with automated support and long call times exceeding 3 hours, often with transfers to retention agents trying to keep customers.
- Insensitivity or poor treatment from customer service representatives.
- Overall dissatisfaction with pricing, customer service, and billing systems.
When canceling Xfinity services, be aware that if you are under a minimum term agreement, canceling before the contract ends can trigger an early termination fee of $10 per remaining month. If you are not under such a contract, you can cancel at any time, but you must notify Xfinity and return any leased equipment within 10 days to avoid additional fees. Additionally, billing may continue until the service is fully disconnected, and some fees may be non-refundable.
Before canceling an Xfinity subscription, membership, or bill, you should know that if you are under a contract, you might be subject to an early termination fee (ETF), typically $10 per month for every month remaining on your contract for each service canceled. You will lose access to all Xfinity services tied to your subscription, including internet, TV, and any memberships or specific features. However, if you disconnect all Xfinity services, you can still watch purchased titles using Xfinity Stream and the Xfinity Stream app. It's also important to return any rented equipment to avoid additional fees.
- Account holder’s full name
- Service address (the address where Xfinity services are provided)
- Account number (may be required for verification)
- Contact information (phone number or email associated with the account)
- Return of all rented Xfinity equipment (modem, router, cable boxes, remotes, etc.) and accessories (power cords, HDMI cables), including obtaining a drop-off receipt or tracking number
- Photo ID (may be requested for identity verification, especially in person)
- Knowledge of contract terms (to check for any early termination fees or requirements in your agreement)
- Ask about final bill and refunds (including outstanding balances and credit for returned equipment)
- Date of cancellation (when you want the service to end)
- Documentation/proof of equipment return (to avoid future charges)
- Reason for cancellation (may be requested by customer service)
- Ask about keeping or porting your phone number (if applicable)
We've actually written a step by step guide on how to get a refund from Xfinity. Check it out!
The Easiest Way to Cancel Xfinity
If you’re frustrated trying to cancel your subscription, membership, or bill from Xfinity—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Xfinity?
XFINITY, COMCAST, XFINITY.COM, CMCAST, XFINITY MOBILE, COMCAST CABLE, XFINITY INTERNET, XFINITY TV, CMCAST MOBILE, COMCAST PAYMENT, XFINITY CHARGES
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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