Youngevity offers a membership called Preferred Customer where you can join for free for a limited time. As a Preferred Customer, you save up to 20% with wholesale pricing and get access to exclusive rewards. They also have subscriptions with automatic billing where your credit card is charged monthly or per the plan until you cancel. If you cancel, the membership ends after the current paid period, but they don't refund any part of that period.
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Cancellation can be done online by modifying the subscription in the account or by emailing cancel@youngevity.com, which makes the process moderately straightforward. However, mixed customer reviews suggest some users experience difficulty or delays, which adds to the challenge but it is not considered very hard or impossible.
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How to Cancel Youngevity: Step by Step
If you purchased through Youngevity.com:
- Log into your account on Youngevity.com.
- Navigate to the Subscription settings within your account.
- Select the option to modify or cancel the Subscription.
- Follow the prompts to confirm the cancellation.
If you purchased via email:
- Compose an email to cancel@youngevity.com.
- In the subject line, write: Cancellation Request.
- Include your account details and subscription information in the body of the email.
- Send the email and await a confirmation of your cancellation.
Tips & Tricks for Canceling Youngevity
- Be very direct and firm: Repeatedly say, "I want to cancel my subscription" without wavering or engaging in their sales pitch.
- Ignore polite scripts: Some users mention being polite and then bluntly telling customer service to cancel, ignoring scripted objections.
- Prepare for persistence: Be ready for multiple calls, emails, and even unmarked urgent mail trying to keep you subscribed or lure you into better deals.
- Use the "rule of three": Politely ask once, then be more direct and assertive with repeated requests until they cancel.
- Stay calm but firm: Escalate your tone if necessary but avoid being rude to call center employees who are just following company procedures.
- Expect to talk to a live person: Some users report you cannot cancel online and must speak to customer service, which may prolong cancellation attempts.
- Timing can help: Calling during business hours early in the day might reduce hold times and frustration.
- Document communication: Keep records of call dates and details of conversations in case of disputes.
- If overwhelmed, be firm about ending the call: If the representative won’t cancel, hang up and call back to try again.
- If all else fails, escalate outside the company: Use consumer protection forums or BBB complaints if cancellation is denied after repeated requests.
Youngevity Customer Service Info
If you need assistance, here's how you can get in touch with Youngevity's support team.
Cancel Youngevity Script
Script
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Dear Youngevity Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to personal financial reasons, I am unable to continue my membership at this time.
I appreciate your understanding and hope to possibly return in the future when my circumstances change. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Youngevity's subscription cancellation policy requires members to either log into their account on the website to modify or cancel the subscription or to email the company at cancel@youngevity.com to request cancellation. There are no additional detailed public policies about refunds or cancellation timing readily provided on their site.
To cancel your Youngevity subscription, you generally need to log into your account on their website, which requires your password, to modify or cancel the subscription. However, you can also cancel by emailing cancel@youngevity.com or by calling their customer service at 1 (800) 982-3189 during business hours. If you need to reset your password to log in, you can do so at this link: https://youngevity.com/password-recovery. This gives you options both with and without needing your password.
- High cost and feeling pressured to buy unwanted products.
- Poor quality of products, especially after transitioning from Heritage Makers to Yphoto scrapbooking services.
- Inconvenience and dissatisfaction with point transfer and loyalty program changes.
- Delays and lack of availability of new product launches, such as card products.
- Frustration with product usability and limitations in customization options.
- Customer service issues including denied refunds and long wait times.
- General dissatisfaction leading to decisions not to renew or to cancel subscriptions.
- Subscription and autoship cancellation process can be cumbersome and requires form submission.
Youngevity does allow cancellation of memberships and subscriptions, but it requires a formal process such as filling out and submitting a cancellation form via email, fax, or in-person. While there's no explicit mention of lock-in contracts or early-cancellation fees, you should be aware that if you cancel mid-billing period, you won't receive a refund for the remainder of that term. Also, termination must be communicated in writing and the company may repurchase certain marketable aids upon cancellation. So, be prepared for a bit of a procedural process to cancel rather than simple online instant cancellation.
Before cancelling your Youngevity subscription or membership, be aware that you will lose access to wholesale product pricing, which allows you to save up to 20%. You will also forfeit free shipping benefits on autoship orders over $99, new product releases, special bundles, and the convenience of saved account information for quick checkout and order history. Cancellation may require you to manually log in to your account or contact their cancellation email. Additionally, Preferred Customer memberships are valid for one year and have renewal conditions tied to purchase amounts, so cancelling may affect future membership renewal and benefits.
- Account login details (username and password) if canceling online via website account
- Order ID or subscription number related to the membership, bill, or autoship being canceled
- Full name of the account holder
- Email address associated with the account
- Phone number associated with the account (if contacting customer service by phone)
- Written cancellation request (if canceling by email or physical mail), including a statement of intent to cancel
- Signature of the account holder, if submitting a physical or scanned cancellation form
- Autoship Order Form if canceling autoship; download, fill out, and submit this form to customer service
- Items to be returned and respective order numbers (if requesting cancellation with buy-back of products)
We've actually written a step by step guide on how to get a refund from Youngevity. Check it out!
The Easiest Way to Cancel Youngevity
If you’re frustrated trying to cancel your subscription, membership, or bill from Youngevity—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Youngevity?
Youngevity charges could appear on statements as: Youngevity, Youngevity LLC, Youngevity.com, Youngevity International, Youngevity Products, Youngevity Membership, Youngevity Services
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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