The Ultimate Step by Step Guide to Cancelling a Zen Planner Subscription or Membership (zenplanner.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Zen Planner is a software designed to help fitness businesses like gyms and studios manage everything in one place. They handle memberships, class schedules, and even track workouts. One of their key features is managing subscription billing and payments, so if you're getting billed by them, it's likely for your gym or class membership. They also help with automated marketing and keeping members connected through an app, making it easier for both businesses and members to stay organized and engaged.
Cancellation can be done directly by the member through Member Connect, a user-friendly and mobile-friendly portal. However, cancellation policies like notice periods and buy-out fees are automatically enforced, which could add some complexity for users depending on their specific membership terms.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Zen Planner subscription.
How to Cancel Zen Planner: Step by Step
If you purchased through Zen Planner directly:
Log into your Zen Planner account.
Navigate to Setup in the main menu.
Select Account Info.
Click on Cancel to initiate your cancellation.
Complete the cancellation request form that will be emailed to the registered contact email.
If you require additional assistance:
Contact the Zen Planner Support Team.
Email them at help@zenplanner.com.
Provide your account details and request cancellation assistance.
How to Contact Zen Planner
If you need assistance, here's how you can get in touch with Zen Planner's support team.
Log into your Zen Planner account and go to Account Settings promptly to initiate the cancellation process before your next billing cycle.
Submit your cancellation request in writing via email or the platform—include clear language such as "I hereby request to cancel my membership/subscription effective immediately/at the end of the billing cycle" and ask for written confirmation.
Do not assume deleting payment info cancels your membership; always confirm cancellation has been processed.
Provide cancellation notice well in advance (e.g., 3 days or 30 days depending on contract) to avoid automatic renewals or extra fees.
Keep detailed records and copies of all communication with customer support or management—these can be critical if disputes arise.
If initial cancellation requests are ignored or delayed, escalate politely but firmly by contacting higher management or using language referencing contract terms and consumer protection rights.
Negotiate for early termination if locked into a contract by gathering any supporting reason and maintaining professional, clear communication.
Time your cancellation request right before the billing date to minimize unwanted charges.
Backup all your data (member profiles, payment history, attendance) before cancellation as access may be removed.
Notify relevant staff or members about the cancellation plan to ensure smooth transition if needed.
Beware of cancellation fees and review contract terms to avoid surprises.
Use alternative software trials as leverage if negotiating cancellation.
Why Do People Request Refunds from Zen Planner
Finding a more suitable software solution for their fitness business.
Dissatisfaction with Zen Planner's features or poor customer service.
Changes in business needs or goals, such as expanding services or requiring more scalable solutions.
Financial constraints, including budget limitations or the need to reduce expenses.
Desire to negotiate better pricing plans.
Confusing or unclear cancellation policies and difficulty reaching customer support.
Resistance from Zen Planner when trying to cancel or negotiate terms.
Requirement of 30 days notice to cancel despite claiming month-to-month plans.
High fees, such as a $200 charge to export customer data upon cancellation.
Uncooperative collections department, communication limited to email, and threats of legal action.
Withholding of customer data when attempting to cancel.
Being charged after cancellation attempts, making refunds difficult.
Payment system issues, including high processing fees and delayed refund processing.
Zen Planner Refund Script
Script
Copy
Dear Zen Planner, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Zen Planner Refund Policy
Zen Planner's membership/subscription cancellation policy requires members to provide a minimum of 30 days' notice before the cancellation request takes effect. The cancellation process is initiated by logging into the Zen Planner Studio, navigating to 'Setup' then 'My Account', and selecting the option to cancel the account, after which a cancellation request form is sent via email.
The Easiest Way to Get a Zen Planner Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Zen Planner—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Zen Planner allows members to cancel their subscriptions online through a cancel button, complying with the FTC’s Click-to-Cancel rule effective July 2025. However, users should be aware that cancellation is subject to the studio’s policies such as mandatory notice periods (commonly 30 days) and possible buy-out fees for early termination. These policies are enforced automatically, so you may face locked-in terms and fees if you try to cancel immediately without honoring notice or contract terms.
Finding a more suitable software solution for their fitness business.
Dissatisfaction with Zen Planner's features or poor customer service.
Changes in business needs or goals, such as expanding services or requiring more scalable solutions.
Financial constraints, including budget limitations or the need to reduce expenses.
Desire to negotiate better pricing plans.
Confusing or unclear cancellation policies and difficulty reaching customer support.
Resistance from Zen Planner when trying to cancel or negotiate terms.
Requirement of 30 days notice to cancel despite claiming month-to-month plans.
High fees, such as a $200 charge to export customer data upon cancellation.
Uncooperative collections department, communication limited to email, and threats of legal action.
Withholding of customer data when attempting to cancel.
Being charged after cancellation attempts, making refunds difficult.
Payment system issues, including high processing fees and delayed refund processing.
Zen Planner account login credentials (email and password)
Access to Account Settings or Billing section within the dashboard
Completion and submission of the Cancellation Request Form (usually sent via email after starting the cancel process)
Effective cancellation date you wish the cancellation to be processed
Written notification of intent to cancel (if required by contract)
Compliance with notice period requirements (often minimum 30 days advance notice)
Awareness of any applicable cancellation fees or penalties
Request written confirmation of your cancellation from Zen Planner (optional but recommended)
Contact information for Zen Planner support in case confirmation or assistance is needed
Before cancelling your Zen Planner subscription, keep in mind that cancellation is usually immediate but you may retain access until the end of your current billing cycle. You will lose access to all features including member profiles, payment history, and attendance tracking, so be sure to back up all your data beforehand. Carefully review your contract for any cancellation fees, penalties, or required notice periods, as some contracts require written notice and may have financial implications. Additionally, consider notifying your staff and members about the software transition and explore alternative software options if needed.
Zen Planner's membership/subscription cancellation policy requires members to provide a minimum of 30 days' notice before the cancellation request takes effect. The cancellation process is initiated by logging into the Zen Planner Studio, navigating to 'Setup' then 'My Account', and selecting the option to cancel the account, after which a cancellation request form is sent via email.
To cancel your Zen Planner subscription, you need to log into your account with your password and go to the account settings or billing section to initiate the cancellation process. Password authentication is required for cancellation through their online portal. If you've forgotten your password, you can reset it by clicking the "Forgot Your Password" link on the Zen Planner login page (https://zenplanner.com/member-login), which will send you a password reset email. This makes the cancellation process secure and straightforward via your account login.
We've actually written a step by step guide on how to get a refund from Zen Planner. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Zen Planner subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Zen Planner account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Zen Planner online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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