The Ultimate Step by Step Guide to Cancelling a Zendrop Subscription or Membership (zendrop.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Zendrop is a service mainly for people who run online stores and want help with dropshipping, which means selling products without keeping them in stock. They offer an app that connects your store to their product suppliers, handling orders and shipping for you. They charge a monthly fee based on how many products you link to their service, starting free with no linked products and up to $79 if you link over 100 products. If you see a charge from Zendrop, it’s likely because you’re using their dropshipping service with linked products in your store.
Cancelling a subscription is relatively straightforward via the Billing page by managing subscriptions through a pencil icon. However, full deactivation of the account requires contacting Zendrop Support via in-app Messenger or email, adding a slight complexity.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Zendrop subscription.
How to Cancel Zendrop: Step by Step
If you purchased through Zendrop.com:
Log in to your Zendrop account.
Navigate to the Billing page.
Click the pencil icon to begin the cancellation process.
To confirm cancellation, click the Downgrade button.
If you need to deactivate your account, use the in-app Messenger or email Zendrop Support. Include your account email and state you wish to cancel your subscription.
Ensure all pending invoices are resolved and products linked through Shopify are unlinked via the My Products tab before deactivation.
Consider uninstalling the Zendrop app to prevent additional charges during your free trial.
How to Contact Zendrop
If you need assistance, here's how you can get in touch with Zendrop's support team.
Contact customer service via their chat bot (located at bottom right of Zendrop site) for direct cancellation help.
Uninstall the Zendrop app from Shopify admin under Settings > Apps and sales channels as the first step to cancel.
Deactivate your Shopify store from Settings > Plan after uninstalling the app to fully stop charges.
Choose a cancellation reason clearly during Shopify store deactivation to avoid delays.
Stop payment method linked to Zendrop or remove saved payment details to prevent unwanted charges.
Complete any pending orders before canceling to avoid complications or continued charges.
Contact Shopify support if you face difficulties during uninstallation or store deactivation.
Escalate politely but firmly with customer support referencing charges you want stopped or subscriptions you want canceled.
Use timing to your advantage by canceling before your billing cycle renews or trial ends to avoid unexpected charges.
Be persistent if initial attempts fail; some users mention having to follow up multiple times.
Consider pausing your Shopify store as an alternative to immediate cancellation if you want to revisit later.
In user language, emphasize "no ROI" or "too expensive" as reasons if challenged.
Some users mention ignoring charges and stopping payment as a last resort, though this carries risk.
Why Do People Request Refunds from Zendrop
Order fulfillment delays beyond promised time causing cancellations and financial losses.
Poor customer support and lack of timely responses.
Higher product prices compared to other platforms.
Additional cancellation fees, e.g., $79 to cancel orders.
Technical difficulties using the app, including dropshipping issues.
Being charged monthly fees even after uninstalling or not using service.
Unexpected charges and trouble canceling subscriptions.
Inventory management problems such as out-of-stock items without notice.
Limitations on store connections, like only one active store allowed.
Lack of refunds despite dissatisfaction or technical problems.
Zendrop Refund Script
Script
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Dear Zendrop, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Zendrop Refund Policy
Zendrop's subscription cancellation can be done through the Billing page in your account by editing subscription details. To fully deactivate your account, you need to submit a request to Zendrop Support via the in-app Messenger or email; this will cancel all subscriptions, remove payment methods, and disable account access. Additionally, unlink connected Shopify products and uninstall the Zendrop app to avoid further charges, as uninstalling the app stops usage-based billing but does not deactivate the account.
The Easiest Way to Get a Zendrop Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Zendrop—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Zendrop allows users to cancel their subscription at any time with no contracts or early cancellation fees. However, there are no refunds or credits for subscription charges if you cancel before the end of your current billing period. Users should be aware that while cancellation is straightforward, once a billing period is charged, it is non-refundable.
Order fulfillment delays beyond promised time causing cancellations and financial losses.
Poor customer support and lack of timely responses.
Higher product prices compared to other platforms.
Additional cancellation fees, e.g., $79 to cancel orders.
Technical difficulties using the app, including dropshipping issues.
Being charged monthly fees even after uninstalling or not using service.
Unexpected charges and trouble canceling subscriptions.
Inventory management problems such as out-of-stock items without notice.
Limitations on store connections, like only one active store allowed.
Lack of refunds despite dissatisfaction or technical problems.
Before cancelling your Zendrop subscription or membership, it's important to know that deactivating your account does not automatically cancel your subscription; you must cancel the subscription separately on the Billing page. After cancellation and deactivation, your account becomes inaccessible, all active subscriptions end, and saved payment methods are removed. If you're linked to Shopify, you need to unlink your products and uninstall the Zendrop app from Shopify to avoid further charges. Also, no refunds or credits are provided for subscription charges after cancellation, and your cancellation will take effect in the next billing cycle.
Zendrop's subscription cancellation can be done through the Billing page in your account by editing subscription details. To fully deactivate your account, you need to submit a request to Zendrop Support via the in-app Messenger or email; this will cancel all subscriptions, remove payment methods, and disable account access. Additionally, unlink connected Shopify products and uninstall the Zendrop app to avoid further charges, as uninstalling the app stops usage-based billing but does not deactivate the account.
To cancel your Zendrop subscription, you need to do it through your account on the Billing page by clicking the pencil icon. The cancellation process happens within your account, which means you will need to log in with your password. If you have forgotten your password, you can reset it here: https://account.zendrop.com/password/reset. Zendrop does not mention any phone support or chat support methods for canceling without logging in, so having your password or resetting it is necessary to cancel your subscription.
We've actually written a step by step guide on how to get a refund from Zendrop. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Zendrop subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Zendrop account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Zendrop online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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