Zendrop is a service mainly for people who run online stores and want help with dropshipping, which means selling products without keeping them in stock. They offer an app that connects your store to their product suppliers, handling orders and shipping for you. They charge a monthly fee based on how many products you link to their service, starting free with no linked products and up to $79 if you link over 100 products. If you see a charge from Zendrop, it’s likely because you’re using their dropshipping service with linked products in your store.
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Cancelling a subscription is relatively straightforward via the Billing page by managing subscriptions through a pencil icon. However, full deactivation of the account requires contacting Zendrop Support via in-app Messenger or email, adding a slight complexity.
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How to Cancel Zendrop: Step by Step
If you purchased through Zendrop.com:
- Log in to your Zendrop account.
- Navigate to the Billing page.
- Click the pencil icon to begin the cancellation process.
- To confirm cancellation, click the Downgrade button.
- If you need to deactivate your account, use the in-app Messenger or email Zendrop Support. Include your account email and state you wish to cancel your subscription.
- Ensure all pending invoices are resolved and products linked through Shopify are unlinked via the My Products tab before deactivation.
- Consider uninstalling the Zendrop app to prevent additional charges during your free trial.

Tips & Tricks for Canceling Zendrop
- Contact customer service via their chat bot (located at bottom right of Zendrop site) for direct cancellation help.
- Uninstall the Zendrop app from Shopify admin under Settings > Apps and sales channels as the first step to cancel.
- Deactivate your Shopify store from Settings > Plan after uninstalling the app to fully stop charges.
- Choose a cancellation reason clearly during Shopify store deactivation to avoid delays.
- Stop payment method linked to Zendrop or remove saved payment details to prevent unwanted charges.
- Complete any pending orders before canceling to avoid complications or continued charges.
- Contact Shopify support if you face difficulties during uninstallation or store deactivation.
- Escalate politely but firmly with customer support referencing charges you want stopped or subscriptions you want canceled.
- Use timing to your advantage by canceling before your billing cycle renews or trial ends to avoid unexpected charges.
- Be persistent if initial attempts fail; some users mention having to follow up multiple times.
- Consider pausing your Shopify store as an alternative to immediate cancellation if you want to revisit later.
- In user language, emphasize "no ROI" or "too expensive" as reasons if challenged.
- Some users mention ignoring charges and stopping payment as a last resort, though this carries risk.
Zendrop Customer Service Info
If you need assistance, here's how you can get in touch with Zendrop's support team.
Cancel Zendrop Script
Script

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Hello Zendrop Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription, as I have decided to explore other options that better suit my current needs. I appreciate the service provided so far, but I find it necessary to discontinue my membership at this time.
Thank you for your assistance in processing this request. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
Zendrop's subscription cancellation can be done through the Billing page in your account by editing subscription details. To fully deactivate your account, you need to submit a request to Zendrop Support via the in-app Messenger or email; this will cancel all subscriptions, remove payment methods, and disable account access. Additionally, unlink connected Shopify products and uninstall the Zendrop app to avoid further charges, as uninstalling the app stops usage-based billing but does not deactivate the account.
To cancel your Zendrop subscription, you need to do it through your account on the Billing page by clicking the pencil icon. The cancellation process happens within your account, which means you will need to log in with your password. If you have forgotten your password, you can reset it here: https://account.zendrop.com/password/reset. Zendrop does not mention any phone support or chat support methods for canceling without logging in, so having your password or resetting it is necessary to cancel your subscription.
- Order fulfillment delays beyond promised time causing cancellations and financial losses.
- Poor customer support and lack of timely responses.
- Higher product prices compared to other platforms.
- Additional cancellation fees, e.g., $79 to cancel orders.
- Technical difficulties using the app, including dropshipping issues.
- Being charged monthly fees even after uninstalling or not using service.
- Unexpected charges and trouble canceling subscriptions.
- Inventory management problems such as out-of-stock items without notice.
- Limitations on store connections, like only one active store allowed.
- Lack of refunds despite dissatisfaction or technical problems.
Zendrop allows users to cancel their subscription at any time with no contracts or early cancellation fees. However, there are no refunds or credits for subscription charges if you cancel before the end of your current billing period. Users should be aware that while cancellation is straightforward, once a billing period is charged, it is non-refundable.
Before cancelling your Zendrop subscription or membership, it's important to know that deactivating your account does not automatically cancel your subscription; you must cancel the subscription separately on the Billing page. After cancellation and deactivation, your account becomes inaccessible, all active subscriptions end, and saved payment methods are removed. If you're linked to Shopify, you need to unlink your products and uninstall the Zendrop app from Shopify to avoid further charges. Also, no refunds or credits are provided for subscription charges after cancellation, and your cancellation will take effect in the next billing cycle.
We've actually written a step by step guide on how to get a refund from Zendrop. Check it out!
The Easiest Way to Cancel Zendrop
If you’re frustrated trying to cancel your subscription, membership, or bill from Zendrop—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Zendrop?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.