Zing Coach is a fitness app that offers workout plans powered by AI. They use a subscription model where you pay a recurring fee on a schedule you choose, like weekly, monthly, or yearly, to keep access to their services without interruption. If you see a charge from them, it's likely from this ongoing subscription. You can cancel anytime, but you need to do it before the next billing cycle to avoid future charges; uninstalling the app alone won't stop the billing.
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The cancellation process is straightforward and can be done directly within the app by following a few simple steps. Additionally, if there are any issues, customer support is available to assist, making it quite easy for consumers to cancel their subscription.
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How to Cancel Zing: Step by Step
If you purchased through the Zing Coach website:
- Open the Zing Coach app.
- Tap on the Profile tab by selecting Me.
- Look for the Premium Diamond indication to confirm subscription status.
- Tap the gear button for Settings.
- Select Manage Subscription.
- Tap Cancel Subscription, provide a reason, and then tap Unsubscribe.
If you purchased through Apple's App Store:
- Open the Settings app on your iPhone.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find Zing Coach in the list and tap it.
- Tap Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play app.
- Tap your Profile icon.
- Select Payments & subscriptions.
- Tap Subscriptions.
- Select your Zing Coach subscription.
- Tap Cancel subscription.
Tips & Tricks for Canceling Zing
- Cancel through the platform where you subscribed: Use the App Store or Play Store to cancel if you subscribed there; deleting the app does not cancel your subscription.
- Cancel before the renewal date: Always cancel well before the subscription renewal to avoid being charged again.
- Check for multiple accounts: Verify if you have multiple accounts with active subscriptions and cancel each one separately.
- Don't rely on app deletion: Uninstalling or deleting the Zing app does not stop charges; cancellation must be done on the subscription management side.
- Be persistent and escalate: If charges continue, submit support tickets repeatedly as there is no direct customer service phone line.
- Use your bank as a last resort: Contact your bank to dispute charges or request a new card if Zing continues to charge after cancellation.
- Keep evidence of cancellation requests: Save confirmation emails or screenshots of cancellation attempts for dispute purposes.
- Timing matters: Some users suggest canceling right after the subscription renews to maximize the remaining paid time but still prevent further renewals.
- Clear and firm language: When contacting support, use clear language requesting cancellation and refund for unauthorized charges.
- Be aware of automatic renewals: Double check subscription status frequently to avoid surprise charges from hidden renewals.
Zing Customer Service Info
If you need assistance, here's how you can get in touch with Zing's support team.
Cancel Zing Script
Script
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Dear Zing Coach Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Zing Coach. Due to some personal circumstances, I can no longer commit to the service. I kindly ask that you process this cancellation effective immediately. Please confirm the cancellation and provide details regarding the end date of my membership. Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
Zing Coach subscriptions can be canceled anytime through the app's "Manage Subscription" settings or by contacting support@zing.coach. Refunds are generally not provided for partially used periods, but a refund can be requested within 30 days of purchase if you demonstrate 7 consecutive days of app use, and EU/EEA users have a 14-day withdrawal period. To avoid renewal charges, subscription cancellation must occur at least 24 hours before the end of the current billing cycle, and uninstalling the app does not cancel the subscription.
You do need your password to log into your Zing Coach account on their website or app to manage and cancel your subscription directly. If you subscribed via the App Store or Google Play Store, you can cancel through those platforms without a Zing password. If you have trouble cancelling via these methods, you can email support@zing.coach for help. If you need to reset your password to log in, you can do so here: https://zing.coach/account/password/reset
- Charges continue after cancellation: Users report being charged even after unsubscribing or deleting the app.
- Unauthorized or unexpected charges: Complaints about being charged more than expected or without clear agreement.
- Difficulty in canceling: Cancellation not effective just by deleting the app, leading to continued billing.
- Lack of communication from support: Users mentioning being ignored or difficulty reaching customer service for cancellation or refunds.
- Surprise billing after free trial: Users upset about automatic billing after a free trial without adequate notice.
- App no longer available in stores: This complicates cancellation processes for some users.
- Cost concerns: Some find the subscription expensive or unaffordable after introductory pricing ends.
Zing Coach allows cancellation of subscriptions at any time through the app's "Manage Subscription" section or by contacting support. However, refunds are generally not provided unless you request within 30 days and can demonstrate at least 7 consecutive days of app usage. Also, uninstalling the app does not automatically stop the subscription—you must explicitly cancel to avoid further charges. Be aware of these conditions to prevent unwanted charges or difficulties when trying to cancel.
Before cancelling your Zing Coach subscription, know that you will retain access to your Premium subscription features until the end of your current billing period. After cancellation, no further charges will occur, but refunds are generally not offered unless you meet specific criteria such as requesting within 30 days of purchase, having used the app for at least 7 consecutive days, and demonstrating adherence to the program. Content like workbooks and body composition reports are non-refundable. Simply uninstalling the app does not cancel your subscription; you must actively cancel via the app settings or by contacting support. Also, if you purchased through the App Store, cancellations must be made directly through your device's subscription settings.
- Email address used to register the Zing account
- User ID (may be required for support requests or confirmation)
- (first and last name)
- Address (street, house number, ZIP code, city, especially for formal cancellation letters)
- Date of cancellation request
- Purchase or service description (subscription/membership type)
- Date the subscription was ordered/received
- Explicit cancellation statement (clearly request cancellation of your subscription)
- Request for termination of direct debit authorization (optional in formal letters)
- Request for deletion of personal data (optional, for additional privacy/data requests)
- Confirmation of cancellation (request confirmation email or letter for your records)
- Notice period (check your contract or general terms for any required advance notice)
- Billing platform (where you purchased: Zing website, Apple App Store, or Google Play)
We've actually written a step by step guide on how to get a refund from Zing. Check it out!
The Easiest Way to Cancel Zing
If you’re frustrated trying to cancel your subscription, membership, or bill from Zing—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Zing?
Zing Coach, Zing Nutrition, Zing Nutrition Guide, Body Scan Report, zing.coach
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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