Zoosk is an online dating service where you can sign up for free to browse profiles and preview other members. If you want to chat and connect more deeply, you'll need a paid subscription, which comes in options for one, three, six, or twelve months. Subscribers can send messages, get SmartPick™ introductions, and see who viewed their profile. Besides subscriptions, Zoosk also sells coins to access extra features that help you stand out and promote yourself on the site.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process for Zoosk subscription involves a few straightforward steps either on the website or smartphone app, such as navigating to Settings, selecting Subscription, and confirming cancellation. The instructions are clearly laid out but require the user to locate specific menus, and if the subscription was purchased via a third party like Apple or Google Play, cancellation must be done through those platforms, which can add some complexity.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Spotify subscription.
How to Cancel Zoosk: Step by Step
If you purchased through zoosk.com:
- Login to zoosk.com.
- Click on Settings in the menu on the left.
- Select Subscription on the right side (subscription page).
- Select Cancel Subscription at the bottom.
- Click Unsubscribe and select a cancellation reason, and confirm cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on Menu (three horizontal lines) and then tap on Subscriptions.
- Find your Zoosk subscription and tap on it.
- Tap Cancel Subscription and follow the instructions.
- Ensure the subscription is marked as canceled in your Google Play settings.
If you purchased through the iOS app:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Find your Zoosk subscription and tap on it.
- Tap Cancel Subscription and follow the instructions.
- Confirm that your subscription is marked as canceled in your Apple ID settings.
Tips & Tricks for Canceling Zoosk
- Be persistent and patient: Users report needing multiple attempts and follow-ups to successfully cancel.
- Use direct language: Clearly state you want to cancel your subscription immediately and do not want any further charges.
- Escalate to phone support: If online cancellation fails, call Zoosk’s customer service at 1-888-We-Zoosk during business hours (7am-5pm PST) and insist on cancellation.
- Cancel before the next billing cycle: Timing your cancellation just before automatic renewal ensures no additional charges.
- Keep confirmation screenshots/emails: Save evidence of cancellation in case of disputes.
- Close browser window on activation fee page: Some users trigger offers for waived fees or free extensions by initiating, then abandoning, the activation process.
- Check multiple cancellation points: Zoosk may have separate cancellation settings for app and web—check both.
- Demand account deletion if needed: If subscription cancellation is ignored, request full account deletion as an escalation.
- Watch for early terminations: Some users report Zoosk shutting down access shortly after cancellation; clarify end date.
- Use language emphasizing dissatisfaction: Complaining about service quality or unexpected charges can sometimes prompt better support treatment.
Zoosk Customer Service Info
If you need assistance, here's how you can get in touch with Zoosk's support team.
Cancel Zoosk Script
Script
Copy
Dear Zoosk Customer Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription, as I have decided to explore other options available to me. I appreciate the service provided, but it no longer aligns with my dating goals.
Please let me know once my cancellation has been processed and if there are any final steps I need to complete on my end.
Thank you for your assistance with this matter.
Best regards,
Frequently Asked Questions
Zoosk's subscription cancellation policy requires users to turn off automatic renewal to cancel their subscription. This can be done via Account Settings under Subscription on either the website or the mobile app. If the subscription was purchased through a third party like Apple's App Store or Google Play, cancellation must follow those third-party terms. After cancellation, the subscription remains active until the end of the current billing cycle.
Yes, you need your password to cancel your Zoosk subscription because you must log in to your account on zoosk.com to access the subscription settings and turn off automatic renewal. If you don't remember your password, you can reset it by going to the Zoosk password reset page here: https://www.zoosk.com/login/forgotpassword. After logging in, you can go to Settings, then Subscription, and cancel your subscription from there.
- Difficulty in canceling subscription leading to continued billing despite cancellation attempts.
- Unexpected credit card charges even after users believe they have canceled the subscription.
- Delayed processing of cancellations causing users to be charged beyond their intended subscription period.
- Zoosk handles subscriptions in a way that complicates cancellation, sometimes requiring confirmation or reactivation steps.
- Refund requests often denied or ignored after cancellation, with limited refund windows (e.g., 3 days).
- Users feel poor customer service responsiveness on billing and refund issues.
- Account or profile blocking without proper explanation or resolution, leading to loss of paid access.
- Confusing subscription model with add-ons or separate purchases not clearly explained, causing unwanted charges.
- Users wanting refunds due to dissatisfaction with the platform's usability or inability to communicate with other members effectively.
- Concern over auto-renewal repeatedly reactivating after cancellation attempts.
Zoosk requires you to cancel your subscription by turning off auto-renewal in your account settings or through the app, and while you can generally cancel at any time, subscriptions usually run until the end of the billing period. Be aware that all subscription sales are final in most cases with strict refund windows—only cancellations within 72 hours or specific issues like billing errors may qualify for refunds. There are no explicit early cancellation fees, but you must cancel before requesting a refund; refunds are not guaranteed and handled case-by-case, which can be a tricky landmine if you miss the narrow refund window or continue to be billed unexpectedly.
Before cancelling your Zoosk subscription, know that you will lose access to all subscription benefits, such as premium communication features and the ability to see who viewed your profile. After cancellation, your subscription will remain active until the end of the current billing period, but will not renew. If you also deactivate your account, your profile will no longer be visible to other members and you will lose your connections list. Permanent deletion of your account (which requires cancelling your subscription first) is irreversible and deletes all personal data and interactions on Zoosk, although purchase records are retained for operational reasons. There is no refund for subscription cancellation according to Zoosk's Terms of Use.
- Zoosk account login credentials (email and password)
- Access to the Zoosk website or app
- Ability to navigate to Account Settings
- Access to the Subscription page
- Provide a cancellation reason (optional, but part of the process)
- Account credentials for Apple or Google (if subscription was purchased through the App Store or Google Play Store)
- Ability to follow the in-app cancellation procedures if purchased via Apple or Google
We've actually written a step by step guide on how to get a refund from Zoosk. Check it out!
The Easiest Way to Cancel Zoosk
If you’re frustrated trying to cancel your subscription, membership, or bill from Zoosk—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Zoosk?
ZOOSK, ZOOSK.COM, ZOOSK *MEMBERSHIP, ZOOSK *SUBSCRIPTION, ZOOSK* COINS, ZOOSK *AUTOPAY, ZOOSK.COM PAYMENT, ZOOSK.COM PURCHASE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
