Overview

Paddle is a company that helps digital businesses, like software companies, handle all the tricky parts of selling their products online. Basically, they take care of payments, managing subscriptions, collecting sales tax, billing customers, and protecting against fraud. They make it easy for businesses to sell globally by taking care of the complex stuff, like tax rules and payment problems, so the businesses can focus on growing and making their customers happy. Some of their services also help businesses keep track of their sales and recover payments when they fail.

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How to Get a Paddle Refund: Step by Step

How to Contact Paddle

Get help with your refund

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“This app saved me $127 in minutes”

Tips and Tricks for Getting a Paddle Refund

• Be polite but firm in your communication to increase chances of a positive response.
• Request a refund promptly, ideally within a few days of the purchase or issue, to catch attention quickly.
• Clearly explain your reason for the refund, focusing on product issues, dissatisfaction, or accidental purchase.
• Escalate the request by asking to speak to a supervisor or higher-level support if initial contact fails.
• Use the Paddle.net support chatbot to initiate your refund request for an automated but trackable route.
• Follow up consistently and keep a record of all communications to show persistence and build your case.
• Mention unauthorized charges if applicable, emphasizing you did not consent to the expense.
• Ask for a partial refund if a full refund seems unlikely—sometimes a compromise is more successful.
• Avoid arguing or aggressive language which can lead to refusal; keep all messages professional.
• Time your request during business hours for quicker responses and better handling.
• Check with the vendor if Paddle says the refund is denied—they sometimes defer the decision.
• Use community support like Reddit threads to share your experience and gather advice or pressure vendors publicly.

Why Do People Request Refunds from Paddle

Paddle Refund Script

Script

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Hello Paddle Support,
I am writing to request a refund for a recent charge on my account. Unfortunately, I encountered an issue with my billing, which resulted in an unexpected charge that I did not authorize. I would appreciate your assistance in processing this refund promptly. Thank you for your help!
Best regards,

Paddle Refund Policy

The Easiest Way to Get a Paddle Refund

If you’re frustrated trying to get a refund from Paddle—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.