Can I Cancel 407 ETR at Any Time?

407 ETR's transponder lease operates on a month-to-month basis without long-term contracts, but you must provide written notice and return all transponders to end your lease. The transponder lease fee is non-refundable, and if you lose or damage the device or fail to return it, you face a $50 replacement fee. Also, unpaid tolls or fees can lead to transponder suspension and additional enforcement fees, so it’s important to settle all amounts to avoid ongoing charges or complications.

Why Do People Cancel 407 ETR?

Users no longer plan to use the highway or have moved away from the area.Some prefer to switch from using a transponder to a pay-by-plate option if they do not travel on the highway often.Requests related to unused or expired transponders that are no longer needed.Cancellations to avoid future charges if the highway is used after cancellation without returning the transponder.Refund requests due to overpayment or credit balances on accounts.Issues regarding billing errors or disputes leading to refund requests.Customer service issues related to account cancellation or transponder return procedures.

What Information Do I Need to Cancel 407 ETR?

Full Name associated with the account Account Number (if available) Licence Plate Number registered to the account Postal/Zip Code on file Phone Number and Email Address Transponder(s) Return instructions (mail or drop box), and ensure transponder is wrapped and labeled as per 407 ETR guidelines Pre-Paid Return Label (can be printed at home or obtained via Canada Post with the 407 ETR Return ID: PR576257) Outstanding Balance must be paid in full Request for account closure or explanation for cancellation Deactivate your "My Account" portal, if registered

What Should I Know Before Cancelling 407 ETR?

Before cancelling your 407 ETR subscription and deleting your account, know that you will lose access to My Account features including paperless billing and notification services. After cancellation, bills and notices will be sent to you via ordinary mail instead of electronically. You can recreate your account later to regain access to the last 24 months of billing and trip information, but data older than 24 months may require special requests and data older than five years may not be retrievable. Also, 407 ETR may delete accounts inactive for 12 months or more, which would terminate your agreement and access entirely.

What is 407 ETR's Cancellation Policy?

407 ETR's billing is monthly, with payment due upon receipt of the bill. Cancellation of membership or subscription is not explicitly outlined, but non-payment within 37 days may result in interest charges, disabling of transponders, additional fees, collections activity, and blocking of vehicle licence renewals. Annual fees are non-refundable, indicating no refund upon cancellation.

Do I Need My 407 ETR Password to Cancel?

To cancel your 407 ETR subscription or deactivate your account, you need to log in to your My Account, which requires your password. There is no indication that you can cancel the subscription without logging in or a password. If you need to reset your password, you can do so at the login page here: https://www.407etr.com/myaccount/auth/login. Alternatively, you can contact 407 ETR customer service by phone at 1-888-407-0407 for assistance, but they will not ask for your password over the phone.

Can I Get a Refund from 407 ETR?

We've actually written a step by step guide on how to get a refund from 407 ETR. Check it out!

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How To Cancel Your 407 ETR Subscription (2026)

This article and service are not officially affiliated with 407 ETR

Bella Khan, Subscription Cancellation Expert

Published January 22, 2026

Last updated on April 3, 2026

5 min read

Difficulty

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The cancellation process involves paying the full balance, returning the transponder by mail or drop box with prepaid shipping provided, and deactivating the account online. These steps are straightforward but require multiple actions, making it moderately easy but not instant.

Estimated Time

On average, it takes 00 15 minutes to cancel a 407 ETR subscription.

How to Contact 407 ETR

If you need assistance, here's how you can get in touch with 407 ETR's support team.

Phone

The phone is not available.

The email is not available.

Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your 407 ETR subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your 407 ETR account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel 407 ETR online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.