407 ETR manages toll billing for a highway where drivers are billed based on use. When you drive on the highway, a bill is sent to the registered owner of the licence plate within about 45 days, either by mail or email. They offer a "My Account" service that helps you view and pay your bills, get notifications, and manage your account details. If you drive a lot, you can lease a transponder from them to save on fees. They also offer convenient payment options like pre-authorized debit and financial assistance programs if needed.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process involves paying the full balance, returning the transponder by mail or drop box with prepaid shipping provided, and deactivating the account online. These steps are straightforward but require multiple actions, making it moderately easy but not instant.
Estimated Time
On average, it takes
15 minutes
00
00
minutes to cancel a 407 ETR subscription.
How to Cancel 407 ETR: Step by Step
If you purchased through credit card or direct payment:
- Log in to your 407 ETR account.
- Navigate to the Account Settings section.
- Select Cancel Membership or Close Account.
- Follow the on-screen instructions to confirm the cancellation.
- If you have a transponder, prepare it for return by securely packaging it.
- Use the provided return label to send it back to the 407 ETR.
If you purchased through a mobile app:
- Open the 407 ETR app on your mobile device.
- Go to the Account section.
- Select Cancel Subscription.
- Follow the prompts to complete the cancellation process.
- Return any transponder as instructed.
If you purchased via customer support:
- Call the 407 ETR customer support at their official number.
- Request to cancel your subscription or membership.
- Follow any verification steps as instructed by the representative.
- Prepare your transponder for return.
- Confirm the return instructions provided by the support.
If you purchased a gift card:
- Check the terms of service for gift cards as they often cannot be returned.
- If applicable, contact customer service for options regarding unspent balances.
Tips & Tricks for Canceling 407 ETR
- Always request photographic evidence of the toll event to verify the license plate charged.
- Scrutinize the photo carefully for inconsistencies like plate details, stickers, or signs that don't match your vehicle.
- Challenge charges if photos don't match your car or if you were somewhere else at the time, providing proof of location if necessary.
- Contact 407 ETR customer service persistently by phone at 1-888-407-0407; be prepared for poor service but remain firm.
- Escalate the dispute by citing photographic evidence, plate duplication suspicions, or police involvement if you suspect fraud.
- Return your transponder and notify 407 ETR explicitly in writing that you want to cancel the account.
- Cancel preauthorized payments by calling customer service, noting that preauthorized credit card payments might be discontinued requiring manual payment or debit preauthorization.
- Timing matters: Ensure that your cancellation is acknowledged before selling or disposing of a vehicle to avoid being charged after account closure.
- Use clear, concise language: state that you dispute charges, did not use the service, and want to close your account immediately.
- Be persistent and escalate internally if initial customer service reps do not resolve the issue; some users report better outcomes after multiple calls.
- Watch for "phantom billing" and be proactive about disputing charges that appear after account closure.
407 ETR Customer Service Info
If you need assistance, here's how you can get in touch with 407 ETR's support team.
Cancel 407 ETR Script
Script
Copy
Dear 407 ETR Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription with 407 ETR. Unfortunately, due to personal circumstances, I am unable to continue my membership at this time. I would appreciate your assistance in processing this cancellation promptly.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
407 ETR's billing is monthly, with payment due upon receipt of the bill. Cancellation of membership or subscription is not explicitly outlined, but non-payment within 37 days may result in interest charges, disabling of transponders, additional fees, collections activity, and blocking of vehicle licence renewals. Annual fees are non-refundable, indicating no refund upon cancellation.
To cancel your 407 ETR subscription or deactivate your account, you need to log in to your My Account, which requires your password. There is no indication that you can cancel the subscription without logging in or a password. If you need to reset your password, you can do so at the login page here: https://www.407etr.com/myaccount/auth/login. Alternatively, you can contact 407 ETR customer service by phone at 1-888-407-0407 for assistance, but they will not ask for your password over the phone.
- Users no longer plan to use the highway or have moved away from the area.
- Some prefer to switch from using a transponder to a pay-by-plate option if they do not travel on the highway often.
- Requests related to unused or expired transponders that are no longer needed.
- Cancellations to avoid future charges if the highway is used after cancellation without returning the transponder.
- Refund requests due to overpayment or credit balances on accounts.
- Issues regarding billing errors or disputes leading to refund requests.
- Customer service issues related to account cancellation or transponder return procedures.
407 ETR's transponder lease operates on a month-to-month basis without long-term contracts, but you must provide written notice and return all transponders to end your lease. The transponder lease fee is non-refundable, and if you lose or damage the device or fail to return it, you face a $50 replacement fee. Also, unpaid tolls or fees can lead to transponder suspension and additional enforcement fees, so it’s important to settle all amounts to avoid ongoing charges or complications.
Before cancelling your 407 ETR subscription and deleting your account, know that you will lose access to My Account features including paperless billing and notification services. After cancellation, bills and notices will be sent to you via ordinary mail instead of electronically. You can recreate your account later to regain access to the last 24 months of billing and trip information, but data older than 24 months may require special requests and data older than five years may not be retrievable. Also, 407 ETR may delete accounts inactive for 12 months or more, which would terminate your agreement and access entirely.
- Full Name associated with the account
- Account Number (if available)
- Licence Plate Number registered to the account
- Postal/Zip Code on file
- Phone Number and Email Address
- Transponder(s) Return instructions (mail or drop box), and ensure transponder is wrapped and labeled as per 407 ETR guidelines
- Pre-Paid Return Label (can be printed at home or obtained via Canada Post with the 407 ETR Return ID: PR576257)
- Outstanding Balance must be paid in full
- Request for account closure or explanation for cancellation
- Deactivate your "My Account" portal, if registered
We've actually written a step by step guide on how to get a refund from 407 ETR. Check it out!
The Easiest Way to Cancel 407 ETR
If you’re frustrated trying to cancel your subscription, membership, or bill from 407 ETR—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to 407 ETR?
407 ETR Toll Charges, 407 ETR Camera Charges, 407 ETR Account Fee
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
