Online Divorce Service at theonlinedivorce.com helps people file for divorce without needing a lawyer by preparing all the necessary documents for them. When you use their service, you pay a one-time fee for document preparation and then get access to their platform and support for 30 days. If you want to keep using their services beyond that, they charge a monthly subscription fee of $39.99 that automatically renews until you cancel it in your profile. You might see these charges if you're subscribed for ongoing support during your divorce process.
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The cancellation process is straightforward as users can cancel online via their account settings (My Profile) or by calling customer support. This is a common and simple subscription cancellation method without complicated steps or delays.
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How to Cancel Online Divorce Service: Step by Step
If you purchased through the Online Divorce website:
- Log in to your account on theonlinedivorce.com.
- Go to the My Profile section.
- Select the option to manage your subscription.
- Find and click on Cancel Subscription.
- Follow any additional prompts to confirm the cancellation.
If you purchased through customer support:
- Call the Customer Care Center at 1 877 503 0262.
- Request to cancel your subscription.
- Provide any necessary information to verify your account.
- Confirm the cancellation when prompted.
Tips & Tricks for Canceling Online Divorce Service
- Monitor emails closely, especially the 7-day advance renewal reminder, to time your cancellation before the next charge.
- Cancel subscription through the same channel used to subscribe (online account or customer service phone).
- Document all communications meticulously, including dates and representatives spoken to, for escalation if needed.
- Escalate promptly to supervisors or complaint departments if initial cancellation attempts fail or charges continue.
- Be prepared to persist and follow up multiple times due to reported poor customer service responsiveness.
- Do not rely on refunds for activation fees or court/notary fees as these are generally non-refundable.
- Request clear confirmation of cancellation in writing (email) to avoid future charges.
- If charged after cancellation, dispute the charge promptly with your credit card issuer as a last resort.
- Avoid using disputed services like questionnaires or downloads if planning to seek a refund, as using them can negate refund eligibility.
- Language tip: Be firm and direct in cancellation requests; mention you are aware of your rights under auto-renewal laws if applicable.
- Timing: Cancel well in advance of renewal date to account for potential delays in processing.
- Keep detailed records of all paperwork and submitted documents in case of disputes about service completion.
Online Divorce Service Customer Service Info
If you need assistance, here's how you can get in touch with Online Divorce Service's support team.
Cancel Online Divorce Service Script
Script
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Dear Online Divorce Service Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription to your service. I have decided to pursue a different approach to my situation, and therefore, I no longer require the benefits of my subscription.
Please confirm the cancellation of my membership at your earliest convenience and let me know if there are any further steps I need to take. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Online Divorce Service allows customers to cancel their subscription at any time through their account settings or customer support, which stops future billing but does not refund any fees already charged. Refunds are only issued within the first 30 days of purchase if the customer has not started filing or accessed forms; subscription charges themselves are non-refundable. Additional third-party services and attorney sessions have their own refund policies, and refunds typically take 5-7 days to process. [source](https://www.onlinedivorce.com/policies/)
To cancel your subscription with Online Divorce Service (theonlinedivorce.com), you can do so by calling their Customer Care Center or by cancelling online through your account at the My Profile page. Since cancelling online requires you to access your account, you will need your password to log in. If you don't remember your password, you can reset it at this URL: https://onlinedivorce.com/password-reset. So, having your password is necessary unless you prefer to cancel by phone.
- Payment failures due to expired cards or lack of timely reminders.
- Lack of updates and product evolution to meet customer needs.
- Unresolved technical issues or bugs causing user frustration.
- Complicated checkout processes leading to cart abandonment.
- Inflexible subscription management, such as inability to pause or adjust plans.
- Shifting customer needs where the service no longer fits their requirements.
- Economic pressures reducing customers' purchasing ability.
- Switching to competitors due to dissatisfaction or better offers elsewhere.
- Sensitivity to price changes causing cancellations after price hikes.
- Lack of innovation and failure to improve the service over time.
The Online Divorce Service (theonlinedivorce.com) allows you to cancel your subscription at any time, but your subscription remains active until the end of the current billing period. They automatically renew subscriptions unless canceled, and they can increase renewal terms or fees with 30 days' notice, binding you to the new terms if you don't cancel in time. Additionally, trial memberships auto-renew to paid subscriptions if not canceled before the trial ends, and cancelling a storage subscription will delete all stored data, so be cautious if you rely on saved information.
Before canceling a subscription, membership, or bill with OnlineDivorce.com, be aware that your subscription provides access to their platform, customer service, and other features for the paid period. Once canceled, your subscription will remain active until the end of the current billing period, but you will lose access to all subscription services and features, including stored documents if you have a Storage subscription. It's important to save original copies of your documents, as canceling the Storage subscription gives OnlineDivorce.com permission to delete all your stored data. Additionally, subscription fees apply for each term regardless of usage until you officially cancel.
- Full Name (First and Last Name)
- Email address associated with your account
- Phone number (as provided in your account details)
- Existing client status (confirmation if you are a current user)
- State of residence (as used in your registration)
- Reason or request for cancellation (optional but may be required in the contact form)
- Access to your Online Divorce account/My Profile area for self-cancellation
- Subscription or plan type (Regular, Storage, or Legal Plan, as cancelation process may differ)
- Customer Care Center phone number and support hours, if cancelling by phone: 1 877 503 0262 (Mon-Fri 10:00AM to 8:00PM EST)
We've actually written a step by step guide on how to get a refund from Online Divorce Service. Check it out!
The Easiest Way to Cancel Online Divorce Service
If you’re frustrated trying to cancel your subscription, membership, or bill from Online Divorce Service—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Online Divorce Service?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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