MxU Subscription offers a range of subscription plans mainly designed for individuals and churches that want access to religious training and coaching content. Subscribers get access to over 1000 training videos, 1:1 coaching, customizable course options, and tools for managing and training teams. Billing can be yearly, every three months, or monthly (monthly billing requires contacting MxU to set up). If you see a charge from MXU, it is likely for one of these subscription plans providing religious education and coaching services.
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The subscription cancelation is managed online via the user account settings on https://app.getmxu.com/settings, which is straightforward and does not require complex steps. Refunds are limited and contacting support for refunds is clearly outlined, indicating relatively easy management and cancellation.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a MXU Subscription subscription.
How to Cancel MXU Subscription: Step by Step
If you purchased through MXU directly:
- Visit the MXU subscription management portal at https://app.getmxu.com/settings.
- Log in to your account using your registered email and password.
- Once logged in, navigate to the **Billing** section.
- Look for the option to **Manage Subscription** or **Cancel Subscription**.
- Click on the **Cancel Subscription** option.
- Follow any prompts or confirmations required to complete the cancellation process.
- You may receive a confirmation email regarding the cancellation. Keep this for your records.
If you purchased through a third party:
- Locate the service where you initially subscribed (e.g., an app store or another platform).
- Log in to your account on that platform.
- Access the **Subscriptions** or **Billing** section of your account settings.
- Find your MXU subscription in the list of active subscriptions.
- Select the option to **Cancel Subscription**.
- Complete any additional steps required to finalize the cancellation.
- Ensure to check for a confirmation message or email about the cancellation.
Tips & Tricks for Canceling MXU Subscription
- Start cancellation right after subscription payment to avoid any complications and ensure the subscription runs only for the paid period.
- Use clear, direct language like "Please cancel my subscription effective immediately" to avoid ambiguity and speed up processing.
- Prepare for multiple steps or screens in the cancellation process and be persistent until the process is fully completed.
- Document all interactions such as emails or chat conversations as proof of cancellation requests.
- Expect delayed activation of cancellation buttons, sometimes only enabled 24 hours after payment, so time your cancellation carefully.
- If possible, manage subscriptions with virtual or prepaid cards to control payments and easily block unwanted charges.
- Be aware of potential rude or abrupt customer service responses and remain calm and firm in your requests.
- Consider escalating to supervisors or filing complaints with consumer protection agencies if standard cancellation attempts fail.
- Cancel multiple times if needed as some subscriptions may automatically restart or not fully process cancellation initially.
- Do not hesitate to use chargeback or bank blocking as last resorts, but be mindful of the legal implications.
MXU Subscription Customer Service Info
If you need assistance, here's how you can get in touch with MXU Subscription's support team.
Cancel MXU Subscription Script
Script
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Dear MXU Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription to MXU, effective immediately. The reason for this cancellation is that I am currently unable to utilize the service as I had hoped.
I appreciate the quality and value that MXU has provided during my subscription period. Please confirm the cancellation and let me know if there's any follow-up required on my end. Thank you for your assistance.
Best regards,
[Your Name]
Frequently Asked Questions
MXU subscriptions auto-renew by default and must be cancelled before the renewal date to prevent further billing. Initial subscription purchases are final and non-refundable, but annual subscribers can request a refund for renewal charges within 7 days after renewal by contacting support. Billing management can be done online at their settings page.
To cancel your MXU Subscription, you need to manage your subscription billing online at https://app.getmxu.com/settings. This requires you to log in, so you do need your password to access your account and cancel the subscription. If you don't remember your password, you can reset it here: https://app.getmxu.com/forgot. There is also support available via email at support@getmxu.com if you need further assistance.
- Not using or underusing the subscription
- Subscription being too expensive
- No longer wanting or needing the product
- Redundancy of service (e.g., having multiple similar subscriptions like Sky and Netflix)
- Change of interests
- Cost concerns
- Surprise at being charged due to unclear subscription terms (e.g., signing up unknowingly for subscription)
MxU subscriptions auto-renew by default and must be cancelled before the renewal date to avoid being charged for the next term. Fees may increase upon renewal with a 30-day advance notice, and initial subscription purchases are final and non-refundable. While you can manage billing online and request annual renewal refunds within 7 days, there's a risk of missing the cancellation window and paying for another term unintentionally.
Before cancelling your MXU Subscription, know that you must cancel prior to the renewal date to avoid being charged for the next billing cycle, as subscriptions auto-renew by default. Once cancelled, you will lose access to all subscription features and content provided by MXU, which typically includes the church team resources and tools available on the platform. Refunds are generally not provided for initial purchases, but if you are billed annually and wish to get a refund for a renewal charge, you must request it within 7 days after the renewal. You can manage your subscription and cancellation online through the MXU app settings or contact support for assistance.
- Account email address associated with the MXU subscription or membership
- Password (for logging in to manage or cancel the subscription online)
- Access to the Billing page within your MXU account
- Subscription or membership details, if requested for identification
- Reason for cancellation (sometimes requested by support, if contacting via email)
- Confirmation of identity if contacting support (such as verifying account info over email)
- Date of next renewal (to ensure cancellation is processed before being charged again)
We've actually written a step by step guide on how to get a refund from MXU Subscription. Check it out!
The Easiest Way to Cancel MXU Subscription
If you’re frustrated trying to cancel your subscription, membership, or bill from MXU Subscription—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to MXU Subscription?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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