AppleCare+ with Theft and Loss is a subscription service you can buy for your iPhone that extends its hardware repair coverage and adds protection against accidental damage, theft, and loss. It offers up to two theft or loss incidents every year plus unlimited accidental damage repairs, with fees depending on the type of damage. You get 24/7 priority tech support, battery service, and options for express replacement or same-day repairs in many cities. This service requires the "Find My" feature to be active on your phone when it's lost or stolen, and you can choose monthly or yearly billing plans.
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The cancellation process is straightforward if the user cancels within their account settings on their device, making it relatively easy. However, if the user doesn't see their plan or if the purchase was made through a wireless carrier or merchant, more effort is required, increasing difficulty slightly.
Estimated Time
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5 minutes
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minutes to cancel a AppleCare+ with Theft and Loss subscription.
How to Cancel AppleCare+ with Theft and Loss: Step by Step
If you purchased through iTunes:
- Open the Settings app on your iPhone.
- Tap General.
- Tap About.
- Select Coverage.
- Tap on the device for which you want to cancel AppleCare+.
- Tap Manage Plan.
- Choose the active plan you wish to cancel.
- Tap Cancel Subscription and confirm the cancellation.
If you purchased through Mac App Store:
- Open the App Store on your Mac.
- Click on your name at the bottom left.
- Click on Account Settings.
- Scroll down to Subscriptions.
- Click Manage.
- Click Edit next to your AppleCare+ subscription.
- Click Cancel Subscription.
If you purchased through Apple Support:
- Visit the Apple Support website.
- Click on “Talk to Apple Support Now” or choose Chat or Email.
- Provide your AppleCare agreement number, serial number of the device, and your Apple ID.
- State your request to cancel the subscription.
After cancellation:
- Check your email for a confirmation from Apple regarding the cancellation.
- Verify your billing statement to ensure no further charges for AppleCare+.
- If eligible, contact Apple Support within 30 days to request a refund for the subscription.
Tips & Tricks for Canceling AppleCare+ with Theft and Loss
- Check your Apple ID subscriptions in the Settings app first; if AppleCare+ does not appear, the subscription might not be properly linked.
- Search your email for your AppleCare+ purchase confirmation to gather details before contacting support.
- Use the "Finish Setup" prompt if it appears, as some users report needing to complete this step before cancellation options show up.
- Contact Apple Support directly if you cannot cancel through the app; be persistent and request escalation if initial support agents cannot help.
- Express frustration politely but firmly when dealing with support to encourage escalation and resolution.
- Try multiple channels: phone support, Apple store visits, and even bank assistance (like blocking payments) as a last resort.
- Time your cancellation to within 30 days of purchase for a full refund; after 30 days, expect a prorated refund if eligible.
- If you made a claim under AppleCare+, refunds will be reduced by the benefit received, sometimes down to zero.
- Emphasize refund eligibility and cancellation rights when speaking with support to improve chances of success.
- Keep records of all communications with Apple or bank to support your cancellation and refund claims.
- Escalate support requests by explicitly asking to speak to supervisors or more senior agents if the cancellation is being refused or delayed.
- Use clear, direct language such as "I want to cancel AppleCare+ now and receive any eligible refund," avoiding vague expressions to reduce miscommunication.
AppleCare+ with Theft and Loss Customer Service Info
If you need assistance, here's how you can get in touch with AppleCare+ with Theft and Loss's support team.
Cancel AppleCare+ with Theft and Loss Script
Script
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Hello AppleCare Team,
I hope this message finds you well. I am writing to request the cancellation of my AppleCare+ subscription with Theft and Loss. Unfortunately, due to changing circumstances and personal budget considerations, I can no longer continue with this subscription.
I appreciate the value and support provided by AppleCare+, but I have decided it is best for me to discontinue my plan at this time. Please let me know if there are any further steps I need to take to complete this cancellation process.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
AppleCare+ with Theft and Loss can be canceled at any time in accordance with the plan documents. Cancellation may provide an applicable refund as described in the AppleCare+ terms and conditions and state-specific insurance documents. Coverage begins on the purchase date and continues for 24 months for Fixed-Term plans or month-to-month for Monthly Pay plans unless canceled or terminated.
To cancel your AppleCare+ with Theft and Loss subscription, you generally need to access the account settings on your Apple device and be logged in with your Apple ID, which means having your Apple ID password is necessary for authentication. If you need to reset your Apple ID password, you can do so at https://iforgot.apple.com/. If you don't see your plan in your account settings or need additional help, contacting Apple Support is recommended. So yes, your password is needed to cancel, but password reset options and support are available to assist you.
- No longer need coverage because the device is no longer in use or has been replaced.
- Cost concerns: Monthly payments add up and users may want to reduce expenses.
- Battery health improvement: Users may wait for battery health to degrade to a certain point to use benefits, then cancel.
- Device care habits: Some users are very cautious and feel they do not need theft or loss protection.
- Found better alternatives: Users might find better warranty or technical support services elsewhere.
- Self-risk acceptance: Willingness to be more cautious and accept risk of loss or theft after cancellation.
- No claims made: Users who never needed repairs or replacements might not see continuing value.
AppleCare+ with Theft and Loss lets you cancel at any time, but be aware that if you have a fixed-term (24-month) plan and cancel after 30 days, you won't get a refund of any monthly installments if you paid that way. There is no explicit early cancellation fee, but if you pay monthly, your payment method is charged until cancellation, and coverage stops only after payment stops. Essentially, there are no aggressive lock-in contracts, but refunds are prorated and depend on your payment method and timing of cancellation.
Before cancelling AppleCare+ with Theft and Loss, know that cancelling stops all coverage including hardware repairs, technical support, and theft/loss protection. You lose access to the benefits of unlimited accidental damage claims and coverage that includes up to two theft/loss incidents per year. Theft and Loss coverage requires that Find My be enabled on the device at the time of loss or theft, but after cancellation, you won't have protection against these events or eligibility to add AppleCare again for that device. Also, refunds for cancellations depend on when you cancel—full refunds are available within 30 days minus any service used, and prorated refunds after 30 days based on remaining coverage. Once cancelled, billing stops and the plan cannot be renewed for that device.
- AppleCare agreement number
- Serial number of the covered device
- Original sales receipt or proof of purchase
- Apple ID and login credentials (if canceling online or via device settings)
- Contact method used to purchase plan (e.g., Apple Store, Authorized Reseller, Plan Payment Provider)
- Contact details for communication (phone, email, mailing address)
- Access to the account settings on your device (for monthly or annual plans)
- Plan Confirmation documentation (recommended to keep for records)
We've actually written a step by step guide on how to get a refund from AppleCare+ with Theft and Loss. Check it out!
The Easiest Way to Cancel AppleCare+ with Theft and Loss
If you’re frustrated trying to cancel your subscription, membership, or bill from AppleCare+ with Theft and Loss—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to AppleCare+ with Theft and Loss?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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