Circle Line: New York City Landmarks Cruise offers sightseeing cruises around NYC with special discounts for students, military members, first responders, and locals. They do not have a subscription service but provide deals like $20 tickets on Tuesdays and offer packages bundled with popular NYC attraction passes like CityPASS, which can save you money if you plan to visit multiple sites. If you book or buy tickets, you might see charges from Circle Line for individual cruises or discounted bundle packages. They also provide a way to sign up for special events and offers on their website.
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The cancellation policy allows free cancellation up to 24 hours in advance, which is straightforward. The process is likely simple as it is clearly stated and common for similar bookings to be cancellable via online account or customer service within a few minutes.
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minutes to cancel a Circle Line: New York City Landmarks Cruise subscription.
How to Cancel Circle Line: New York City Landmarks Cruise: Step by Step
If you purchased through Viator.com:
- Log in to your Viator account using your email and password.
- Go to your account settings by clicking on your profile icon in the top right corner.
- Select the "My Bookings" option from the dropdown menu.
- Locate the subscription or membership you wish to cancel.
- Click on the booking to view the details.
- Depending on the type of subscription:
- If it’s a recurring membership, look for the option "Cancel Membership" and follow the prompts.
- If it’s a gift card, check if there’s an option to "Request a Refund" or "Cancel Gift Card" at the bottom of the page.
- Confirm your cancellation when prompted to ensure it is processed.
- Check your email for a confirmation of your cancellation.
Tips & Tricks for Canceling Circle Line: New York City Landmarks Cruise
- Contact customer service promptly and explain your situation sincerely, emphasizing any unforeseen or medical issues.
- Use polite but firm language when requesting cancellation, avoiding aggressive tones to keep the representative cooperative.
- Escalate the request if the first-line support denies your cancellation or refund; specifically ask to speak to a supervisor or manager.
- Be aware of timing—attempt cancellation well ahead of the cruise date, ideally more than 24 hours before, as refunds are rarely given within 24 hours of the cruise.
- Mention financial hardship or extenuating circumstances to humanize your request and increase chances of leniency.
- Be prepared for a strict no-refund policy; instead, politely request a credit or reschedule option if offered.
- Document all communications (dates, names, reference numbers) to support your case in escalations.
- Consider timing your cancellation calls early in the week or early in the day when staff might be less overwhelmed and more willing to assist.
- Some users report success by subtly implying they might share their negative experience publicly (e.g., social media or review sites) if unresolved, but this should be used cautiously and respectfully.
- Check if your payment method provides any chargeback protections as a last resort for disputed charges but use this judiciously.
Circle Line: New York City Landmarks Cruise Customer Service Info
If you need assistance, here's how you can get in touch with Circle Line: New York City Landmarks Cruise's support team.
Cancel Circle Line: New York City Landmarks Cruise Script
Script
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Dear Circle Line Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription to the Circle Line New York City Landmarks Cruise. Due to changes in my personal schedule, I find that I will no longer be able to utilize the subscription as planned.
I appreciate your assistance in processing this cancellation and confirming it at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
The cancellation policy for the Circle Line: New York City Landmarks Cruise on viator.com allows cancellations up to 24 hours in advance of the experience for a full refund. This policy does not mention any membership or subscription fees, focusing solely on the cancellation of individual bookings.
To cancel a subscription or booking for Circle Line: New York City Landmarks Cruise on Viator, you generally need to log in to your Viator account, which means having your account password. There is no clear indication that phone or chat support can cancel a booking without authentication. If you do not remember your password, you can reset it using this link: https://www.viator.com/en-CA/forgot-password. This is the safest way to manage your bookings and cancellations securely.
- Dirty or obstructed windows, making it hard to see the landmarks from inside the boat.
- Unpleasant customer service onboard, described as unfriendly or indifferent.
- Poor audio quality from tour guides, including microphone issues making it difficult to hear explanations.
- Disappointing tour guide performance, including long awkward pauses and lack of engaging commentary.
- Perceived high pricing compared to cheaper alternatives like public ferries.
- Disruptive or obnoxious fellow passengers, such as unruly teen groups.
- Risky or uncomfortable conditions for viewing outside, especially in cold weather.
- Last-minute cancellations or changes potentially without clear communication.
Circle Line: New York City Landmarks Cruise typically allows cancellation up to 24 hours before the experience for a full refund with no early cancellation fees or contracts. However, all voucher and ticket sales are generally final with no refunds or exchanges beyond the 24-hour cancellation window, so there is a risk of losing the payment if you miss the cutoff. There are no known lock-in contracts or subscription gimmicks, but you should be mindful of the strict 24-hour cancellation deadline to avoid losing your money.
Before cancelling a subscription, membership, or bill for the Circle Line: New York City Landmarks Cruise, it's important to know that you can cancel up to 24 hours in advance of the experience for a full refund. If you cancel, you will lose access to the memorable sightseeing cruise that offers comprehensive views of New York City's landmarks, including the Statue of Liberty and Brooklyn Bridge from the water. Additionally, any special features tied to the cruise experience, such as guided commentary and the scenic cruise route, will no longer be accessible. Keep the 24-hour cancellation window in mind to avoid losing your payment.
- Viator account login credentials (email and password, if canceling online)
- Booking reference number (provided in your confirmation email or in your account)
- Product code (e.g., 2800SCC for the Circle Line: New York City Landmarks Cruise)
- Full name of the person who made the booking
- Email address associated with the booking
- Reason for cancellation (selected from a drop-down menu during the cancellation process)
- Last four digits of the payment card (for processing refunds, if prompted)
- Amount paid and expected refund amount (confirmation step)
- Access to the Viator "Manage Bookings" section (to initiate cancellation)
- Access to customer support contact (phone number: (888) 651-9785 if unable to cancel online)
We've actually written a step by step guide on how to get a refund from Circle Line: New York City Landmarks Cruise. Check it out!
The Easiest Way to Cancel Circle Line: New York City Landmarks Cruise
If you’re frustrated trying to cancel your subscription, membership, or bill from Circle Line: New York City Landmarks Cruise—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Circle Line: New York City Landmarks Cruise?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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