DANB (Dental Assisting National Board) offers certifications for dental assistants at various career levels. To earn a certification, candidates take one or more exams, and once certified, they need to renew their certification annually. Renewal involves completing continuing education, maintaining a CPR certificate, and paying a nonrefundable renewal fee. So if you're getting billed by DANB, it's likely for maintaining your certification through their annual renewal process.
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The process requires logging into the DANB account, canceling the exam appointment via Pearson VUE, and submitting a cancellation request form before the 60-day testing window ends. Instructions are clearly provided, but it involves multiple steps and coordination with external Pearson VUE system, which slightly increases the complexity.
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On average, it takes
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minutes to cancel a DANB subscription.
How to Cancel DANB: Step by Step
If you purchased through Credit or Debit Card:
- Visit danb.org and log into your account using your credentials.
- Navigate to the 'My Account' section.
- Select 'Subscription Settings' or 'Billing Details'.
- Click on 'Cancel Subscription'.
- Confirm the cancellation when prompted to complete the process.
- If you encounter issues, contact DANB directly at 1-800-367-3262 for assistance.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to 'Settings' (gear icon) in the top right corner.
- Select 'Payments' and then 'Manage Automatic Payments'.
- Find the DANB subscription.
- Click on 'Cancel' next to the DANB payment.
- Confirm the cancellation.
If you purchased through a Gift Card:
- Contact DANB support at 1-800-367-3262 if you wish to cancel a subscription purchased with a gift card.
- Follow their instructions as gift card processing may vary.
Tips & Tricks for Canceling DANB
- Cancel within 24 hours if possible, to avoid cancellation fees.
- No-show or cancel the same day to avoid the $100 fee, but be aware you lose all fees paid and must reapply.
- Use direct, clear language like "I hereby cancel my subscription/membership" when communicating.
- Call the official testing appointment handle directly for fastest resolution—Pearson VUE for DANB exams.
- Ask for confirmation in writing after cancellation to avoid future disputes.
- Escalate to supervisors if your cancellation request is repeatedly ignored.
- Time your cancellation strategically close to 24 hours before to minimize fees but maximize chance of success.
- Check community forums like Student Doctor Network for shared user experiences and tactics.
- Document every contact—calls, emails, messages—dates and times included.
DANB Customer Service Info
If you need assistance, here's how you can get in touch with DANB's support team.
Cancel DANB Script
Script
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Dear DANB Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to personal reasons that prevent me from utilizing the services at this time. I appreciate the value of the resources provided, but I have decided to manage my commitments differently moving forward.
Please confirm the cancellation and provide any necessary details regarding the process. Thank you for your assistance in this matter.
Best regards,
[Your Name]
Frequently Asked Questions
DANB's cancellation policy for their membership/subscription and exam fees is that fees are not refundable under any circumstances. Once payment is made, it is understood that the fee is non-refundable.
To cancel your subscription with DANB (danb.org), you will need to access your account, which requires your password. If you don't remember your password, you can reset it using their password reset page here: https://online.danb.org/danbssa/ssaauthmain.forget_password. DANB does not mention alternative options like phone or chat support to cancel without logging in, so having access to your account with a valid password is necessary for subscription cancellation.
- Cost or affordability issues: Members often cancel due to high fees or finding the membership too expensive.
- Lack of usage or benefit: Some cancel because they do not use the benefits or services enough to justify the cost.
- Change in professional status: Changes such as no longer working in the dental assisting field can lead to cancellation.
- Dissatisfaction with services: Poor customer service or dissatisfaction with membership benefits.
- Difficulty in accessing services or testing: Issues with scheduling or accessing certification exams or renewal services.
- Administrative errors or misunderstandings: Confusion over renewal terms or billing can lead to cancellations.
- Transition to other certifications or memberships: Switch to alternative certification bodies or professional organizations.
- Personal financial difficulties: Members facing financial hardship may prioritize other expenses.
DANB does not appear to have any gimmicks like lock-in contracts, early cancellation fees, or harsh restrictions that prevent canceling their membership or subscription. Users can typically cancel or reschedule exam appointments directly through the testing provider (Pearson VUE) with a proper notice period, usually at least 24 hours before the appointment. However, always review any terms and conditions carefully for specific policies but there are no commonly reported painful cancellation landmines or fees on record for DANB services.
Before cancelling a DANB subscription, membership, or bill, be aware that you will lose access to any member-exclusive content, resources, and discounts that support your dental assisting career development. Cancellation may affect your ability to schedule or reschedule exams through DANB. Also, any pending benefits or services included with your membership will cease immediately upon cancellation. If you have exam appointments, you may need to contact Pearson VUE to handle cancellations or changes separately.
- First and last name
- Email address associated with your account
- Phone number
- State or province code
- Preferred contact method (email or phone)
- Comment or reason for cancellation (explanation of the cancellation request)
We've actually written a step by step guide on how to get a refund from DANB. Check it out!
The Easiest Way to Cancel DANB
If you’re frustrated trying to cancel your subscription, membership, or bill from DANB—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to DANB?
DANB, DANB Certification, DANB Exam, DANB Renewal, Dental Assisting National Board, DANB Payment, DANB Fee
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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