DGAPPCARE is a service from Domestic & General that offers protection plans for your home appliances, like washing machines and ovens. When you subscribe, you get coverage that helps with repairs or replacements if something breaks down. You might see a DGAPPCARE charge on your bank statement if you're paying for this ongoing protection plan. Basically, it's like an insurance subscription for your appliances to avoid unexpected repair costs.
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The cancellation process for DGAPPCARE requires a phone call or sending a completed cancellation form by mail including specific details and reason for cancellation. This makes the process moderately easy but involves some paperwork and waiting for response, not instant or one-click cancellation.
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How to Cancel DGAPPCARE: Step by Step
If you purchased through Direct Debit:
- Contact Customer Service: Call 0800 561 4496 between 8am and 8pm, 7 days a week.
- Provide your details: Have your account information on hand, including your name and address, for identification.
- Request cancellation: Clearly state that you wish to cancel your subscription.
- Confirm cancellation: Ask for a confirmation of cancellation via email or post.
- Check for charges: Make sure to inquire about any charges or refunds related to the cancellation.
If you purchased through Credit/Debit Card:
- Contact Customer Service: Call 0800 561 4496 between 8am and 8pm, 7 days a week.
- Provide your details: Have your account information available for identification.
- Request cancellation: Clearly communicate that you want to cancel your subscription.
- Confirm cancellation: Request written confirmation of your cancellation.
- Check for charges: Verify any potential fees or refunds as applicable.
If you purchased through or have an Online Account:
- Log into your account: Visit the Domestic & General website and log into your account.
- Navigate to your plans: Go to the section where your subscriptions or plans are listed.
- Select the plan: Click on the subscription you wish to cancel.
- Request cancellation: Follow the prompts to request cancellation.
- Save confirmation: Ensure to save any confirmation details regarding the cancellation.
Tips & Tricks for Canceling DGAPPCARE
- Call customer service directly at the dedicated number (0333 000 4969) to ensure your cancellation request is logged by a real representative.
- Firmly request immediate cancellation and insist on confirmation of cancellation details (date, reference number).
- Provide your plan number and customer details clearly to avoid delays or confusion during the cancellation call.
- Initiate cancellation early in the billing cycle or within the cooling-off period (usually 14 days) for a higher chance of a full refund.
- Be prepared to escalate by asking to speak to a supervisor if initial cancellation attempts are refused or delayed.
- Use clear, assertive language emphasizing your right to cancel and request written or email confirmation.
- Document every interaction, including times, names of representatives, and details of the conversation to support any future disputes.
- If stuck, consider canceling the direct debit as a last resort, but be aware this may provoke aggressive collection attempts.
- Monitor bank statements closely afterward to ensure no unauthorized charges continue.
- Highlight any cancellation or refund policies mentioned in your contract or policy documents to support your requests.
DGAPPCARE Customer Service Info
If you need assistance, here's how you can get in touch with DGAPPCARE's support team.
Cancel DGAPPCARE Script
Script
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Dear DGAPPCARE Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to recent changes in my financial situation, I am no longer able to maintain this subscription and hope to discontinue it at your earliest convenience.
Thank you for your understanding. I appreciate your prompt attention to this matter.
Best regards,
Frequently Asked Questions
DGAPPCARE allows cancellation of membership by phone or in writing, with a 14-day cooling off period from receipt of documentation or plan start date (whichever is later). Within this period, you can cancel and receive a refund of fees paid, but must cover any costs incurred such as call outs or repairs. After the cooling off period, cancellation rights are detailed in the plan documentation; cancellation requires submitting a form with your agreement number, reason, and personal details.
You do not necessarily need your password to cancel your DGAPPCARE (Domestic & General) subscription. You can cancel your plan by calling their customer service phone number (0800 561 4496) between 8am and 8pm, 7 days a week, which does not require password authentication. However, if you want to manage or cancel your subscription online through your account, you would need your login credentials. If you have forgotten your password, you can reset it here: https://www.myaccount.dev.test.athome.domgentest.cloud/passwordreset/request
- Too expensive
- Don’t see the value of the plan
- Moved house
- No longer have the appliance
- Replaced or intend to replace my appliance
- Have protection elsewhere
- Unhappy with service from Domestic & General
- Unhappy with repair agent service
- Can’t remember taking out the plan
- Other reasons (user specified)
DGAPPCARE may include a 14-day cooling off period during which you can cancel and get a refund of any fee paid, though you must cover any costs they incurred like call outs or repairs. After this period, cancellation terms depend on your specific plan documentation, and there could be conditions or fees outlined there. Typically, you can cancel by phone or in writing, but there may be no explicit lock-ins or early cancellation fees mentioned upfront, so reviewing your plan details is crucial to avoid surprises.
Before cancelling your DGAPPCARE subscription, know that you'll lose access to comprehensive appliance protection including coverage for breakdowns and accidental damage. The plan offers unlimited repairs and if an appliance can't be fixed, it may be replaced. Cancellation is possible during a 14-day cooling-off period with a full refund minus any repair costs incurred; after this period, refunds are pro-rated based on the unused portion of your plan. Make sure to review your specific plan documents before cancelling to understand any potential financial implications and coverage loss.
- Agreement number for each plan being cancelled
- Main reason for cancellation (selectable options such as: too expensive, don’t see the value, moved house, no longer have the appliance, replaced or intend to replace appliance, have protection elsewhere, unhappy with service, can’t remember taking out the plan, or other)
- If "Other" is selected, specify the reason
- Further detail on cancellation reason(s) (if applicable)
- Title (e.g. Mr, Ms, Mrs, etc.)
- Full name
- House number and address
- Postcode
- Email address
- Home or mobile telephone number
- Additional comments (optional)
- Signature
- Date
We've actually written a step by step guide on how to get a refund from DGAPPCARE. Check it out!
The Easiest Way to Cancel DGAPPCARE
If you’re frustrated trying to cancel your subscription, membership, or bill from DGAPPCARE—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to DGAPPCARE?
DGAPPCARE, D&G Svc Plan, D&G Security Plan, Domestic & General, DGAPPCARE UK, DomesticAndGeneral, DGAPPCARE Payment
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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