El Paso Electric provides electricity to homes and businesses in west Texas and southern New Mexico. For consumers, they offer easy and flexible ways to pay your electric bill, including online payments through their mobile app, website account, or by phone, as well as options for paying in person or by mail. They also have a Budget Billing Plan that lets you spread your electric bill payments evenly throughout the year. So if you get a bill from El Paso Electric, it’s for your electricity use and there are multiple ways to manage and pay it conveniently.
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El Paso Electric provides a straightforward process to stop or cancel service either through their online self-service portal or by calling customer service. The requirement of contacting or using the portal is simple, with clear instructions and timely response expected within a few minutes to initiate cancellation.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a El Paso Electric subscription.
How to Cancel El Paso Electric: Step by Step
If you purchased through El Paso Electric Website:
- Visit the El Paso Electric website at epelectric.com.
- Navigate to the "Customer Service" section of the website.
- Click on "Start/Stop Service".
- Choose the option to Stop Service.
- Follow the instructions provided to fill out any necessary forms.
- Contact Customer Service if you need assistance by calling (915) 543-5970 or toll free at 1-800-351-1621.
Tips & Tricks for Canceling El Paso Electric
- Document every interaction with El Paso Electric including payment confirmations, emails, and phone call details.
- Escalate by requesting to speak with a supervisor if frontline customer service is unhelpful or unresponsive.
- Use firm but polite language stating clearly that you want to cancel and desire a confirmation of cancellation.
- Provide proof of payment promptly if cancellation is tied to resolving billing disputes.
- Time your cancellation request at the start or end of a billing cycle to minimize additional charges.
- Follow up persistently every few days until the cancellation is confirmed to avoid automatic renewals or continued billing.
- Leverage social media or community forums to share your issue publicly, which can urge quicker resolution.
- Prepare to use multiple communication channels such as phone, email, and online account portals for submitting cancellation requests.
- Be aware of potential hold-ups like disputed charges or transfer requirements and have your evidence ready to address these quickly.
- Request written confirmation of cancellation for your records to avoid future confusion or charges.
El Paso Electric Customer Service Info
If you need assistance, here's how you can get in touch with El Paso Electric's support team.
Cancel El Paso Electric Script
Script
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Hello,
I hope this message finds you well. I would like to request the cancellation of my subscription with El Paso Electric. Due to recent changes in my financial situation, I find it necessary to reduce my monthly expenses, and as such, I can no longer maintain this service.
Please confirm the cancellation and let me know if there are any further actions needed on my part to complete the process. Thank you for your assistance.
Best regards,
Frequently Asked Questions
El Paso Electric requires customers to subscribe for a 12-month consecutive period, with the subscription starting from the first billing cycle after acceptance. Customers can terminate their subscription at any time after the initial 12-month period by providing one month's notice to the company, with termination effective from the next billing cycle. Early termination before the 12-month period disallows re-enrollment for 12 months.
To cancel your subscription or stop service with El Paso Electric, you do not necessarily need your account password. You can call their customer service directly at (915) 543-5970 or toll free at 1-800-351-1621 to request cancellation. If you need to reset your password for any account-related actions, you can use this reset password link: https://myaccount.epelectric.com/forgot-password. Calling customer service is the straightforward approach if you want to avoid dealing with passwords online.
- Service disconnection due to non-payment of bills
- Lack of disconnect notice sent to customers
- Denial of payment arrangements without explanation
- Requirement to pay full bill plus reconnection fees and additional deposits after disconnection
- Issues with billing such as delayed or undelivered bills leading to unintentional non-payment
- Problems with payment processing including payments being reversed or voided
- Feeling unfairly treated regarding deposits after long-term service
- Unexpected disconnections
- Poor communication or assistance with payment plans
El Paso Electric requires customers to subscribe for a 12-month minimum period, and you cannot cancel your subscription without penalty within this year. After the initial 12 months, you can cancel with a one-month notice, but early termination within the 12-month period will prevent re-enrollment for a full year. Additionally, there are reconnection fees and possible deposit requirements if service is disconnected due to nonpayment or other violations. These terms act as lock-ins and fees that can be painful if you try to cancel early.
Before cancelling your El Paso Electric service, be aware that service disconnection can occur due to nonpayment, failure to comply with agreements, or policy violations, and you must receive a termination notice at least 10 days before disconnection. Cancelling means you will lose access to electric service, and if service is disconnected for nonpayment or tampering, you'll have to pay all past due amounts, a reconnection fee, and possibly a security deposit to restore service. Service may also be disconnected immediately without notice under hazardous conditions or if tampering is detected. It's important to contact El Paso Electric for financial assistance or special payment programs before cancelling to avoid service disruption and additional fees. This helps ensure you understand the financial and service access impacts when cancelling your subscription with El Paso Electric.
- Account number (from your bill or online account)
- Full name associated with the account
- Service address to be disconnected
- Contact information (phone number and/or email)
- Social security number or other identifying information for verification
- Requested disconnection date
- Written request (may be required for certain disconnections)
- Settlement of any outstanding balances (final bill payment)
- Return of company equipment (such as meters, if applicable)
- Cancellation of automatic payments (if active)
- Submission of required documentation at least two business days prior to disconnection
We've actually written a step by step guide on how to get a refund from El Paso Electric. Check it out!
The Easiest Way to Cancel El Paso Electric
If you’re frustrated trying to cancel your subscription, membership, or bill from El Paso Electric—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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