ENSTAR is a company that provides natural gas service to homes and businesses in Alaska. They make sure you have safe and reliable gas for cooking, heating, and other needs. If you get a bill from them, it's usually because they charge monthly for the gas you use, and you can pay your bill in several easy ways like online autopay or paperless billing. They also offer helpful plans like Budget Billing to keep your payments steady throughout the year, and you can manage everything online through their MyENSTAR portal.
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Cancelling ENSTAR service requires submitting a stop service request at least three days before the desired stop date, which is straightforward either through their online portal or customer service. The process is relatively easy but involves waiting for the meter reading and final bill, making it moderately easy but not instant.
Estimated Time
On average, it takes
3 days
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minutes to cancel a ENSTAR subscription.
How to Cancel ENSTAR: Step by Step
If you purchased through MyENSTAR:
- Log in to your MyENSTAR account at myenstarscm.enstarnaturalgas.com.
- Navigate to the Service Options section.
- Select Stop Service.
- Complete the form to request service cancellation, ensuring you submit it at least three days before your final gas usage date.
If you purchased through Customer Service:
- Contact ENSTAR Customer Service directly at their listed phone number.
- Request to stop your service and provide them with your account details.
- Ensure your request is made at least three days prior to when you need the service stopped.
If you purchased through Mail:
- Prepare a written request stating your desire to cancel service.
- Include your account details and the date you wish to stop service.
- Mail your request to the address provided on your billing statement or the ENSTAR website.
- Ensure that your request is sent at least three days in advance of the desired cancellation date.
Tips & Tricks for Canceling ENSTAR
- Be persistent: Repeatedly call ENSTAR customer service until you reach a representative willing to process your cancellation.
- Ask for supervisors: If frontline staff refuse or delay cancellation, insist on speaking to a supervisor or manager.
- Use clear, firm language: State "I want to cancel my service immediately" rather than using unsure or vague phrases.
- Cancel right before billing cycle: Request cancellation just before the next billing date to avoid being charged for the next cycle.
- Document your requests: Keep a log of dates, times, names, and details of your cancellation attempts for escalation or disputes.
- Use multiple channels: Try cancelling via phone, online portal, and email to increase chances of success.
- Request confirmation: Ask for written or email confirmation of cancellation and final billing to ensure no unexpected charges.
- Mention moving or selling property: Use legitimate reasons like moving or property sale as reasons for cancellation which they typically honor.
- Prepare for final meter read: Understand the final meter read process and request the cancellation date accordingly to avoid extra bills.
- Dispute unauthorized charges: If charges continue, dispute them through your bank or credit card company after documenting your cancellation.
ENSTAR Customer Service Info
If you need assistance, here's how you can get in touch with ENSTAR's support team.
Cancel ENSTAR Script
Script
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Dear ENSTAR Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my natural gas service subscription. Due to recent changes in my financial situation, I need to reduce my monthly expenses, and unfortunately, I can no longer sustain this subscription.
I appreciate your assistance in processing this cancellation promptly. Please let me know if there are any further steps I need to take or if you require any additional information from my side.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
ENSTAR requires customers to submit a service stop request at least three days before their final gas usage day; final meter reading and bill issuance will follow within three days, with any owed deposit refunded within 25 days. For Auto Pay cancellations, if done within three business days of the bill due date, one more payment will be drafted; Budget Billing cancellations settle any unpaid balance on the next bill, and credits can be applied or refunded within 25 days, with re-enrollment limited to the annual open enrollment period.
To cancel your ENSTAR subscription, you generally need to manage your service through the MyENSTAR portal which requires you to log in. This means you will need your password to access your account and request cancellation. If you don't remember your password, you can reset it at this URL: https://myenstarscm.enstarnaturalgas.com/LoginSupport.aspx. Alternatively, you can contact ENSTAR Customer Service at 907-334-7600 for assistance with stopping your service without logging in.
- High cost or unaffordable bills
- Moving or selling property where service is no longer needed
- Dissatisfaction with service or customer support
- Switching to alternative energy providers or energy sources
- Seasonal usage leading to temporary cancellation (e.g., vacation homes)
- Concerns about billing accuracy or disputes over charges
- Reducing expenses due to changes in personal finances
- Property vacancy leading to no need for gas service
- Ending lease or tenancy and stopping utility service
ENSTAR Natural Gas allows you to cancel or stop service at any time by notifying them at least two to three business days before you want the service stopped. There are no contracts, lock-in periods, or early cancellation fees to be aware of. However, standard and delinquent reconnect fees apply if you need service restoration after stopping, and you remain responsible for gas usage and bills until the service is officially stopped.
Before cancelling your ENSTAR gas service, you need to submit your stop service request at least three days before you will no longer need gas at your location. Your final bill will be generated after the meter is read on the stop service date, and any deposits on file will be refunded and appear on this final bill. Refunds will be mailed within 25 days, so be sure to provide a forwarding address. If you are selling your property, coordinate the switchover date with the buyer to avoid service interruption.
If you are enrolled in ENSTAR's Budget Billing and choose to cancel it, you will revert to actual usage-based billing, paying for your exact gas consumption rather than a fixed estimated monthly amount. Any differences between your payments and actual usage will be settled in July. Cancellation can be done online via the MyENSTAR portal. Important to note, cancelling Budget Billing removes the predictability of equal monthly payments and may result in fluctuating bills based on your actual gas usage.
These considerations help you avoid unexpected charges or service interruptions when cancelling your ENSTAR account or Budget Billing plan.
- Name on the ENSTAR account
- ENSTAR gas account number
- Service address for the account to be canceled
- Requestor’s name (if different than account holder)
- Telephone number for contact
- A reason for cancellation
- Email address to receive confirmation of cancellation
- Forwarding address (to receive final bill or communication)
- Date to stop service (must be at least three days in advance)
We've actually written a step by step guide on how to get a refund from ENSTAR. Check it out!
The Easiest Way to Cancel ENSTAR
If you’re frustrated trying to cancel your subscription, membership, or bill from ENSTAR—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to ENSTAR?
ENSTAR Charge, Late Payment Fee, Finance Charge, Declined Payment Fee, Field Contact Fee, Standard Reconnect Fee, Delinquent Account Reconnect Fee, Meter Test Fee
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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