Identity Guard offers services to protect you from identity theft and monitor your credit, devices, and online activity. They have different subscription plans for individuals or families, with protections like dark web monitoring, credit score tracking, and $1 million identity theft insurance. You can choose to be billed monthly or annually, and they offer a 60-day money-back guarantee if you're not satisfied. If you see a charge from them, it's likely for one of these subscription plans that help keep your personal information safe.
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Cancellation can be done by calling a customer service number provided on the website or via online membership management, which is straightforward and typical for subscription services. The main friction is having to call a phone number, which may be slightly inconvenient but does not present a significant obstacle.
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minutes to cancel a Identity Guard subscription.
How to Cancel Identity Guard: Step by Step
If you purchased through IdentityGuard.com:
- Log in to your Identity Guard account at my.identityguard.com.
- Navigate to the Membership or Account Settings section.
- Select the option to Cancel Membership.
- Follow any prompts to confirm your cancellation.
Tips & Tricks for Canceling Identity Guard
- Call early in the week and during customer service hours Mon-Fri 8 a.m.–11 p.m. EST for easier access to reps.
- Have your account number ready before calling to speed up the cancellation process.
- Be persistent and firm; Identity Guard can be difficult and may continue to withdraw funds if you don't confirm cancellation explicitly.
- Use clear, direct language such as "I am requesting immediate cancellation and confirmation in writing." Avoid ambiguous wording.
- Escalate if needed by requesting to speak to supervisors or managers if initial reps are unhelpful or refuse refund.
- Document every interaction including dates, times, names of representatives, and exactly what was said.
- Cancel before the billing cycle ends to avoid unwanted charges; note there is usually no automatic refund after the prepaid term.
- Consider third-party services like DoNotPay which can handle cancellation requests for you and provide confirmation.
- If you encounter issues, filing formal complaints through consumer protection sites or forums can sometimes expedite resolution.
- After cancellation, monitor your bank statements for any unauthorized charges and dispute them promptly.
- Some users mention that canceling via phone is the only way, as the app or website interface is unreliable for cancellations.
Identity Guard Customer Service Info
If you need assistance, here's how you can get in touch with Identity Guard's support team.
Cancel Identity Guard Script
Script
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Dear Identity Guard Support,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. Due to my current financial circumstances, I am unable to continue with the service at this time.
I appreciate the security and peace of mind your service has provided, but I believe it's in my best interest to cancel my membership now. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Identity Guard allows you to cancel your membership anytime by logging into your account or contacting their support. Annual plans purchased through their website or customer support are eligible for a refund if canceled within 60 days of the initial purchase. Monthly plans can be canceled at any time, but they are not eligible for refunds and will remain active until the end of the current billing term without refund for the unused portion.
To cancel your Identity Guard subscription, you can either log in to your account online or contact them by phone at 1-855-443-7748. If you choose to cancel by contacting them, it is not explicitly stated that you need your password, but logging in will require it. If you need to reset your password to log in and cancel online, you can do so at this link: https://www.identityguard.com/reset-password. So, having your password is necessary for online cancellation, but you might be able to cancel by phone without it.
- Inability to cancel online due to non-working cancellation links.
- Unanswered cancellation emails, requiring customers to call instead.
- Auto-renewal at higher rates without proper notification.
- Long wait times and dropped calls when contacting customer service for cancellation.
- Mandatory identity verification prior to cancellation causing frustration.
- Cancellation acknowledged but account active until period end, causing confusion.
- Delayed or disputed refunds after cancellation.
- Poor customer service and lack of supervisor callbacks during cancellation attempts.
- Account changes after cancellation such as losing monitored family members.
- Service failing to detect compromises like dark web alerts, leading to dissatisfaction.
- No refund offered despite cancellation requests in some cases.
- Unauthorized or unclear charges and difficulty obtaining refunds.
- Website navigation issues, login problems, and lack of clarity on monitoring services.
- Difficulty understanding what information is monitored and how to update monitored data.
- Disputes involving credit card companies and Identity Guard requiring proof or documentation for refunds.
- Poor communication during and after cancellation.
Identity Guard allows you to cancel your membership at any time, but be aware that cancellations can be difficult to execute smoothly, as some users report issues with unrepresentative customer service and ongoing charges despite cancellation attempts. There are no early cancellation fees or lock-in contracts, but refunds are generally not provided except within a limited 60-day window after purchase, and even then, customer service responsiveness can be problematic. The painful landmines are that refunds are rare and the cancellation process may require persistent effort with potentially unhelpful support.
Before cancelling your Identity Guard subscription, know that your service remains active until the end of the current billing cycle after cancellation, but no refunds are provided for any unused portion. Once cancelled, you will lose access to all identity protection features including monitoring, alerts, and any data stored in your account. Additionally, your subscription will not automatically renew, and all recurring charges will stop. If you purchased an annual plan, cancelling mid-term means you forfeit the remainder of your subscription benefits, so consider how this might impact your protection coverage.
- First Name
- Last Name
- Phone Number
- Email Address
- Username
- Password
- Billing Address
- City
- State/Province/Region
- ZIP/Postal Code
- Country
- Reason for Cancellation
- Last 4 Digits of Card
- Date of Last Charge
- Amount of Last Charge
- Last 4 Digits of Account Holder’s Social Security Number
- Date of Birth
We've actually written a step by step guide on how to get a refund from Identity Guard. Check it out!
The Easiest Way to Cancel Identity Guard
If you’re frustrated trying to cancel your subscription, membership, or bill from Identity Guard—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Identity Guard?
Aura, Identity Guard (IDG), BLS (BlueSnap)
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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