KMG Medical Group is a virtual healthcare company that offers specialized care for conditions like sexual and reproductive health, dermatology issues, and brain health problems. They work with a team of experts like doctors and nurse practitioners who provide care through online consultations. If you're seeing charges from them, it's likely for subscription services or consultations as part of ongoing care through their virtual platform. They also accept many insurance plans, so billing could be tied to those coverages or direct subscription fees for their services.
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The cancellation process requires the user to cancel on the site or by contacting the company before the end of the billing period, which is straightforward but involves ensuring timing before renewal. The process is clearly stated in the terms and does not require complicated steps, making it fairly easy but not instantaneous.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a KMG MEDICAL GROUP subscription.
How to Cancel KMG MEDICAL GROUP: Step by Step
If you purchased through Credit Card:
- Log in to your online banking account.
- Locate the transaction from KMG Medical Group in your transaction history.
- Contact your bank directly to dispute the charge, mentioning it relates to an unwanted subscription.
- Request to cancel any recurring payments associated with KMG Medical Group.
- Follow any additional steps provided by your bank to ensure cancellation.
If you purchased through Directly on Website:
- Visit the KMG Medical Group website: kmgmedicalgroup.com.
- Log in to your account using your credentials.
- Navigate to your Account Settings or Membership section.
- Select the option for Subscriptions or Billing.
- Locate the subscription you wish to cancel and select the cancel option.
- Confirm your cancellation by following the on-screen prompts.
Tips & Tricks for Canceling KMG MEDICAL GROUP
- Persistently use their online patient portal for cancellation even if it loops or asks for multiple confirmations.
- Contact customer support repeatedly via email or phone, documenting each interaction.
- Escalate by mentioning possible bank disputes or chargeback if cancellation is not honored.
- Consider contacting your bank to block future charges, although some banks may require canceling the credit card entirely.
- Use clear and firm language indicating you want to cancel immediately and do not accept ambiguous responses.
- Attempt cancellation close to billing cycle end for maximum effect.
- Search online forums and Reddit for the latest user-shared tricks as these might evolve over time.
KMG MEDICAL GROUP Customer Service Info
If you need assistance, here's how you can get in touch with KMG MEDICAL GROUP's support team.
Cancel KMG MEDICAL GROUP Script
Script
Copy
Dear KMG Medical Group Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription with your service. Due to personal circumstances, I am unable to continue at this time.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and for the services provided thus far.
Best regards,
Frequently Asked Questions
KMG Medical Group's cancellation policy specifies that medical consultation fees, including ongoing care fees, are non-refundable. There are no returns or refunds for medication or products due to consumer safety regulations, though exchanges are allowed only for defective or damaged items by contacting the respective support. The policy can be updated, and customers should review the 'Last Updated' date for changes.
To cancel your subscription with KMG Medical Group, it appears you will need your account password, as password reset options are typically required for account management tasks like cancellations. You can reset your password if needed at this URL: https://password.kmgprestige.com/. There is no indication that KMG Medical Group offers cancellation via phone or unauthenticated chat support without a password, so having access to your password or using the reset link is necessary for cancellation.
- Product dissatisfaction at the time of delivery leading to return and refund requests.
- Product quality issues requiring inspection and refund approval.
- Change of mind, as members can return products under a no-questions-asked policy at delivery.
- Payment issues or policy termination due to non-payment or other carrier policy reasons.
- Late payment complications causing delays and potential refund inquiries.
- Employment termination affecting eligibility and potentially resulting in service termination and refund requests.
KMG Medical Group's subscription or membership cancellation is subject to the policies of the vendor/carrier, and they attempt to collect payment monthly with multiple notifications on declined transactions. While policies can be terminated due to non-payment following carrier rules, there is no explicit mention of early-cancellation fees or lock-in contracts. However, for members tied to group plans, benefits end with employment termination, and only individual direct contracts can be carried forward. Users should be aware that cancellation and payment policies depend heavily on the vendor, and ignoring payments can lead to termination per those external policies.
Before canceling a subscription, membership, or bill with KMG Medical Group, it's important to know that upon cancellation, you will lose access to the benefits associated with the plan, especially if your coverage is tied to employment. If the plan is employer-sponsored, benefits typically terminate once employment ends unless you can purchase the individual plan directly. KMG Medical Group does not retain client data after cancellation; they return it to you. Also, cancellations and terminations follow the vendor's or carrier’s policies, and late payments may affect your service status before cancellation.
- Full name of the subscriber or member
- Mailing address associated with the account
- Email address used for the subscription or registration
- Phone number linked with the account
- Account number or policy number if available
- Service or product name being cancelled
- Specific request to cancel your subscription, membership, or bill
- Effective date for cancellation (if applicable)
- Signature (if sending by postal mail)
- Written request must be sent to:
KMG Medical Group MO, P.C
82 Nassau St #61392
New York, NY 10038
or by email to privacy@thirtymadison.com or by phone at 844-990-0267 - Reason for cancellation (optional but suggested)
We've actually written a step by step guide on how to get a refund from KMG MEDICAL GROUP. Check it out!
The Easiest Way to Cancel KMG MEDICAL GROUP
If you’re frustrated trying to cancel your subscription, membership, or bill from KMG MEDICAL GROUP—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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