LIV Premium offers monthly and yearly subscription plans that let you watch exclusive shows, movies, and popular TV episodes without ads. You can stream in multiple Indian languages and even download content to watch offline. Subscriptions auto-renew but you can cancel anytime through your payment platform, like Google Play or Apple iTunes. If you get billed by them, it's probably for access to their premium, ad-free entertainment on multiple devices.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process is straightforward: users can cancel via the app or website by navigating through account settings to manage subscriptions and confirm cancellation. The steps are clear and completed within minutes with confirmation provided, making it very easy for consumers to cancel.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a LIV Premium subscription.
How to Cancel LIV Premium: Step by Step
If you purchased through Credit Card/Debit Card/Paypal:
- Log in to your account on setindia.com.
- Navigate to the ‘My Purchases’ section.
- Find the subscription you want to cancel.
- Click on ‘Cancel’ to unsubscribe.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon, then go to ‘Subscriptions’.
- Select the LIV Premium subscription.
- Tap on ‘Unsubscribe’ and follow the prompts to confirm cancellation.
If you purchased through Apple iTunes:
- Open the Settings app on your iOS device.
- Select ‘iTunes & App Store’.
- Tap on your Apple ID at the top and select ‘View Apple ID’.
- Log in if prompted, then tap on ‘Subscriptions’.
- Select the LIV Premium subscription you want to cancel.
- Tap ‘Cancel Subscription’ and confirm your choice.
Tips & Tricks for Canceling LIV Premium
- Attempt cancellation immediately after subscribing or as soon as you decide to quit to avoid charges for the next billing cycle.
- Cancel via app stores (Google Play Store or Apple iOS Subscriptions) if you subscribed through them; this avoids dealing with Sony LIV directly.
- Use direct website account settings for cancellation if subscribed directly on SonyLIV.com by navigating to your subscription section.
- Contact customer support through email (livsupport@sonyliv.com) and use polite but firm language requesting cancellation; expect 1-2 days for a response.
- Use live chat support on their website and be prepared to wait in queue; have your account details ready.
- Be persistent and patient as initial cancellation attempts may encounter unhelpful bots or representatives.
- Avoid asking for refunds as Sony LIV typically does not provide refunds; focus instead on stopping future charges.
- Document all interactions including chat transcripts, emails, and confirmation of cancellation.
- Consider unsubscribing through the payment provider if Sony LIV channels fail (e.g., App Store, Google Play, or your bank/credit card company).
- Beware of ads even after subscribing as some users report ads despite premium status; this can strengthen your case when requesting cancellation.
- Do not rely on any pause or refund options as they are not offered.
- Cancellation keeps subscription active until end of billing period; timing your cancellation just before renewal helps to maximize usage without extra charges.
- Use clear, concise language emphasizing your desire to cancel immediately and confirm any cancellation reference numbers or emails.
- Escalate to higher customer service levels if initial support is unhelpful, mentioning potential complaints to consumer forums or app stores.
LIV Premium Customer Service Info
If you need assistance, here's how you can get in touch with LIV Premium's support team.
Cancel LIV Premium Script
Script
Copy
Dear LIV Premium Team,
I hope this message finds you well. I am writing to request the cancellation of my LIV Premium subscription. Due to recent changes in my circumstances, I am unable to continue my membership at this time.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and support.
Best regards,
[Your Name]
Frequently Asked Questions
LIV Premium subscription can be canceled at any time through different platforms depending on the payment method—for example, via the 'My Purchases' section on SonyLIV for card/UPI/wallet payments, or through the respective app stores for Google Play, Apple iTunes, and Amazon subscriptions. However, LIV Premium does not provide refunds or credits for partial-month memberships or unused content; the subscription remains accessible until the end of the paid period after cancellation.
To cancel your LIV Premium subscription on setindia.com (Sony LIV), you will need to log in to your account, which requires your password or an OTP. This login step is necessary to access your subscription settings and cancel the subscription. If you don't remember your password, you can reset it at this link: https://www.sonyliv.com/password-reset. However, if you subscribed through Google Play Store or Apple App Store, you must cancel directly through those platforms, where different authentication may be required.
- Favorite show has ended
- Completed binge-watch marathon
- Exploring other OTT platforms like Netflix, Disney+ Hotstar, or Amazon Prime
- Cutting down on monthly streaming expenses
- Access to duplicate content on Sony TV channels through cable or DTH reduces need for digital subscription
- Consolidation of multiple family members under a single paid account to avoid duplicate subscriptions
- Cost considerations leading to switching to a lower-cost plan (e.g., from Premium to Mobile-only plan)
- Looking to save money without losing access entirely by canceling and re-subscribing later or seeking bundled offers
LIV Premium subscriptions can be canceled at any time depending on the payment method used, such as through credit/debit card, Google Playstore, or Apple iTunes. However, be aware that there are no refunds or credits for any unused portion of the subscription, meaning you will still have access until the subscription period ends but won't get money back. There are no locks, early cancellation fees, or contracts, but subscriptions auto-renew unless canceled prior to the renewal date, so you must actively cancel to avoid being charged for another cycle.
Before cancelling your LIV Premium subscription on setindia.com, it's important to know that you will lose access to all premium content and exclusive features once your current billing period ends. This means shows, movies, and live TV channels available only to premium members will no longer be accessible. You can continue to enjoy the content until the end of your paid subscription period, but no refunds or credits are provided for partial unused time. Also, if you subscribed via a third-party platform, cancellation needs to be done through that platform.
- Access to your SonyLIV account (login credentials for the app or website)
- Payment method or platform details (e.g., Google Play, Apple ID, PayPal, direct card, wallet, or UPI used for subscription)
- Subscription information (which plan or level you are subscribing to, if multiple exist)
- Reason for cancellation (may be required to select or provide during the cancellation process)
- Email account (if you are choosing to cancel via email support)
- Access to device and account settings (for managing subscriptions on Android, iPhone, or payment service account)
- Confirmation of identity (occasionally, verification via email, OTP, or personal information may be requested, depending on the method)
We've actually written a step by step guide on how to get a refund from LIV Premium. Check it out!
The Easiest Way to Cancel LIV Premium
If you’re frustrated trying to cancel your subscription, membership, or bill from LIV Premium—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to LIV Premium?
SONYLIV, SONYLIV PREMIUM, SETINDIA, LIV PREMIUM, SETINDIA.COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
