Hellobasis.com offers a simple way to pay for dental bills over time without needing a credit check. When you sign up, you connect your bank account and get a credit limit to use for treatment costs. You can choose how often to make payments—monthly, semi-monthly, or bi-weekly—and money is automatically taken from your account on the schedule you pick. They also send reminders before payments, and you can pay off your loan early if you want, with no extra fees.
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Cancelling a subscription or loan through Hello Basis requires coordination with the dental provider to initiate a refund process, which then triggers Basis to adjust or cancel the loan. This indirect cancellation method involving a third party adds complexity and time, making it moderately difficult for the consumer.
Estimated Time
On average, it takes
3 days
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minutes to cancel a Loan repayment subscription.
How to Cancel Loan repayment: Step by Step
If you purchased through Credit Card:
- Log in to your account on hellobasis.com.
- Navigate to the Account Settings section.
- Click on Subscriptions or Billing.
- Select the subscription you wish to cancel.
- Click on Cancel Subscription.
- Follow any on-screen prompts to confirm cancellation.
- Check for a cancellation confirmation email.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to the Settings gear icon.
- Select Payments on the top menu.
- Click on Manage Automatic Payments.
- Find and select the subscription to hellobasis.com.
- Click on Cancel or Cancel Subscription.
- Confirm the cancellation within PayPal.
If you purchased through App Store (iOS):
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top to access your Apple ID.
- Tap on Subscriptions.
- Find the subscription for hellobasis.com.
- Tap on the subscription and then select Cancel Subscription.
- Follow the prompts to confirm the cancellation.
If you purchased through Google Play (Android):
- Open the Google Play Store app.
- Tap on the hamburger menu (three horizontal lines) on the top left.
- Select Subscriptions.
- Find and select the hellobasis.com subscription.
- Tap on Cancel Subscription.
- Follow the prompts to confirm the cancellation.
If you purchased through a Gift Card:
- Log in to your account on hellobasis.com.
- Navigate to the Gift Card Management section.
- Select the gift card you wish to stop funding.
- Click on Cancel Recurring Payments.
- Confirm the changes.
Tips & Tricks for Canceling Loan repayment
- Contact your card provider or bank: Request to stop or block recurring payments; sometimes ordering a new card citing loss or theft works.
- Don’t give reasons when cancelling: Simply state you want to cancel with minimal explanation to avoid negotiation attempts.
- Use firm language: Phrases like "I want to cancel. End of story." tend to work better than apologetic or detailed reasons.
- Prepare for resistance: Be ready for multiple confirmation screens or offers to pause, reduce payments, or keep the subscription.
- Escalate if needed: Ask for a supervisor or escalate the call if front-line reps resist cancellation.
- Call at strategic times: Trying early in the week and early in the day sometimes results in more helpful reps.
- Document everything: Note dates, times, names of reps, and confirmation numbers during cancellation attempts.
- Use online cancellation if possible: Sometimes the online interface is easier to finalize cancellation than phone calls.
- If cancellation requires reasons, give nonsensical or neutral responses: Avoid openings for counter-offers by saying unrelated or vague things like "I saw a bird this morning."
- Threaten to block payment: As a last resort, stopping automatic payments via your bank can halt charges if cancellation proves impossible.
Loan repayment Customer Service Info
If you need assistance, here's how you can get in touch with Loan repayment's support team.
Cancel Loan repayment Script
Script
Copy
Hello,
I hope this message finds you well. I would like to request the cancellation of my subscription to the loan repayment service. Due to recent changes in my financial situation, I am unable to continue with my current membership.
Please confirm the cancellation at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Basis's loan repayment policy allows patients to select their repayment frequency and repayments are automatically withdrawn from the connected bank account on the scheduled dates. Patients can also make additional payments or pay off the balance early without penalty. Notifications are sent before withdrawal, and refunds are handled through the Basis merchant portal if treatment does not proceed. Specific details about subscription or membership cancellation are not provided, but repayment adjustments and refunds are outlined clearly.
To cancel your subscription on Loan repayment via hellobasis.com, you do need your password as cancellation requires logging into your account. If you don't remember your password, you will need to reset it using their password reset feature. You can reset your password by going to the reset page here: https://app.hellobasis.com/forgot-password. Unfortunately, phone or unauthenticated chat support options without a password are not mentioned for cancellation.
- High cost or subscription price leading to affordability issues
- Perceived lack of value or benefits from the membership or service
- Not using the service enough to justify the recurring payment
- Better alternatives available that offer more value or lower cost
- Poor customer support or service experience leading to dissatisfaction
- Payment or billing issues such as failed transactions or inconvenient payment schedules
- Change in financial situation prompting a need to cut recurring expenses
- Unclear terms or hidden fees that cause mistrust
- Contract or commitment concerns like long-term lock-ins or difficult cancellation processes
- Product or service not meeting expectations after initial sign-up or trial
Loan repayment terms with Hello Basis typically range from 4 to 24 months, with automatic withdrawals scheduled as per the chosen repayment frequency. While there are no explicit lock-ins or early cancellation fees mentioned, repayments are automatically withdrawn from your bank account on the set schedule, and you must request refunds if you cancel treatment through your dental provider, which may complicate immediate cancellation. You should be aware that payments are tied to the loans and thus stopping payments abruptly requires coordination with the provider and Basis, so cancelling isn't always instant or straightforward.
Before cancelling your loan repayment subscription on hellobasis.com, it's important to know that cancelling may affect automatic withdrawals scheduled on your connected bank account. You could lose the benefit of streamlined repayment processing, potentially leading to missed or delayed payments that may impact your credit and loan status. Additionally, refunds related to your loan may be processed, which might alter your loan balance or repayment terms. Always verify any outstanding balances or refunds with the platform before cancelling to avoid unexpected charges or loan adjustments.
- Full name associated with the account
- Email address registered with HelloBasis
- Loan or account number for the repayment subscription
- Details of the treatment or service being canceled
- Reason for cancellation (optional but may be requested)
- Contacting your dental provider to request they process a refund with HelloBasis
- Proof of refund initiated by your provider (if applicable)
- Connected bank account information (for processing any refunds)
- Communication with Patient Support Team at support@hellobasis.com
We've actually written a step by step guide on how to get a refund from Loan repayment. Check it out!
The Easiest Way to Cancel Loan repayment
If you’re frustrated trying to cancel your subscription, membership, or bill from Loan repayment—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Loan repayment?
HELLOBASIS LOAN REPAYMENT, BASIS LOAN PAYMENT, HELLOBASIS PAYMENT, BASIS AUTO-DEBIT, HELLOBASIS INSTALLMENT, BASIS LOAN DEDUCTION
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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