Lovely Skin is an online store that offers a wide range of skincare, haircare, and beauty products with top dermatological brands. They have a free membership program where customers earn rewards points on every purchase, get free shipping, and enjoy exclusive offers based on how much they spend annually. Lovely Skin also offers an Auto-Replenish subscription service that lets you automatically receive your favorite products at regular intervals with discounts and free shipping. You only get billed on the day the order ships, and you can easily manage, skip, or cancel your subscription anytime online.
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The cancellation process for Lovely Skin subscriptions is relatively straightforward as it can be done online through the user's account by navigating to the 'My Auto-Replenish' section and confirming cancellation. The interface and steps are clear, but a 24-hour processing time and the need to log into an account add some minor complexity.
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How to Cancel Lovely Skin: Step by Step
If you purchased through LovelySkin.com:
- Log in to your account on lovelyskin.com.
- Navigate to the My Auto-Replenish section.
- Find the item for which you wish to cancel the subscription.
- Click on the Cancel Auto-Replenish link next to the item.
- Confirm the cancellation when prompted and indicate your reason for cancelling.
- Check your email for a confirmation notification of the cancellation. Please note that it may take up to 24 hours for the cancellation to be fully processed.
Tips & Tricks for Canceling Lovely Skin
- Be persistent: Keep emailing, calling, and messaging customer service repeatedly until you get a response.
- Use multiple channels: Combine emails, phone calls, tweets, and even social media messages to escalate your cancellation request.
- Threaten to dispute charges: Mention you will contact your credit card company or bank to stop payments if they don’t cancel.
- Cancel right before the next billing cycle: Time your cancellation right before the next charge to avoid paying for the next period.
- Keep a written record: Save all correspondence and confirmation numbers to prove you requested cancellation.
- Use firm and clear language: Say you want to permanently cancel the subscription and do not want any further charges.
- Check your bank or credit card statements: After cancellation, monitor statements closely and dispute any charges that occur after cancellation.
- Escalate if ignored: If lower-level reps do not help, request to speak to a manager or higher-level support.
- Check online forums: Look for tips from other users and share your experiences to find community advice.
- As a last resort, stop payments: Contact your bank or credit card company to block or reverse recurring payments from the company.
Lovely Skin Customer Service Info
If you need assistance, here's how you can get in touch with Lovely Skin's support team.
Cancel Lovely Skin Script
Script
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Dear Lovely Skin Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription, as I am currently unable to use the products as frequently as I had anticipated. I appreciate the quality of your items; however, I believe that cancelling my subscription at this time is the best decision for me.
Thank you for your assistance in processing my cancellation. I look forward to your confirmation.
Best regards,
Frequently Asked Questions
Lovely Skin allows customers to skip, pause, or cancel their auto-replenish subscription orders at any time before the next scheduled shipment by accessing the 'My Auto-Replenish' section in their account. After cancellation, no future orders will be placed, and an email confirmation will be sent. Cancellations take up to 24 hours to process.
To cancel your subscription on Lovely Skin, you need to log into your account at lovelyskin.com and access the "My Auto-Replenish" section to manage your subscription. This means you will need your password to access your account for cancellation. If you don't remember your password, you can reset it here: https://www.lovelyskin.com/customer-service/forgot-password. After cancellation, you will receive a confirmation email within 24 hours.
- Difficulty in cancellation process: Users report complicated and repeated confirmation loops when trying to cancel, making it frustrating and time-consuming.
- Auto-renewal without clear consent: Many complain about subscriptions auto-renewing for a year without explicit or timely notification.
- Unfriendly return/refund policies: Customers face strict and sometimes costly conditions for returns, such as paying return shipping and limited return windows.
- Denial of refunds: Reports indicate refusal to issue refunds even when products are unsatisfactory or faulty.
- Product freshness concerns: Buyers have complained about receiving old or unfresh products.
- Poor customer service: Complaints mention unresponsive or unhelpful customer support, especially in handling cancellations and refunds.
- Confusing reward points policy: Customers lose reward points after returns, adding to dissatisfaction.
- Account closure post refund request: Some have had their accounts closed, preventing further purchases after disputes.
LovelySkin's subscription (Auto-Replenish) program allows you to cancel your membership or subscription at any time by visiting the 'My Auto-Replenish' section of your account or by contacting customer service via email or phone. However, cancellations and other changes require up to 24 hours for processing, which may delay immediate cancellation. There are no contracts, lock-ins, or early-cancellation fees, but if an issue with payment or address is not resolved within 30 days, the subscription will be canceled automatically. Also, keep in mind that some discounts and promotions available at initial purchase may not apply to subsequent subscription orders.
Before cancelling your subscription or auto-replenish order with Lovely Skin, know that you can manage your subscription easily through the 'My Auto-Replenish' section of your account, where you can cancel, pause, skip, or change the frequency of orders anytime before the next shipment date. Once you cancel, you will receive an email confirmation, and it may take up to 24 hours for the cancellation to process. Keep in mind that orders are only billed when shipped, and you get an email reminder 10 days before each shipment. Upon cancellation, you will lose automatic shipments and any benefits tied to the subscription service, so be sure to cancel prior to the next shipment if you don't want to be charged.
- Login details for your LovelySkin account (username/email and password)
- Access to the My Auto-Replenish section within your account to manage subscriptions
- Ability to identify the subscription or order you want to cancel (item or plan name, order number, etc.)
- Confirmation of cancellation action (usually by clicking a confirmation button or link)
- Selection of a cancellation reason (a prompt may require you to provide a reason for cancellation)
- Email address used on your account (for confirmation and notifications)
- Customer service contact information in case you need help: customercare@lovelyskin.com, phone 402-697-1100, or live chat via website
- For deleting your account or personal data: Verification of your identity may be required by matching information you provide with your account records
- If unsubscribing from marketing emails: Access to your email address to submit through the unsubscribe page or link in a marketing message
We've actually written a step by step guide on how to get a refund from Lovely Skin. Check it out!
The Easiest Way to Cancel Lovely Skin
If you’re frustrated trying to cancel your subscription, membership, or bill from Lovely Skin—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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