MentorShow offers online masterclasses taught by experts in fields like psychology, cooking, business, and sports. You get access to pre-recorded lessons that you can watch anytime and learn at your own pace. They have a subscription called the Unlimited Pass that lets you watch all the classes, access new ones added during your subscription, download helpful PDFs, and join their community. If you're seeing charges from them, it's likely from this yearly subscription, which renews automatically unless you cancel.
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The cancellation process requires the user to log in to their account, navigate to the subscription settings, and click a clearly labeled cancel button, which is straightforward and simple. The instructions are easy to find and follow on the MentorShow website, making the process user-friendly and quick.
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How to Cancel MentorShow: Step by Step
If you purchased through the MentorShow website:
- Log in to your MentorShow account using the following URL: https://app.mentorshow.com/login.
- Once logged in, go to your account settings by clicking on your profile in the top right corner, then selecting "My Account" followed by "Manage My Subscription". Alternatively, you can click on this link: Manage My Subscription.
- Click on "Cancel" and follow the instructions provided.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top, then select "Subscriptions".
- Select your MentorShow subscription from the list of active subscriptions.
- Tap on "Cancel Subscription" and confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store on your Android device.
- Tap the menu icon (three horizontal lines) in the top left corner.
- Select "Subscriptions" from the menu.
- Choose your MentorShow subscription from the list.
- Tap on "Cancel Subscription" and follow the prompts to confirm your cancellation.
Tips & Tricks for Canceling MentorShow
- Persistently repeat: "I want to cancel my subscription," without engaging in sales pitches or offers to retain you.
- Use clear, firm language: "Please cancel my subscription." If met with resistance, say, "I don't care what your script says. Cancel my subscription."
- Expect uncooperative support: Be prepared that customer service may be blunt or reluctant to process your cancellation.
- Document your attempts: Take screenshots or save emails/forms you submit as evidence of your cancellation requests.
- Use contact forms and emails: Besides the website cancellation process, use contact forms or emails to submit cancellation requests.
- Avoid phone calls if possible: If you must call, stick strictly to your cancellation statement and do not allow the conversation to deviate.
- Consider timing: Cancel before the renewal period to avoid being charged again; check for any reminder emails.
- Don’t rely solely on the website: Technical issues in website cancellation processes have been reported, so corroborate by contacting support directly.
- Consider using a VPN to change location: Some users suggest trying a VPN to appear from regions with consumer-friendly cancellation laws (e.g., California).
- Escalate politely if ignored: Follow up persistently if you don’t receive confirmation or reimbursement after cancellation.
MentorShow Customer Service Info
If you need assistance, here's how you can get in touch with MentorShow's support team.
Cancel MentorShow Script
Script
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Dear MentorShow Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to personal commitments and a change in my learning priorities, I find that I am unable to utilize the service effectively at this time.
I appreciate the value of your platform, and I hope to return in the future when I can fully engage with the content. Please confirm the cancellation of my subscription at your earliest convenience.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
MentorShow's subscription cancellation policy requires users to log in to their account, go to subscription settings, and click "Cancel" to stop renewal. Cancellation must be done before the subscription renews, as requests cannot be retroactive, and the 14-day withdrawal period applies only to new subscriptions, not renewals.
Yes, you need your password to log in to your MentorShow account in order to cancel your subscription. You must log in through their website, go to your subscription settings, and then click 'Cancel' to stop the subscription. If you have forgotten your password, you can reset it here: https://app.mentorshow.com/forgot-password. This process ensures your account security during subscription management.
- Difficulty canceling subscription and being charged despite cancellation attempts.
- Automatic subscription renewal without clear notification or consent.
- Misleading trial period information leading to unexpected yearly subscription charges.
- Overcharging or unexpected charges higher than advertised discounts.
- Program access issues, such as not being able to restart lessons or use the program as expected.
- Poor customer support response or delays in addressing refund and cancellation requests.
- Refund denial even when cancellation is requested within the satisfaction guarantee period.
- Frustration with communication effectiveness and resolution of billing disputes.
MentorShow uses automatic yearly renewal for their Unlimited Pass subscriptions, which must be canceled before the renewal date to avoid being charged for another year. There is no retroactive cancellation allowed once the renewal has occurred, and the 14-day withdrawal period applies only to new subscriptions, not renewals. Additionally, price changes can occur with prior email notice, and if you do not disable auto-renewal before the new price takes effect, you are deemed to accept the new price; refunds are limited and subject to specific conditions. So, be cautious about the timing of cancellation and automatic renewals to avoid unwanted charges and lock-ins.
Before cancelling your MentorShow Unlimited Pass subscription, know that you will retain access to all content and features until the anniversary date of your last payment. Once your subscription expires, you will lose unrestricted access to all lessons across every online course. Your subscription automatically renews yearly, so if you want to avoid being charged for the next year, make sure to cancel before the renewal date. After cancellation, no new content or features will be available to you beyond the subscription period you paid for.
- Account login credentials (email and password) to access your MentorShow member account
- Email address associated with your MentorShow account
- Name of the subscription or course you wish to cancel (if requesting refund/cancellation via support)
- Access to the "Manage My Subscription" section in your MentorShow account settings
- Payment method information (especially if you subscribed via credit card, PayPal, Apple, or Google Play; for App Store or Play Store purchases, cancellation must be handled directly on those platforms)
- Knowledge of your renewal date (if you want to avoid charges, since cancellations are not retroactive after renewal)
- Details for invoicing (entered during signup or payment, if needed)
- Contact form or support email access (in case assistance or additional requests are needed)
We've actually written a step by step guide on how to get a refund from MentorShow. Check it out!
The Easiest Way to Cancel MentorShow
If you’re frustrated trying to cancel your subscription, membership, or bill from MentorShow—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to MentorShow?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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