Merryfield is a service that lets you earn points to get free gift cards by simply submitting your grocery receipts that have products from certain better-for-you brands. To use it, you just download the free Merryfield app, shop as usual, then upload your receipt, paper or digital. The points you earn can be redeemed for gift cards from popular brands, and there are sometimes special offers to help you earn more points. So if you see a Merryfield charge or mention, it's likely because you're using their app to get rewards from your shopping.
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The cancellation process requires the user to contact support via email (support@merryfield.com), which is straightforward but not instant. It may take time for email communication and processing, but no complex steps or hurdles are involved, making it relatively easy but potentially slow.
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2 days
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minutes to cancel a Merryfield subscription.
How to Cancel Merryfield: Step by Step
If you purchased through Merryfield directly:
- Email Merryfield support at support@merryfield.com to request cancellation of your membership.
- Include your account details in the email, such as:
- Your name
- The email address associated with your account
- Any additional information they may need to process your request
- Wait for a confirmation email from Merryfield that your subscription has been successfully canceled.
Tips & Tricks for Canceling Merryfield
- Send an email to Merryfield, citing their broken system and mention filing chargebacks with your credit card if cancellation is not processed.
- Use virtual credit cards (e.g., Privacy.com) when subscribing so you can easily pause or cancel the card to stop future charges.
- Call and speak to multiple customer service representatives, noting their names and call times, and persistently request cancellation.
- Email Merryfield documenting all cancellation attempts, including dates, times, and representatives spoken to.
- Keep all correspondence and records of cancellation attempts to support disputes with your credit card company if needed.
- If charges continue, notify your credit card company that you have made legitimate cancellation efforts and dispute unauthorized charges.
- Consider changing your billing address to California to leverage laws that require easy online cancellation options (if feasible).
- Be prepared for long hold times and possible system issues; patience and persistence with multiple cancellation channels are key.
Merryfield Customer Service Info
If you need assistance, here's how you can get in touch with Merryfield's support team.
Cancel Merryfield Script
Script
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Hello Merryfield Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I've found that I am unable to fully utilize the services at this time due to personal circumstances. I appreciate your understanding and the services you've provided thus far. Please confirm the cancellation at your earliest convenience.
Thank you very much!
Frequently Asked Questions
Merryfield's policy for membership or subscription cancellation requires customers to contact their support team at support@merryfield.com to cancel their account. There is no detailed automatic cancellation process mentioned, so all cancellations must be done via direct communication with their support.
To cancel your Merryfield subscription, you need to contact their support via email at support@merryfield.com. It appears that you do not need to provide your password directly to cancel, as they handle cancellations through email support. However, since you are reaching out by email, if you have forgotten your password and need to manage your account before cancellation, you can reset your password at https://merryfield.com/reset-password. This should make the cancellation process smoother if password verification is required during support communication.
- Points system devaluation: Users receive 0 points for each receipt unless it includes a "partnered" item, reducing earning potential.
- Receipt registration issues: Items on receipts often don’t register automatically, requiring manual registration and approval which is inconvenient.
- Delayed product scanning requests: Users must scan products days after purchase for "proof," making it impractical to maintain rewards.
- Account deletions: Accounts have been deleted for "violating" terms of service without clear explanation.
- Reduction and removal of points per receipt: Points earned per receipt have been cut multiple times and now exist only for specific products.
- Receipts earn no points but data collection continues: Users submit receipts but no longer receive points, creating a perceived waste of time.
- Rewards limitations: Rewards stop accruing after a few months unless users purchase specific company products.
- Strict photo submission requirements: Users must submit photos of purchased products within 5 days or lose accumulated rewards and risk account closure.
- Poor customer service: Customer service is unhelpful, does not reinstate accounts or lost rewards due to missed photo submission.
You can cancel your Merryfield subscription at any time by contacting their support. There don't appear to be any contracts, lock-in periods, or early cancellation fees based on the official terms and FAQ. However, be aware you should redeem any points balance before cancellation, as losing those might be a downside. No gimmicks or fees to prevent cancellation were found, but the process is not fully automated—it requires direct support contact.
Before cancelling a Merryfield subscription, keep in mind that you will lose access to any digital receipts and content stored in your account, as well as any specific features tied to your membership. Cancellation must be done by contacting Merryfield support at support@merryfield.com. There is no automated cancellation process, so you should ensure you have backed up any important data or content prior to cancellation. Also, be aware that cancelling your subscription may result in the immediate loss of access to the service and any associated features.
- Email address associated with your Merryfield account
- Full name as registered with Merryfield
- Telephone number linked to your Merryfield account
- Account authentication credentials (such as password or two-factor verification, if relevant)
- Specific request for cancellation (clearly state you wish to cancel your account or subscription)
- Additional identifying information (such as a store at which you've submitted a receipt or an item purchased in connection with an offer)
- Written and signed permission if an authorized agent is making the request on your behalf
- Proof of identity if requested (this may include matching information Merryfield knows about you or responding to an email/text authentication challenge)
We've actually written a step by step guide on how to get a refund from Merryfield. Check it out!
The Easiest Way to Cancel Merryfield
If you’re frustrated trying to cancel your subscription, membership, or bill from Merryfield—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Merryfield?
Merryfield, Merryfield.com, Merryfield Rewards, Merryfield Receipt, Merryfield Purchase
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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