Momentous offers a range of health supplements and stacks focused on improving sleep, cognitive function, athletic performance, hormone support, and general health. They work mainly through a subscription model where you can choose your supplements and have them delivered regularly. You get discounts on your first and recurring subscriptions, plus free shipping on U.S. orders over $75. Customers might see recurring charges from Momentous because they subscribe to one or more of these supplement plans, which they can manage anytime by adjusting their shipment schedules, items, or billing info online.
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The cancellation process involves multiple clear steps but is straightforward through the subscription portal on both mobile and desktop. The user has to select the subscription, confirm cancellation, and possibly decline a retention offer, all of which are user-friendly and well-guided, making it not very difficult but not the simplest possible.
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minutes to cancel a Momentous subscription.
How to Cancel Momentous: Step by Step
If you purchased through the Momentous website:
- Log into your account on the Momentous website.
- Click on "Subscriptions".
- Select the product you want to cancel.
- Click "Cancel subscription".
- Confirm the cancellation by clicking "Cancel subscription" again.
- Select a reason for cancelling.
- Click "Next".
- Click "No thanks - Cancel Subscription".
- Click "Confirm Cancellation".
- Click "Go to your account".
If you purchased through the Momentous mobile app:
- Open the Momentous app on your mobile device.
- Click the three bars (menu) and log in.
- Select "Subscriptions".
- Select the product you want to cancel.
- Click "Cancel Subscription".
- Click "Cancel Subscription" again.
- Select a reason for cancelling.
- Click "No thanks - Cancel Subscription".
- Click "Confirm Cancellation".
- Click "Go to your account".
Tips & Tricks for Canceling Momentous
- Be firm and repetitive: When contacting support, consistently state "I want to cancel my subscription" for every question without giving extra reasons or information.
- Use simple, clear language: Avoid detailed explanations; just say you want to cancel and do not want any offers.
- Call if needed: Sometimes cancellation cannot be completed online, so call their customer service directly and remain persistent.
- Escalate if ignored: If customer service does not respond or attempts to block cancellation, escalate by asking for supervisors or filing complaints through social media or consumer protection sites.
- Cancel payment method as last resort: Some users cancel their credit card or payment method to stop future charges if the company does not honor cancellation requests.
- Cancel well before renewal date: Initiate cancellation several days in advance to avoid automatic renewal charges.
- Ignore retention offers: Do not accept discounts or extended trials; repeat cancellation intent firmly.
- Document everything: Keep records of cancellation requests, emails, chat transcripts, and payment history in case of disputes.
- Check your subscription account: Look for cancellation buttons and follow the process thoroughly, sometimes the final confirmation screen is easy to miss.
- Try multiple channels: Use email, phone, live chat, and social media to increase chances of successful cancellation.
Momentous Customer Service Info
If you need assistance, here's how you can get in touch with Momentous's support team.
Cancel Momentous Script
Script
Copy
Dear Momentous Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to unforeseen circumstances, I am unable to continue with my membership at this time. I appreciate the services you provide and look forward to possibly returning in the future.
Thank you for your assistance in processing this cancellation. Please confirm once it has been completed.
Best regards,
Frequently Asked Questions
Momentous allows you to cancel or pause your subscription and any future orders by logging into your subscription portal or contacting them. You must request cancellation at least 24 hours before the next order processes, and you will receive a reminder email 3 days prior to the order. Cancellation steps are available for both mobile and desktop users within your account.
To cancel your subscription on Momentous (momentous.me), you need to be logged into your account, which means you will need your password. The cancellation process requires you to access your subscription portal by logging in and then selecting your subscription product to confirm cancellation. If you don't remember your password, you can reset it using this link: https://momentous.me/account/reset-password. So yes, having your password or resetting it is necessary to cancel your subscription.
- Unaddressed product bugs: Frustration caused by poorly engineered or bug-ridden products.
- Unmet value from the product/service: Customers not fully realizing the value or support throughout their product journey.
- Checkout friction: Lengthy forms, multi-step processes, or transaction delays causing inconvenience during subscription.
- Payment failures: Issues with automated payments such as expired credit cards leading to involuntary churn.
- Lack of flexible subscription options: Inability to downgrade, upgrade, or pause subscriptions based on customer needs, leading to cancellations.
- Customers no longer need the service: Customers outgrow or no longer require the product.
- Economic pressures: Shrinking discretionary spending wallet causing customers to cut discretionary subscriptions.
- Migration to competitors: Due to experience, pricing sensitivity, or product growth failure.
- Product’s inability to grow with customers’ evolving needs.
Momentous makes it relatively straightforward to cancel your subscription or future orders by allowing cancellation via your subscription portal or customer support. However, you must cancel at least 24 hours before the order processes, and you receive a reminder email 3 days in advance. There are no contracts, lock-ins, or early-cancellation fees mentioned, but once you cancel a subscription and later reactivate it, current shipping policies will apply. Additionally, orders can only be canceled within 60 minutes after placement, after which they enter fulfillment and cannot be canceled.
Before canceling your Momentous subscription, know that you can cancel or pause it anytime through your subscription portal or by contacting Momentous. You will lose access to any future orders once the subscription is canceled. Make sure to cancel at least 24 hours before the next order processes to avoid being charged. After cancellation, if you decide to reactivate your subscription, it will be subject to their current shipping policy. You will also receive a reminder email 3 days before the next order to help you manage your subscription.
- Account email address used for your Momentous subscription
- Full name registered on the subscription
- User ID or account number (if applicable or requested)
- Subscription details (product name or service plan you wish to cancel)
- Reason for cancellation (may be required in the cancellation flow online)
- Login credentials to access your online account
- Order number (if referencing a specific recurring order or bill)
- Phone number or contact information for customer support follow-up
- Deadline awareness: Cancellations must be requested at least 24 hours before the next order processes
- Knowledge of recurring shipment dates to time cancellation appropriately
We've actually written a step by step guide on how to get a refund from Momentous. Check it out!
The Easiest Way to Cancel Momentous
If you’re frustrated trying to cancel your subscription, membership, or bill from Momentous—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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