Nautilus Plus offers a Boomerang membership where you earn credits for every day you work out—$1.50 per visit if you're between 26 and 64, and $1.20 if you're younger or older. These credits can be used to lower your future membership fees or to buy things like personal training sessions, nutritionist help, or diet products. The membership fee is billed every two weeks and the total cost depends on how often you go to the gym—the more you work out, the less you pay overall. You can track and apply your workout credits easily through their app or website, making it a smart way to save money by staying active.
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Cancelling a Nautilus Plus Boomerang membership is moderately difficult because cancellations are only accepted at membership renewal periods and are subject to administration fees. Additionally, contracts automatically renew unless explicit cancellation notice is given, and user reports indicate the process can be frustrating and time-consuming, requiring careful reading of contract terms and possibly contacting customer service by phone or mail.
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How to Cancel Nautilus Plus Boomerang: Step by Step
If you purchased through Nautilus Plus directly:
- Log in to your Nautilus Plus account on their website.
- Navigate to the "Membership" section of your account.
- Select the option to manage your membership.
- Click on "Cancel Membership" and follow the prompts to confirm your cancellation.
If you purchased through a mobile app:
- Open the Nautilus Plus app on your mobile device.
- Go to your account settings.
- Select "Membership" or "Subscriptions".
- Choose the option to cancel your membership and confirm the cancellation.
If you purchased through a third-party payment service (e.g., PayPal):
- Log in to your PayPal account.
- Go to the “Settings” or “Profile” section.
- Find “Payments” and select “Manage Automatic Payments.”
- Select Nautilus Plus and click on "Cancel" to stop future payments.
If you purchased with a gift card:
- Contact Nautilus Plus customer service directly through their website.
- Provide your account details and specify that you wish to cancel your membership.
- Follow any further instructions provided by customer service to complete the cancellation.
Tips & Tricks for Canceling Nautilus Plus Boomerang
- Cancel within the first 1/10th of the contract to get a refund; this is roughly the first month of a one-year contract.
- Explicitly notify cancellation to prevent automatic renewal.
- Use the Quebec Consumer Protection Act to support your case if you are in Quebec.
- Provide a doctor’s note or proof of relocation as reasons to negotiate cancellation, as suggested by some users.
- Use firm but polite language emphasizing your rights and the consumer protection laws.
- Prepare for resistance and poor customer service; be persistent in repeating your request and escalate by asking to speak with a manager or supervisor.
- Give a one-month notice period if possible to comply with some user-shared contract terms.
- Keep a copy of your signed contract to reference specific cancellation terms during discussions.
- Contact consumer protection agencies if the company refuses to cancel or refunds and mention this prospect to the company.
- Escalate through official complaints or social media if initial attempts fail.
Nautilus Plus Boomerang Customer Service Info
If you need assistance, here's how you can get in touch with Nautilus Plus Boomerang's support team.
Cancel Nautilus Plus Boomerang Script
Script
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Dear Nautilus Plus Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Nautilus Plus Boomerang. Unfortunately, I have found it challenging to continue with the membership due to personal commitments that limit my usage of the services offered.
I appreciate the value of your services and hope to revisit when my circumstances change. Please confirm the cancellation of my subscription at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Nautilus Plus Boomerang's cancellation policy states that cancellation requests within one-tenth of the contract duration will have used counseling service values deducted from reimbursements. Changes to initial membership services can only be made at renewal and may incur administration fees. Membership suspensions for medical reasons are allowed with documentation, extending the membership duration accordingly, but suspensions cannot exceed 12 months, and payments must continue as stipulated in the contract. Nautilus Plus may also cancel memberships if regulations are not respected or if employer payments fail.
To cancel your Nautilus Plus Boomerang subscription, you generally need to log in to your customer account, which requires your password. If you don't remember your password, you can reset it at the login page here: https://boutique.nautilusplus.com/en/account/login (click "Forgot your password?" to reset). There is no indication that phone or chat support can cancel your subscription without logging in, so having access to your password or resetting it is necessary for cancellation.
- Difficulty in cancelling the contract, with members feeling locked in despite wanting to quit.
- Overcharging or continued billing after cancellation has been requested.
- Not achieving fitness goals, leading to dissatisfaction with the membership.
- Poor gym experience due to bad service, equipment, or class offerings.
- Lack of a sense of community, making the membership less appealing.
- Medical reasons such as injuries or illness that prevent gym attendance.
- Membership services or sessions unused, yet fees are not refunded for these unused services.
- Moving or change of location making the gym inaccessible.
Nautilus Plus Boomerang membership has specific cancellation rules that can be restrictive. Cancellation of certain services from the initial membership is only accepted at membership renewal and is subject to administration fees and current pricing, meaning you typically cannot cancel outright at any time. Additionally, contract suspensions are only allowed for medical reasons with documentation, and administration fees apply for contract modifications or suspension. Credits earned from workouts are only available after the cancellation period stipulated in the contract, and will be canceled if you cancel early. These terms mean you should be aware of potential lock-ins, fees, and limited cancellation windows.
Before cancelling your Nautilus Plus Boomerang membership, be aware that cancellation of services is only accepted at membership renewal and may be subject to administration fees. Once cancelled, you lose access to earning and applying Boomerang credits which can be used to offset membership fees or purchase services. If you have unused supervised sessions when the contract expires or is not renewed, they can be accessed with a fee. Also, cancellation during the contract period may result in deductions for counseling services already used. Membership rules about conduct and card use continue to apply until cancellation is finalized.
- Full name (as it appears on your account)
- Last name
- Membership or contract number (if available or applicable)
- Email address associated with your membership
- Phone number
- Postal code or address on file
- A written notice/request for cancellation (or completion of the official cancellation form, if provided in your contract)
- Reason for cancellation (optional but sometimes requested)
- Proof of identity (if required to confirm your request)
- Date of desired cancellation
We've actually written a step by step guide on how to get a refund from Nautilus Plus Boomerang. Check it out!
The Easiest Way to Cancel Nautilus Plus Boomerang
If you’re frustrated trying to cancel your subscription, membership, or bill from Nautilus Plus Boomerang—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Nautilus Plus Boomerang?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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