NGL is a chat app that lets people send anonymous questions or messages through links shared on social media. They offer a subscription called NGL Pro, which costs about $7 a week, giving subscribers special hints to guess who sent the messages. Some users might see charges from NGL because the subscription can be recurring, and it was sometimes confusing for people who thought they were making a one-time payment. The company has faced issues with how it marketed these subscriptions, especially to younger users.
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The cancellation process for NGL Pro subscription typically requires the user to go through the platform where the subscription was purchased (App Store or Google Play) which is standard for many apps, making it not too difficult. However, some users have reported issues viewing or managing their subscription within these platforms, which can add a bit of complexity and require contacting support, but overall it is not overly complex or impossible.
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How to Cancel NGL - anonymous q&a: Step by Step
If you purchased through NGL App (iOS or Android):
- Open the NGL app on your device.
- Go to the settings menu.
- Find the subscription options.
- Tap on "Cancel Subscription" and follow the prompts.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on your profile icon in the top right corner.
- Select "Payments & subscriptions".
- Choose "Subscriptions".
- Locate your NGL subscription.
- Tap on "Cancel subscription".
- Follow the instructions to complete the cancellation.
If you purchased through the App Store (iOS):
- Open the Settings app on your device.
- Tap on your name at the top.
- Tap on "Subscriptions".
- Find the NGL subscription in the list.
- Tap on "Cancel Subscription".
- Confirm the cancellation.
Tips & Tricks for Canceling NGL - anonymous q&a
- Be persistent and patient: Continue attempting cancellation multiple times as the system may not process it immediately.
- Contact support directly: Escalate by messaging customer support repeatedly if the cancellation option in the app or website fails.
- Use clear and firm language: Clearly state your intent to cancel and request confirmation to prevent misunderstandings.
- Check all linked accounts: Verify your subscription is not tied to multiple accounts (e.g., multiple app stores) and cancel on the correct one.
- Cancel before renewal: Try to cancel before the recurring billing date to avoid unwanted charges.
- Consider payment method tricks: Some users suggest freezing the payment method (e.g., credit card) or disputing unauthorized charges as a last resort.
- Document your cancellation attempts: Keep screenshots or records of cancellation confirmations and communications.
- Avoid aggressive or rude language: Stay polite but firm to avoid customer support pushback.
- Follow up persistently: If no confirmation is received, follow up regularly until the subscription is officially confirmed cancelled.
NGL - anonymous q&a Customer Service Info
If you need assistance, here's how you can get in touch with NGL - anonymous q&a's support team.
Cancel NGL - anonymous q&a Script
Script
Copy
Hello NGL Support,
I hope this message finds you well. I am writing to politely request the cancellation of my NGL subscription. Due to changes in my personal circumstances, I find that I am no longer able to utilize the service as I initially intended.
I appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and support.
Best regards,
[Your Name]
Frequently Asked Questions
NGL Pro is a subscription service charged weekly at $6.99, which users can cancel anytime through the iPhone Settings app or Google Play Store on Android. While users can stop the subscription to prevent future charges, there is no explicit refund policy mentioned, and past charges are typically non-refundable. Notably, an FTC action revealed that NGL had improperly charged users with recurring fees without clear consent, so users disputing unauthorized charges may contact the FTC for assistance.
To cancel your subscription for NGL - anonymous Q&A (ngl.link), you typically need to manage your subscription through the platform where you originally subscribed, such as the Apple App Store or Google Play Store. This means a password for those platforms, not necessarily for NGL itself, may be required to cancel the subscription. There is no phone support for cancellation, and you generally cannot cancel directly on the NGL website. If you need to reset your password for the app, you can use this reset password URL: https://ngl.link/forgot-password.
- Feeling scammed due to the app using bots to generate fake anonymous questions.
- Misleading app promises of receiving anonymous Q&A from real friends, while some questions are automated.
- Receiving fake messages and fake questions that are actually generated by the app.
- Wasting money on "hints" subscriptions that only provide vague information instead of actual user identities.
- High subscription cost for hints that many users find useless ($9.99 weekly, later lowered to $6.99, but still considered expensive and not valuable).
- Lack of transparency about which messages are bots versus real users, leading to distrust.
- Feeling tricked because the app did not initially label automated messages, causing users to believe they were from friends.
- Complaints about fraudulent practices and being charged for features that don’t deliver real value.
- Negative reviews focused on the app's deceptive operation and consequent dissatisfaction.
- Forced app changes to label fake messages after user complaints, indicating prior misleading practices.
NGL's subscription can be tricky to cancel, especially on Android devices where users have reported not seeing the subscription in the Play Store, making immediate cancellation difficult. There's no clear indication of early cancellation fees or contracts, but users may face difficulty getting timely support to stop recurring billing. It’s important to manage cancellations through the platform where the subscription was purchased (Google Play or App Store) and be prepared for potential delays or issues in processing cancellations directly through NGL.
Before cancelling your NGL Pro subscription, know that you will lose access to several exclusive features such as detailed hints about who sent anonymous messages, access to subscriber-only link games, and early access to in-app events and promotions. Your right to use these enhanced features ends immediately upon cancellation. Subscriptions can be canceled through the app itself or via iPhone Settings or Google Play Store on Android. Keep these points in mind to make sure you're prepared for the loss of these premium benefits when you cancel.
- Access to the email account or login credentials used to register for NGL (ngl.link).
- Access to the mobile App Store account (Google Play or Apple ID) used for the subscription purchase.
- Identification of the NGL subscription in your Google Play or Apple subscriptions list (Subscription Name).
- Billing information associated with the subscription, if contacted by customer support (e.g., last 4 digits of payment method, purchase receipt, or transaction ID).
- Device used for original purchase, if relevant to cancellation via mobile store.
- Date of subscription start or reference number, if available, for verification while contacting support.
- Proof of payment or billing receipts, if there is a dispute or issue with cancellation.
We've actually written a step by step guide on how to get a refund from NGL - anonymous q&a. Check it out!
The Easiest Way to Cancel NGL - anonymous q&a
If you’re frustrated trying to cancel your subscription, membership, or bill from NGL - anonymous q&a—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to NGL - anonymous q&a?
NGL LABS, NGL LINK, NGL ANON, NGL Q&A, NGL PRO
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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