Splash Creative offers hassle-free monthly subscription packages focused on creative marketing to help you reach your goals without surprise costs. Their full-service packages include things like website design, social media management, email design, and content creation like photoshoots and digital ads. They also have select service packages like branding, social media and email campaigns, print and digital advertising, and photo/video production. So if you're seeing a bill from them, it's likely for one of these ongoing creative service packages to support your marketing needs.
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The subscription cancellation is straightforward as it can be done anytime after the first month with no apparent complications. The process is easy enough to complete online without needing to deal with customer service, making it fairly simple for consumers.
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minutes to cancel a Splash Creative subscription.
How to Cancel Splash Creative: Step by Step
If you purchased through Splash Creative directly:
- Log in to your account at splashcreative.com.
- Navigate to the Account Settings section.
- Select Subscriptions.
- Find the subscription you wish to cancel.
- Click on Cancel Subscription.
- Follow the prompts to confirm the cancellation.
- Check your email for a confirmation of the cancellation.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to Settings (gear icon) in the top right corner.
- Select Your Money.
- Scroll to Preapproved Payments and click on Manage Preapproved Payments.
- Find Splash Creative in the list and click on it.
- Select Cancel to terminate the subscription.
- You will receive a confirmation of the cancellation via email.
If you purchased through a third-party service:
- Open the app or website of the service you used to purchase (e.g., App Store, Google Play).
- Log in to your account.
- Navigate to the Subscriptions or Manage Subscriptions section.
- Locate the subscription for Splash Creative.
- Choose the option to Cancel Subscription.
- Follow any additional prompts to complete cancellation.
- After cancellation, check your email for confirmation.
Tips & Tricks for Canceling Splash Creative
- Initiate cancellation close to the billing date to avoid extra charges but early enough to allow for processing time.
- Use clear and firm language stating "I am cancelling effective immediately" to avoid back-and-forth delays.
- Document all communications including dates, times, and names of representatives spoken to.
- Escalate quickly to supervisors or higher-level support if initial customer service resists cancellation.
- Explain a strong reason if asked, such as moving to a location where the service is unavailable or financial hardship, as some users report this helps.
- Avoid emotional language and keep the tone professional but assertive to prevent pushback from representatives.
- Leverage social media or public forums tactfully to raise awareness if standard methods fail.
- Use the account settings or subscription portal yourself rather than only relying on phone calls or emails.
- Request written confirmation of cancellation and any final billing statements.
- If subscriptions are hard to cancel and perceived as a scam, consider canceling your payment method as a last resort to stop charges, as reported by some users.
Splash Creative Customer Service Info
If you need assistance, here's how you can get in touch with Splash Creative's support team.
Cancel Splash Creative Script
Script
Copy
Dear Splash Creative Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription due to changes in my current needs. I have appreciated the services provided, but at this time, I need to discontinue my membership. Please confirm the cancellation and ensure that no further payments are processed. Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
Splash Creative's membership subscription policy allows you to cancel anytime after the first month. They will complete any active tasks before your subscription officially ends, ensuring a smooth cancellation process.
To cancel your subscription with Splash Creative (splashcreative.com), you will need to log in to your account, which requires your password, as the cancellation process is done through your account settings. Specifically, you access "Account Details" and then "Membership Details" to cancel your subscription. If you don't remember your password, you will need it for the login step, so resetting it is necessary. You can reset your password using this URL: https://splashcreative.com/user/password/reset (assuming similarity to the common reset paths on such platforms).
- Unaddressed product bugs or technical issues causing frustration.
- Unmet value from the service or difficulty navigating features.
- Complicated checkout process causing inconvenience or hesitation.
- Payment failures such as expired cards or gateway issues.
- Lack of flexible subscription options to pause, downgrade, or upgrade.
- Customers are happy but no longer need the service due to changing needs.
- Economic pressures leading to reduced discretionary spending.
- Focus on acquiring new customers over retaining loyal subscribers.
- Lower-quality services or restricted options compared to initial offerings.
- Price increases without increased value.
- Lack of subscription management flexibility, such as changing product selections or payment methods.
- Not using the subscribed products, resulting in cancellations.
- Discovering cheaper or better competitors causes switching.
- Poor customer experience, including slow or unhelpful support.
- Subscription fatigue caused by rising costs, subscription sprawl, and difficulty cancelling.
- Hidden or difficult cancellation processes leading to customer frustration.
- Fear of losing digital content or changes in service terms.
Splash Creative has a strict cancellation policy where once a design is approved, contracts cannot be terminated due to granted consent. Cancelling after project commencement but before design approval incurs a 30% fee of the total project budget, with only the remaining balance refunded. Additionally, you are responsible for any recurring monthly fees as specified in your contract, must provide at least 30 days' written notice before service end, and unauthorized chargebacks can lead to legal action and account suspension. Be aware of these lock-ins and fees before committing.
Before cancelling a subscription with Splash Creative, know that you can cancel anytime after the first month and the service will complete any active tasks before your subscription ends. Upon cancellation, you will lose access to the subscription services, but specific details about what content or features are lost are not explicitly stated on their site. It is important to consider that any ongoing projects or active tasks should be allowed to complete prior to cancellation. There is no mention of retaining credits or samples after cancellation, so access to any subscription benefits likely ceases immediately once the service term ends.
- Account holder name
- Email address associated with the subscription
- Phone number (if applicable)
- Subscription or membership plan details (e.g., plan name or tier)
- Reason for cancellation (if required)
- Request for cancellation confirmation (email or written confirmation)
- Any outstanding or active task details (to ensure completion before cancellation)
- Contact method (e.g., email to HEY@splashcreative.com or via their contact form)
We've actually written a step by step guide on how to get a refund from Splash Creative. Check it out!
The Easiest Way to Cancel Splash Creative
If you’re frustrated trying to cancel your subscription, membership, or bill from Splash Creative—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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