STM McGill is part of the Société de transport de Montréal (STM), which offers public transportation services like buses, metro, and trains. For frequent travelers, STM provides monthly subscriptions that allow unlimited rides within certain zones, billed monthly to make travel simple and cost-effective. Many people might see charges from STM on their billing because they have these subscription passes or have used their OPUS card, which is the STM travel card. Essentially, STM helps you get around Montreal easily with options to suit occasional or daily travel needs.
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Cancelling the OPUS à l’année subscription for STM can be done online or by phone without extra charges. The main challenge is to request cancellation before the 10th day of the preceding month, but the process itself is straightforward.
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How to Cancel STM McGill: Step by Step
If you purchased through STM website:
- Visit the official STM website at stm.info.
- Log in to your account using your credentials.
- Navigate to the "My Account" or "Subscriptions" section.
- Select the membership or service you wish to cancel.
- Look for a cancellation option and follow the prompts to confirm the cancellation.
If you purchased through a Mobile App:
- Open the STM mobile app on your device.
- Log in to your account.
- Go to the "Manage Subscriptions" option in the app menu.
- Select the subscription you want to cancel.
- Follow the cancellation instructions provided in the app.
If you purchased through a Third-party Service (e.g., PayPal, credit card company):
- Log into your account with the third-party payment provider.
- Navigate to your transaction history or subscriptions section.
- Find the STM subscription payment or service.
- Select the option to cancel the subscription linked to STM.
- Confirm your cancellation as prompted by the third-party service.
Tips & Tricks for Canceling STM McGill
- Keep all documentation handy: save emails, receipts, and any forms you've filled or sent to STM.
- Call customer service multiple times: be persistent; sometimes cancellation requires repeated follow-ups.
- Prepare to escalate: if frontline reps are unhelpful or rude, request to speak to a supervisor.
- Use firm but polite language: clearly state you want to cancel to avoid misunderstandings about continued charges.
- Follow up on any promises: if STM says they will call you or fix the issue, follow up within a day if you don't hear back.
- Check the STM Board of Directors public meetings schedule: attend a meeting and raise your issue publicly to escalate effectively.
- Be ready for delays and errors: STM may cancel without your request or double charge; keep track and dispute accordingly.
- Consider small claims court: some users have recommended this for unresolved disputes.
- Avoid digital wallet or automated reloads if possible: manual recharges may help maintain control to cancel more easily.
- Timing matters: start cancellation as early as possible in the month to avoid next month's charge.
STM McGill Customer Service Info
If you need assistance, here's how you can get in touch with STM McGill's support team.
Cancel STM McGill Script
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Dear STM McGill Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription, effective immediately. Due to unforeseen personal circumstances, I am unable to continue with my membership at this time.
I appreciate the services provided, and I hope to rejoin in the future. Please confirm the cancellation at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
STM McGill (Société de transport de Montréal) subscriptions require subscribers to be responsible for cancelling their own subscriptions as they will not end automatically. Refunds, if applicable, are issued based on the number of remaining fares or unused days on the monthly fare encoded on the OPUS card. There is no automatic cancellation or renewal, so subscribers must take proactive steps to manage their subscription status.
To cancel your subscription or trips with STM McGill (stm.info), you do need your password to access your account. If you do not remember your password, you can reset it by going to this link: https://www2.stm.info/webSIRTA/PasswordForgot.aspx. If you need further assistance, you can also contact STM by email or phone for help with your account.
- Moving away from Montreal temporarily or permanently (e.g., internships, study abroad)
- Remote learning or decreased campus attendance reducing the need for transit
- Financial constraints making it difficult to afford the pass
- Change in transportation needs such as acquiring a car or using alternative transport methods
- Dissatisfaction with STM service like delays, cancellations, or lack of routes
- End of student status no longer eligible for student discounts
- Technical or payment issues causing subscription cancellations or inability to renew
- Opting out due to overlapping coverage e.g. having multiple transit passes or access through other programs
STM McGill subscriptions through STM generally do not allow immediate cancellation without certain conditions. There are typically no refunds for already validated monthly or weekly passes, meaning once you start using a pass, you are locked in for that period without the possibility of early cancellation. Additionally, there may be minimum term requirements or contracts that require you to maintain the subscription for a set time before you can cancel, so be aware of these potential lock-ins and the lack of refunds on used passes.
Before cancelling a subscription, membership, or bill with STM McGill (stm.info), it's important to know that cancellation typically means losing access to the public transit services covered by that subscription. For example, if you cancel your OPUS à l'année subscription, you will no longer have unlimited access to bus, métro, train, REM, and paratransit services within the covered zones. There are usually no refunds for already validated monthly or weekly passes upon cancellation. Additionally, after cancellation, you will lose any benefits or discounted fare privileges associated with the subscription. If you have further issues or questions about your subscription access, contacting STM customer service is recommended for detailed assistance.
- OPUS card number
- Receipt showing OPUS card number (this is usually provided when you purchase your pass or subscription and is necessary for refunds or cancellation)
- Payment receipt (debit/credit card receipt)
- Completed claims or cancellation form (STM may require this)
- Personal identification (may be required to verify your identity)
- Contact STM Customer Service at 514-STM-INFO + option 4
- Relevant documentation proving your subscription or purchase (such as email confirmations or proof of payment)
We've actually written a step by step guide on how to get a refund from STM McGill. Check it out!
The Easiest Way to Cancel STM McGill
If you’re frustrated trying to cancel your subscription, membership, or bill from STM McGill—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to STM McGill?
STM MCGILL, STM MCGILL STATION, STM MCGILL METRO, Société de transport de Montréal, STM MCGILL SNC, STM MCGILL FARE, STM MCGILL TICKET, STM MCGILL TRAVEL
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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