White House of Music offers musical instrument rentals, sales, repairs, and music lessons at four locations in Southeast Wisconsin. Their popular "Lease to Learn" rental program lets students rent instruments with options to purchase later, featuring monthly or annual payments that cover the instrument rental and optional maintenance protection for as low as $5 per month. Other services include private and group music lessons, instrument repairs, and a shop for musician-approved products like sheet music and accessories. If you see a billing from them, it's likely for a rental plan or a maintenance program linked to an instrument you're using or renting.
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The cancellation process requires physically returning the rented instrument or scheduling a pickup, which can be slightly inconvenient but straightforward once done. Communication via email is needed for some options, making it less immediate but still clear and doable without major obstacles.
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minutes to cancel a White House of Music subscription.
How to Cancel White House of Music: Step by Step
If you purchased through White House of Music directly:
- Notify the staff member: Go to the White House of Music location and inform a staff member of your intention to discontinue lessons.
- Email for discontinuation: Alternatively, send an email to lessons@whitehouseofmusic.com with your request to discontinue lessons.
- Provide notice: Ensure that your notice is given two lessons prior to your last lesson for it to be effective.
- Avoid notifying your instructor: Do not inform your instructor about the cancellation, as it does not constitute proper notice.
- Complete tuition payment: Be aware that tuition payment is required for all lesson appointments that fall within your notice of discontinuation period.
Tips & Tricks for Canceling White House of Music
- Change your account details such as your address or phone number to reset their system or create confusion that may prompt customer service to cancel your subscription.
- Call repeatedly and escalate from front line customer service representatives to supervisors to get your cancellation request processed.
- Use firm and clear language like “I want to cancel and do not wish to be charged again.” Avoid ambiguous phrases to prevent misunderstandings.
- Request written confirmation of cancellation via email or text to have proof if charges continue.
- Time your cancellation attempts near or before your billing cycle to avoid being charged for a new period.
- Leverage social media or public forums to highlight your difficulties if customer service is uncooperative; companies often respond faster to public complaints.
- Document all interactions including dates, times, and names of representatives spoken to for evidence if disputes arise.
- Consider alternative cancellation methods such as chat, email, or their website if phone calls are not successful.
White House of Music Customer Service Info
If you need assistance, here's how you can get in touch with White House of Music's support team.
Cancel White House of Music Script
Script
Copy
Dear White House of Music Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription/membership. Due to personal circumstances, I am unable to continue at this time. I appreciate your understanding and support in processing this cancellation promptly. Thank you for your assistance!
Best regards,
Frequently Asked Questions
White House of Music's cancellation policy for music lessons requires that notice of discontinuation be given in person to staff or via email two lessons prior to the last lesson; notice to the instructor alone is not accepted. Cancelled or missed lessons are not rescheduled or made up, and tuition payment is still required for lessons during the notice period. For instrument rentals, leases are for a minimum of 2 months, with annual plans refundable prorated through month 8 if canceled early, and month-to-month rentals have no prorated refunds. Returning an instrument cancels the lease immediately upon receipt by White House of Music.
To cancel your subscription (lessons) at White House of Music, you need to give notice either in person to a staff member or via email at lessons@whitehouseofmusic.com at least two lessons prior to your last one. There is no mention of needing a password for this cancellation process, and it appears you do not cancel through an online account or portal. Therefore, you do not need your password to cancel your subscription. If you have forgotten your password and want to check account access, you may want to visit the standard login page for password reset, though this is not required for cancellation. No specific password reset URL is provided in their FAQs directly related to cancellation.
- Change in personal circumstances leading to discontinuation of lessons or memberships.
- Unsatisfactory customer service experiences reported by some customers.
- Cancellation of or missed lessons are not rescheduled or refunded, causing dissatisfaction.
- Early cancellation of instrument rentals leads to pro-rated refunds only up to a certain time, after which no refunds are available.
- Issue with return policies, including limited return windows (usually 14 days) and strict conditions on returns (items must be in "as sold" condition with original packaging).
- Non-returnable items such as consignment items, harmonicas, microphones, certain print music, special orders, and software restrict refund options.
- Print music return restrictions, especially due to copyright laws, limiting refunds and exchanges.
- Refunds converted to store credit if returned after 14 days up to 30 days for certain items, instead of cash refunds.
- Concerns about tuition or membership fees when lessons are canceled by teachers or during holidays, with credits applied instead of refunds.
White House of Music requires a two-lesson advance notice for canceling music lessons, and this notice must be given in person or via email, not just to the instructor. Tuition must be paid for lessons during the notice period, and missed lessons are not rescheduled nor credited, meaning you can't skip payments even if you miss classes. For instrument rentals, annual plans lock you into a minimum term with pro-rated refunds only up to month 8, and no refunds after that, while monthly rentals are month-to-month but without prorated refunds; early termination fees and lease terms apply. These policies mean cancellation isn't always immediate and there are strict conditions and potential fees to be aware of before committing.
Before cancelling a subscription, membership, or rental with White House of Music, be aware that you will lose access to any ongoing lessons or content, and missed lessons will not be rescheduled or made up. For instrument rentals, if you cancel your lease before completion, refunds may be prorated only up to the 8th month for annual plans, with no refunds after that. Once you cancel and return a rented instrument, any equity earned on orchestral strings or discounts on band instruments will be forfeited. Also, optional maintenance and repair coverage will end, and you will no longer receive associated services.
- Account number as shown on your rental or billing documents
- Name of the account holder
- Email returns@whitehouseofmusic.com to notify of a cancellation or to arrange a pickup
- Physical return of the instrument (either at a White House of Music location or via arranged school pickup, if applicable)
- School district, school name, and pickup date (if scheduling a school pickup for rental return)
- Understanding that returning the instrument cancels the lease
- Awareness that lease equity is erased upon cancellation (for orchestra renters)
We've actually written a step by step guide on how to get a refund from White House of Music. Check it out!
The Easiest Way to Cancel White House of Music
If you’re frustrated trying to cancel your subscription, membership, or bill from White House of Music—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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