Zeta Global is a leading data-driven marketing technology company that specializes in helping businesses acquire, retain, and grow customer relationships. Leveraging advanced data analytics, artificial intelligence, and machine learning, Zeta Global offers a comprehensive suite of marketing solutions designed to optimize customer engagement and drive revenue growth. Their platform integrates customer data, predictive analytics, and personalized marketing strategies to deliver targeted, relevant, and timely messages across multiple channels, including email, social media, and mobile. Zeta Global's users encompass a wide range of businesses and industries, from retail and finance to healthcare and travel, seeking to enhance their marketing effectiveness and achieve better business outcomes. By providing actionable insights and innovative marketing tools, Zeta Global empowers its clients to make informed decisions and create impactful customer experiences.
Zeta Global has established a comprehensive Dispute Policy to address and resolve any issues that may arise in relation to its services and client interactions. The policy encourages clients to first attempt to resolve disputes informally through direct communication with their assigned account representative or customer support. If a satisfactory resolution cannot be achieved through informal means, the policy outlines a formal process where clients can submit a detailed complaint for review. Zeta Global commits to thoroughly investigating all disputes, considering all relevant information and perspectives, and striving to provide fair and timely resolutions. This approach ensures transparency, maintains trust, and upholds the company's commitment to client satisfaction. For personalized assistance, clients are encouraged to contact Zeta Global's support team, who are dedicated to facilitating an effective and efficient dispute resolution process.
Zeta Global doesn't make it easy to get a dispute. Many users get lost in the support web pages, not sure what to do and where to click. If you find Zeta Global website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that dispute:
The time it takes to resolve a dispute with Zeta Global can vary based on the complexity and specifics of the issue. Generally, Zeta Global aims to address and resolve disputes as quickly and efficiently as possible. Simple disputes, such as minor billing errors or service misunderstandings, might be resolved within a few days to a week once all necessary information is gathered. More complex disputes that require extensive investigation, detailed review, or coordination with multiple departments may take longer, potentially several weeks. Zeta Global is committed to providing fair and timely resolutions, maintaining open communication with clients throughout the process to ensure transparency and client satisfaction.
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