1st Locate UK Ltd mainly helps track down people like missing tenants, old customers, or debtors to provide updated contact details for companies that need them. They offer no success, no fee guarantees for their tracing services, which include tenant and debt tracing. For individual users, they have a pay-as-you-go service called Tracegenie that lets you search public records for £3.50 with unlimited searches for 24 hours. Behind the scenes, they also use their own billing software to help companies manage customer payments and collections efficiently.
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Based on customer reviews and the lack of clear cancellation instructions on the official website, it appears somewhat difficult for consumers to cancel subscriptions with 1st Locate UK Ltd. Complaints hint at communication issues and delays in resolution, which increases complexity for consumers.
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How to Cancel 1st Locate (Uk) Ltd: Step by Step
If you purchased through Credit or Debit Card:
- Log in to your account on lcsdr.com.
- Navigate to the Account Settings or Subscriptions section.
- Locate your current subscription and select Cancel Subscription.
- Follow the on-screen prompts to confirm the cancellation.
- If applicable, check for any email confirmation regarding the cancellation.
If you purchased through another billing source:
- Contact customer service directly at the support email or phone number provided on lcsdr.com.
- Request the cancellation of your subscription, providing necessary details such as your account information.
- Follow up to ensure the cancellation is processed and obtain confirmation.
Tips & Tricks for Canceling 1st Locate (Uk) Ltd
- Email customer service directly rather than relying on their website or phone, as phone lines may be unresponsive.
- Document all communications especially emails and phone calls, to have a record of your cancellation attempts.
- Return unwanted shipments unopened with a note like "not known at this address" to avoid accepting unwanted goods.
- Refuse to engage with aggressive agents or debt collectors and ask for all correspondence in writing only.
- If harassed, send a firm letter stating you will contact the Office of Fair Trading or similar regulatory bodies about the company’s practices.
- Escalate by contacting your bank to block payments if cancellation is ignored and payments continue.
- Contact your local Trading Standards Department or the Office of Fair Trading Credit Licensing Enquiries Team to check the legitimacy of the debt or subscription and to report harassment.
- Timing can be important—act quickly on receiving invoices or letters to avoid further charges.
- Using clear and firm language like "I do not owe this debt" or "Cancel my subscription immediately" can be effective.
- Consider seeking advice from consumer protection forums or legal advice communities online for support on your specific situation.
1st Locate (Uk) Ltd Customer Service Info
If you need assistance, here's how you can get in touch with 1st Locate (Uk) Ltd's support team.
Cancel 1st Locate (Uk) Ltd Script
Script
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Dear 1st Locate Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription with 1st Locate. Unfortunately, I have found that the service no longer meets my needs, and I believe it is the best decision for both parties. Please process the cancellation at your earliest convenience and confirm once it has been completed. Thank you for your assistance with this matter.
Best regards,
Frequently Asked Questions
1st Locate (Uk) Ltd does not allow cancellations or refunds for memberships or subscriptions because the information is provided immediately upon purchase, which complies with distance selling regulations for electronic access and downloads. There is no cooling-off period for these products once they have been accessed.
To cancel your subscription with 1st Locate (Uk) Ltd, you will likely need your account password as there is no clear indication of phone or chat support for unauthenticated cancellation. If you don't remember your password, you can reset it via their password reset page here: https://order.locategb.com/store/store.php (click on 'Forgot Password?'). This will help you regain access to your account to manage or cancel your subscription.
- Letters demanding payment for bills or debts that customers claim never existed or are incorrect (e.g., EDF bill, Scottish Power debt, HMRC tax debts).
- Harassment through persistent letters and text messages demanding payment.
- Lack of evidence provided to substantiate the alleged debts and poor responses to disputes or communication.
- Billing errors such as sending letters to the wrong people or debts related to properties no longer owned.
- Distrust and suspicion of fraud where customers label the company as a scam or fraudulent.
- Company claims to have bought debts and instructs customers not to contact original creditors, causing confusion and concern.
- Stress and dissatisfaction due to unclear, aggressive, or ineffective communication.
- Reports of fraudulent activity affecting customer accounts involving unauthorized money transactions.
- Uncertainty about legitimacy of the company and questioned authenticity of the debts claimed.
- Customer actions like raising disputes, contacting regulators (e.g., Trading Standards, Action Fraud), and trying to verify information with original creditors.
1st Locate (UK) Ltd does not allow cancellation or refunds once a subscription is purchased because the service products are delivered immediately. There is no cooling-off period as per distance selling regulations for electronic access/downloads. Also, they reserve the right to cancel instructions without refund if they suspect unlawful intentions, which could complicate cancellations further.
Before cancelling a subscription or membership with 1st Locate (UK) Ltd, it's important to know that there is no cooling-off period or right to cancellation or refund once a subscription is purchased. You will immediately lose access to the information and services that were made available as part of your subscription. Specifically for TRACE INVESTIGATION products, if the reasons for your inquiry are not lawful or are in doubt, 1st Locate reserves the right to cancel the service without refund, including after a trace has started. Keep these considerations in mind as cancellation means losing all access without financial reimbursement.
- LCS Reference Number (as shown on correspondence, required for most contact or cancellation requests)
- Full Name (as used in your account correspondence)
- Address (linked to the account or case)
- Contact Information (such as phone number or email address on file)
- Client Reference Number (if mentioned in your correspondence or required for your specific account type)
- Reason for Cancellation (some organisations may ask for this for processing or compliance purposes)
- Details of the Subscription, Membership, or Bill (such as account type, payment plan details, or description of service you wish to cancel)
- Proof of Identity (some cancellation requests may require you to verify your identity)
We've actually written a step by step guide on how to get a refund from 1st Locate (Uk) Ltd. Check it out!
The Easiest Way to Cancel 1st Locate (Uk) Ltd
If you’re frustrated trying to cancel your subscription, membership, or bill from 1st Locate (Uk) Ltd—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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1ST LOCATE UK LTD, 1ST LOCATE CHARGE, 1STLOCATE PAYMENT, 1STLOCATE LTD, 1ST LOCATE SERVICES, 1STLOCATE COLLECTIONS
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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