Hydro One provides electricity services and helps you manage your energy use. If you're getting billed by them, it's likely for the electricity you use at home or business. They offer a simple paperless billing option where you get your bill as a PDF in your email, along with reminders before payment is due. You can sign up and manage your bill preferences easily online through their myAccount service.
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Cancelling a subscription with Hydro One requires calling customer service, providing contract details, and requesting cancellation, which is straightforward. However, the confirmation and processing can take up to 10 business days, which adds to the wait time but is not overly complicated.
Estimated Time
On average, it takes
10 days
00
00
minutes to cancel a Hydro One subscription.
How to Cancel Hydro One: Step by Step
If you purchased through Hydro One directly:
- Visit the Hydro One website at hydroone.com.
- Navigate to the "Contact Us" section.
- Choose your preferred contact method:
- Phone: Call Hydro One Customer Care at 1-888-664-9376.
- Live Chat: Click on the live chat option available on the bottom right corner of the website.
- Email: Use the provided contact form to email Hydro One directly.
- Provide your account details to the customer service representative to verify your identity.
- Request cancellation of your subscription or service.
- Follow any additional instructions given by the representative to complete the cancellation process.
Tips & Tricks for Canceling Hydro One
- Call early in the morning to avoid long wait times and rushed calls.
- Be concise and clear, as call center agents have a strict 5-minute call time limit.
- Request to speak to a supervisor or senior billing agent if the first agent cannot help; supervisors have more authority to offer discounts or cancellations.
- If still unresolved, escalate to a manager, who can further assist or escalate your case to the Hydro One Customer Relationship Centre (CRC).
- Ask to be transferred directly to the CRC department where actual Hydro One employees handle final resolutions.
- Gather and have ready proof of move-out date or new tenant info (e.g., lease agreements) to contest charges if applicable.
- Use firm but polite language, emphasizing your intent to cancel and referencing your account details clearly.
- Threaten to escalate to the Energy Ombudsman or regulatory authorities if your cancellation or dispute is ignored.
- Document all communications, including names, dates, and details of calls for potential disputes.
- Mention disconnection dates or request the cancellation date be set 2-3 weeks out to reduce your bill.
Hydro One Customer Service Info
If you need assistance, here's how you can get in touch with Hydro One's support team.
Cancel Hydro One Script
Script
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Dear Hydro One Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my Hydro One subscription. Due to personal reasons, I have decided to discontinue my service.
Please confirm the cancellation at your earliest convenience, and let me know if you require any further information to process this request.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Hydro One allows cancellation of their Budget Billing plan at any time, but the cancellation may take effect on the next or following bill cycle. Upon cancellation, the account reconciles on the 12th bill, and customers will be billed any balance owing or credited for overpayments. For moving out or service cancellation, Hydro One requires at least five business days' notice to close the account and perform a final meter reading; any security deposit will be returned within six weeks after account closure, applying the deposit and interest to the final bill and sending any excess to the forwarding address.
To cancel your Hydro One subscription, you generally need to call their customer service at 1-800-434-1235 and provide your contract number and personal details. It does not appear that you can cancel the subscription online without verifying your identity, which likely involves your password or account details. If you need to reset your Hydro One password, you can do so at this link: https://www.hydroone.com/change-temporary-password. This will help you access your account if needed for verification.
- Non-payment of bills leading to disconnection or cancellation.
- Moving out of service territory requiring service stop.
- High electricity bills causing customers to cancel or seek refunds.
- Customer dissatisfaction with Hydro One's services or billing practices.
- Preferential switch to alternative energy providers or plans.
- Lack of clear communication about billing, disconnection policies, or assistance programs.
- Financial hardship prompting requests for assistance or cancellation.
- Disconnection due to failure to pay even after notices and offers for payment options.
- Relocation or closing residence leading to account closure.
Hydro One does not appear to have explicit contracts, lock-ins, or early cancellation fees that prevent you from canceling your service. However, you should be aware that late payment charges are high (1.5% per month compounded), and Hydro One may disconnect service or apply collection fees if payments are overdue. There are no gimmicks or hidden lock-ins, but be mindful of payment compliance to avoid disconnection and additional charges.
Before cancelling your Hydro One electricity service, know that Hydro One will remove delivery equipment such as power lines, transformers, and meters, which means you will lose physical electricity delivery to your property. Reconnection after cancellation requires following new connection procedures and paying all associated costs for reinstalling equipment. You must notify Hydro One at least five business days in advance to allow for a final meter reading and final bill issuance. If service is disconnected for more than six months, an Electrical Safety Authority inspection is required before reconnection. Additionally, you remain responsible for any outstanding arrears and disconnection-related costs, including third-party fees.
- Account number
- Contract number (if provided)
- Full name associated with the account
- Contact phone number
- Service address
- New mailing address (for final bill or refund cheque)
- Move-out or cancellation date
- At least five business days’ notice before cancellation
- myAccount login credentials (if cancelling online)
- Confirmation of any outstanding balance or knowledge of account status
- Security deposit details (if any)
- Request written or email confirmation of cancellation
We've actually written a step by step guide on how to get a refund from Hydro One. Check it out!
The Easiest Way to Cancel Hydro One
If you’re frustrated trying to cancel your subscription, membership, or bill from Hydro One—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Hydro One?
Electricity, Delivery Charge, Regulatory Charges, HST, Monthly service charge, Distribution volume charge, Transmission charges, Adjustment for line losses, Distribution Rate Protection (DRP) subsidy, Rural or Remote Rate Protection subsidy, Account set up charge, Easement charge for unregistered rights (web request), Easement charge for unregistered rights (letter request), Returned cheque charge, Late Payment charge, Sentinel Lights Rental Rate, Sentinel Lights Pole Rental Rate
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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