Prime Video Channels on Amazon offers you the option to add subscriptions to popular streaming services like HBO Max, Apple TV+, and CBS Sports HQ right through Prime Video. You can stream shows, movies, and live sports from these channels all in one place. They often have free trials available, so you can try before you subscribe. If you subscribe to any channel, you'll see the charges reflected on your Amazon bill, which explains why you might be getting billed.
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The cancellation process is straightforward and clearly outlined on Amazon's help page, involving navigating to subscriptions, selecting the subscription to cancel, and confirming cancellation. The steps are simple and user-friendly, with the option for immediate cancellation or a displayed end date for subscription use.
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minutes to cancel a Prime Video Channels subscription.
How to Cancel Prime Video Channels: Step by Step
If you purchased through Amazon:
- Sign in to your Amazon account.
- Navigate to Account & Settings.
- Select the Your Account tab.
- For a Prime Video-only subscription, click on End Subscription.
- If cancelling an Amazon Prime membership (which includes Prime Video), find the Prime Membership section and select Edit on Amazon.
- Follow any on-screen instructions to complete the cancellation.
If you purchased through a third-party provider:
- Contact the provider directly for assistance with cancelling your subscription.
- Follow their specific cancellation instructions.
Tips & Tricks for Canceling Prime Video Channels
- Click "Cancel Subscription" on each channel subscription via the Memberships & Subscriptions section to trigger a discount offer, often 50-90% off for 3 months.
- Accept the reduced rate offer to save money temporarily; you can repeat this tactic every 6-12 months.
- Cancel just after a free trial or around billing days to avoid overdue charges or maximize free usage.
- Use a desktop browser and hover over "Accounts & Lists" to access Memberships & Subscriptions accurately instead of mobile apps which may hide these options.
- If the unsubscribe button is missing, try accessing the subscription from the Prime Video Channels section or entire Prime Video Account page.
- If customer service is unresponsive, consider calling directly rather than using chat, as chat often doesn’t resolve cancellation issues.
- In cases of unauthorized charges, escalate by requesting refunds explicitly or contacting your bank to dispute charges as fraud if Amazon customer service won’t help.
- Be persistent and firm when communicating with customer service, clearly stating you want to cancel and possibly get a refund.
- Monitor your subscription history regularly to catch any unintended renewals or active subscriptions.
- Remove payment methods if you want to prevent accidental renewals, especially after cancellation.
Prime Video Channels Customer Service Info
If you need assistance, here's how you can get in touch with Prime Video Channels's support team.
Cancel Prime Video Channels Script
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Dear Amazon Prime Video Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Prime Video Channels. After careful consideration, I've decided to make some budget adjustments and, unfortunately, I can no longer continue my subscription at this time.
I appreciate the service you provide, but I have not been utilizing it as much lately. I would be grateful if you could assist me with this cancellation process. Please confirm once my subscription has been successfully canceled.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Prime Video Channels add-on subscriptions can be canceled by going to Manage Your Subscriptions on Amazon and selecting Unsubscribe. If a self-service refund is offered and accepted, cancellation takes effect immediately; otherwise, access remains until the subscription end date shown on the confirmation. Cancellations paid through Apple must be done at least 24 hours before renewal to avoid charges.
To cancel your Prime Video Channels subscription, you will need to sign in to your Amazon account, which typically requires your password. The cancellation is done through Manage Your Subscriptions after logging in. If you don’t remember your password, you can reset it using this link: https://www.amazon.com/ap/forgotpassword. There is no option to cancel without signing in, so having access to your password or resetting it is necessary for cancellation.
- Unexpected or unwanted monthly charges for additional channels beyond the base Prime Video service.
- Confusion about ongoing charges for channels users thought they had canceled.
- Being charged for subscriptions they believe they have already canceled.
- Difficulty remembering cancellation dates leading to accidental charges.
- Uncertainty about which channels they are subscribed to and billed for.
- Unexpected charges appearing on credit cards or statements causing concern.
- Frustration with managing subscriptions and cancellation confirmations.
- Confusion between Amazon Prime membership charges and additional Prime Video channel charges.
- Need to frequently review subscriptions to avoid unwanted charges.
- Issues with customer support accessibility when needing help to cancel or understand charges.
- No refunds after cancellation, which can discourage continuation if accidentally charged.
Prime Video Channels subscriptions can be cancelled at any time online via the 'Manage Your Subscriptions' section without any early-cancellation fees or lock-in contracts. However, if you pay through Apple, cancellations must be made at least 24 hours before renewal to avoid being charged. If not offered an immediate refund upon cancellation, your subscription access remains until the end date, and you can still reverse cancellation before that date.
Before cancelling a Prime Video Channels subscription, know that you will continue to have access to the channel's content until the end of your current billing cycle, after which access will be lost. You won't be charged further after cancellation, but there is generally no refund for the remainder of the billing period. If you cancel during a free trial, access might end immediately. Importantly, cancelling a channel subscription means you lose access to that channel's content via the Prime Video app once the subscription period expires, but your main Prime membership and access to other content remain unaffected unless you cancel your overall Prime membership.
- Amazon account login credentials (email and password)
- Access to the Amazon website or Prime Video app
- Navigation path to Memberships & Subscriptions or Manage Your Prime Video Channels
- Name of the specific Prime Video Channel subscription you want to cancel
- Access to the account that originally purchased the subscription (must be the main Amazon account holder)
- Knowledge of the platform where the subscription was managed (Amazon, Apple App Store, Google Play, channel's own site)
- If billed through Apple, Google, or other third-party:
- Access to your Apple ID or Google account (as appropriate)
- Knowledge of the original purchase method/location (e.g., which app or site)
- Confirmation to unsubscribe when prompted
- Awareness of cancellation/refund policies (some require cancellation at least 24 hours before renewal)
- Correct regional Amazon site if you subscribed in a different country
We've actually written a step by step guide on how to get a refund from Prime Video Channels. Check it out!
The Easiest Way to Cancel Prime Video Channels
If you’re frustrated trying to cancel your subscription, membership, or bill from Prime Video Channels—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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