5.11 Tactical offers high-quality tactical gear, clothing, bags, footwear, and accessories designed for professionals like law enforcement, outdoor enthusiasts, and others. They sell a variety of products including men's and women's apparel, professional uniforms, and gear for fire and EMS services. Customers might get billed when they place orders online, and there are no clear subscription services, but they offer free ground shipping on orders over $99 and a 90-day satisfaction guarantee. So if you see a charge from them, it's likely for a one-time purchase of their gear and apparel.
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The cancellation process involves logging into the user's account, navigating to the subscription section, and following the prompts to cancel. This is relatively straightforward but requires user initiative and navigation, making it moderately simple but not entirely effortless.
Estimated Time
On average, it takes
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minutes to cancel a 5.11 Tactical subscription.
How to Cancel 5.11 Tactical: Step by Step
If you purchased through 511 Tactical:
- Visit the 511 Tactical website.
- Scroll to the bottom of the homepage and click on Customer Service.
- On the Customer Service page, select Contact Us.
- Choose the method you wish to use to contact customer support:
- If by phone, call (866) 451-1726. Customer support is available Mon - Fri: 5:00AM to 5:00PM PST.
- If by email, fill out the contact form and submit your cancellation request.
- If by live chat, select the live chat option during operating hours, Mon - Fri: 6:30AM to 4:30PM PST.
- Inform customer support that you wish to cancel your subscription.
- Follow any specific instructions they provide to complete the cancellation.
Tips & Tricks for Canceling 5.11 Tactical
- Cancel promptly: Initiate cancellation well before the renewal date, ideally a few days in advance, to avoid automatic charges.
- Use direct contact: If online cancellation isn’t available or fails, call customer service directly or send an email with clear cancellation intent, including your account details.
- Document everything: Keep records of all communications, including dates, times, and names of representatives you speak with.
- Be firm and clear: Use straightforward language stating that you want to cancel immediately and expect confirmation.
- Escalate if necessary: If initial support does not comply, ask politely to speak to a supervisor or manager.
- Check billing cycles: Time your cancellation so it aligns closely with your billing cycle to minimize unwanted charges.
- Follow up on confirmation: Ask for and save any confirmation of cancellation to prevent future disputes.
- Use social proof tactically: Mentioning prior negative experiences or reviews in your communication can sometimes prompt faster resolution.
- Leverage payment method: If all else fails, some users have found success by disputing charges through their bank or credit card issuer after attempting cancellation.
- Stay polite but persistent: Maintaining politeness while consistently following up tends to yield better results than aggression.
5.11 Tactical Customer Service Info
If you need assistance, here's how you can get in touch with 5.11 Tactical's support team.
Cancel 5.11 Tactical Script
Script
Copy
Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription with 5.11 Tactical. Unfortunately, due to recent changes in my financial situation, I need to reassess my expenses and can no longer maintain my membership.
I appreciate the quality and service provided by 5.11 Tactical, and I hope to return when my circumstances allow.
Thank you for your assistance with this matter.
Best regards.
Frequently Asked Questions
5.11 Tactical allows cancellation of merchandise orders for refund or exchange within 90 days of receipt, but all Closeout items, underwear, face masks, and certain promotional products are final sale and non-returnable. Refunds are applied to the original payment method, except PayPal or Affirm purchases which are refunded as store credit. Shipping and handling fees are non-refundable, and returns must be in original, unworn condition.
To cancel your subscription with 5.11 Tactical, it appears you can contact their customer service by phone or email without necessarily needing your password. They provide phone support at 1.866.451.1726 for urgent inquiries, including cancellations. However, if you need to reset your password for any account-related access, you can do so here: https://www.511tactical.com/customer/account/forgotpassword/. So, you can cancel by calling customer service, and a password may not be strictly required for cancellation.
- Poor customer service leading to frustration and dissatisfaction.
- Delayed or missing shipments, causing customers to lose trust and cancel orders or subscriptions.
- Product defects or quality issues resulting in returns or requests for refunds.
- Final sale and non-refundable items creating customer dissatisfaction when unable to return or exchange.
- No auto-renewal option for some subscriptions, leading to cancellations when customers don't manually renew.
- Unmet value expectations where customers feel the products or services do not justify the cost.
- Shipping and handling fees not refundable which can deter customers from continuing subscriptions or memberships.
- No returns allowed for certain product categories such as underwear, face masks, and patches, leading to cancellations if expectations are not met.
- Geographical purchase restrictions (e.g., no returns from outside the U.S.) impacting international customers.
- Issues with third-party products that must be dealt with elsewhere, frustrating customers.
5.11 Tactical does not prominently state any specific subscription contracts, lock-ins, or early cancellation fees that would prevent you from canceling a membership or subscription at any time. However, their official policies primarily focus on merchandise returns within 90 days, and there is no clear or transparent subscription cancellation policy found on their website. Users should be cautious as there may be no easily accessible straightforward cancellation options, which could cause frustration or require contacting customer support for cancellations, and some fees like shipping and handling are non-refundable for returns.
Before cancelling a subscription, membership, or bill with 5.11 Tactical, be aware that any paid access to exclusive content, member discounts, or personalized offers will be lost immediately upon cancellation. You will no longer receive subscription benefits such as special promotions or early access to sales. Additionally, ensure your billing method is updated or cancellation confirmed to avoid unwanted charges. There are no specific refund policies mentioned for subscription cancellation, but merchandise return is possible within 90 days if relevant.
- Full name associated with the account
- Email address used for the account or subscription
- Request type (such as "Delete my data" or "Cancel my subscription")
- Account identifying information (such as Username, Customer ID, or Account Number; not password)
- Regulation relating to your request (e.g., GDPR, CCPA, etc., based on your location)
- Order number (if your request is related to a specific order or billing activity)
- Contact phone number (optional, but may be helpful for confirmation)
We've actually written a step by step guide on how to get a refund from 5.11 Tactical. Check it out!
The Easiest Way to Cancel 5.11 Tactical
If you’re frustrated trying to cancel your subscription, membership, or bill from 5.11 Tactical—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to 5.11 Tactical?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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